5/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Thank you for the 5* review - much appreciated.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,007 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,007 reviews on four platforms, rated 4.8 out of 5 overall.
2,757
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)47 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)49 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ779 reviews · 578 on Google (4.9)42 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)25 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL314 reviews · 113 on Google (5.0)25 in the last 90 days
Reviews on Google
Showing 2,750 reviews on Google only. Show every review
Google5/5
Google2nd time using J W woods but this time selling my mams house . They have been Exceptional, professional knowledgeable staff , Ann stobbart and Liam have been Amazing and look forward to using them again in the future.
Agent replied · 28 August 2024
Dear Annele, repeat business and recommendations are key to our business. I’m delighted that you have received exceptional service as a repeat client. Best wishes for 2023
5/5
GoogleThe most friendly, efficient and professional estate agency in the area. The service we received especially from Ann was second to none and achieved a sale subject to contract in a week, quite amazing. Many thanks to all of the team. Mike and Ann O'Donnell
Agent replied · 28 August 2024
Dear Mike & Ann, wow what an amazing 5* review. It’s encouraging that in certain circumstances the market remains quite active. The transaction will now be handled by our after sales team through to completion
5/5
GoogleExcellent professional service by all the team, Ann was particularly exceptional in her knowledge and expertise when you are buying and selling your property. Would highly recommend this estate agent.
Agent replied · 28 August 2024
Dear Alison, many thanks for providing a 5* review. Your comments regarding the team and Ann are much appreciated
5/5
GoogleI was recommended Woods by family members and have to say I have not been disappointed. Excellent service from day one and they have sold my property very quickly. Great communication from everyone in their team. Their recommendation of legal team also worth dealing with who also have great comms. Top marks !
Agent replied · 28 August 2024
Dear Jason, many thanks for providing a 5* review. Recommendations are a key part to our business and over the years we have had many returning clients who keep spreading the word. Your sale will now be handled by our after sales team through to completion
5/5
GoogleI decided to choose JW Wood to sell my first home after reading the other reviews and I'm honestly so pleased that I did. I was very nervous about putting my home on the market, but the team made the process extremely easy and pain free …
Agent replied · 28 August 2024
Dear Lory, this has to be one of the most comprehensive reviews we have received for some time. It is amazing and shows the importance of doing your homework before instructing an agent as google reviews are genuine and can be trusted. We … More
5/5
GoogleWould 100% recommend JW Wood. From the moment Liam came round to value my property, I felt like they had my best interests at heart. To the point of receiving an offer. Rebecca Tate supported me whilst the property was on the market & kept …
Agent replied · 28 August 2024
Dear Kassie, many thanks for providing a fabulous review, your kind comments are very much appreciated
5/5
GoogleFriendly and professional throughout. Kept me informed about progress. Would recommend without hesitation
Agent replied · 9 October 2026
Dear Don, thank you for taking the time to provide a 5* review. I’m delighted you were happy with the service provided and that you would recommend us.
5/5
GoogleVery friendly, prompt and professional service. Thank you Julie!
Agent replied · 9 October 2026
Dear Daniel, many thanks for providing a 5* review. Julie has only recently joined our team and is doing a great job. The slae will now be handled by our after sales team through to completion
5/5
GoogleWhat a great experience it has been using JW wood. No stress or hassle at all. A special thanks to Julie and Liam for all their help and support.
Agent replied · 9 October 2026
Dear Adam, many thanks for your 5* review. I’m delighted you have had a great experience with JWW. The sale will now be handled by our after sales team through to completion
5/5
GoogleProfessional and efficient from the start, property sold and kept informed at every stage of the process. Many thanks to Jonathan and Sarah for your efforts on my behalf!
Agent replied · 9 October 2026
Dear Sandra, many thanks for providing an excellent 5* review. Communication with clients is a key part of our business and this will continue as the transaction will be handled by our after sales team through to completion
5/5
GoogleA very friendly team, who have efficiently and quickly found a buyer after we switched from a different agent in Durham.
Agent replied · 9 October 2026
Dear Chris, many thanks for providing a 5* review. Your recent experience with JWW goes to show that not agents are the same
5/5
GoogleExcellent communication and support throughout the purchase!
Agent replied · 9 October 2026
Dear Sam, thank you for taking the time to provide a 5* review. Communication is a key part of our business so I’m delighted to hear we have met your expectations
1/5
GoogleThe worst Estate Agents in Durham, they are lazy and they never communicate with their tenants
Agent replied · 9 October 2026
At JW Wood we pride ourselves on delivering a high level of service as can be seen from many excellent genuine reviews. I’m sure you can therefore understand both my surprise and disappointment to receive such comments in your review. It is … More
1/5
GoogleThe most backstabbing, shady and rude estate agents in the entire county of Durham.
Agent replied · 9 October 2026
Dear Dylan Owen, at J W Wood we pride ourselves on delivering a high level of service as can be seen from many excellent genuine reviews. I’m sure you can therefore understand both my surprise and disappointment to receive such comments … More
5/5
GoogleVery friendly and professional
Agent replied · 9 October 2026
Dear Shirley, great to hear that you have found our team very friendly and professional, and many thanks for providing a 5* review.
5/5
GoogleAnn was attentive and helpful. So far so good lets hope it all goes through ok still a way to go.
Agent replied · 28 August 2024
Dear James, Ann is a very experienced member of our Durham sales team and is delighted with your comments. Many thanks for taking the time to provide a 5* review
5/5
GoogleWe have recently had a great experience with JWWoods, especially Ann and Julie who have made the purchase go as smoothly as possible. Thank you for you help and cooperation.
Agent replied · 28 August 2024
Dear Olivia, thank you for providing a 5* review and in particular the kind comments about Ann and Julie. It is very much appreciated. The transaction will now be handled by our after sales team through to completion
5/5
GoogleJJ Woods have been professional throughout, kept in touch with the progress of the sale, advice and guidance. Julie Prendergast was knowledgeable and helpful. Certainly recommend.
Agent replied · 28 August 2024
Dear Michael, many thanks for you 5* review, your comments are very much appreciated. Julie has only been with us for a short time but is doing a great job.
5/5
GoogleThe excellent communication, advice and support received from Ann and the sales team at JW Wood greatly contributed to an overall positive experience of selling my property
Agent replied · 28 August 2024
Dear Janet, communication is a key part of our business which we take very seriously indeed. I’m delighted that you have had a positive experience and thank you for providing a 5* review
5/5
GoogleWe dealt with Ann for the purchase of a new house, which is currently in completion phase. …
Agent replied · 28 August 2024
Hi many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
5/5
GoogleHaving had a positive experience with J W Wood selling my late father’s house last year , I had no hesitation in approaching Ann Stobbart and her team when I marketed my own property recently. Excellent service from all concerned. Thank you.
Agent replied · 28 August 2024
Dear Vicky - thanks for providing an excellent 5* review. Ann is a very experienced member of our team and will be greatly encouraged by your kind comments
5/5
GoogleAnn and the team were responsive and highly efficient in dealing with my enquiries, they maintained regular communication throughout and kept me updated at all stages, they demonstrated an in depth knowledge of the local housing market …
Agent replied · 28 August 2024
Dear Jonathan, many thanks indeed for providing a superb 5* review. Your comments are much appreciated
5/5
GoogleI engaged JW Woods in Durham to sell my house for me in June 2023. It was sold within two weeks! The personal service and all communications were fantastic and the whole process ran very smoothly. The videos and photographs were of a very high quality which probably played a big part in selling the property so quickly. 10/10 Thank you!
Agent replied · 28 August 2024
Dear Louise, what a fantastic 5* review, thank you. Communication is a key part of our business, as is providing quality photography and marketing. The sale will now be handled by our after sales team through to completion
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
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Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
