Trusted Agent profile
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★★★★★
3,007 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,007 reviews on four platforms, rated 4.8 out of 5 overall.
2,757
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,750 reviews on Google only. Show every review
5/5
GoogleSandrine is a joy to deal with. She has a lovely telephone manner. She responds quickly and leaves you confident that she is on top of things.
Hi James. Thank you for leaving such a lovely review for Sandrine, she is delighted.
5/5
GoogleJust purchased from JW Wood.They were excellent and deserve some praise.Every member of staff at the Darlington branch and Rose from Durham were so professional and friendly. Well done and thank you all.
Many thanks for your kind review, Susan. We are very pleased that you have been impressed with our Darlington team. We look forward to supporting you during the rest of the buying process and handing you the keys to your new home.
5/5
GoogleReally responsive and professional. Kerry has been our point of contact and helped to make the process so easy and straight forward. Huge thank you again!
Thank you for taking the time to leave us a 5 star rating and lovely review, Claire. Kerry and the team look forward to being able to hand you the keys to your new home.
5/5
GoogleA big thank you to Sandrine and the Team for making the offering process as seamless as possible... they definitely took the stress out of the first part of buying our new home with their professionalism and helpfulness. Looking forward to the next stage and receiving our moving date! Thank you
Hi Sarah, many thanks for your kind review, we are so pleased that you have been impressed with our service level. We look forward to supporting you during the rest of the buying process and handing you the keys to your new home.
5/5
GoogleJW Wood have been excellent at marketing our property and consulting with us about viewings and offers. I would definitely use them again and would particularly recommend Sandrine Tondusson who supported us inexperienced house sellers throughout the process.
We are delighted that you were so pleased with the service you received from Sandrine and the Darlington team, Mr Greenwell. Thank you for taking the time to leave a 5 star rating and such a lovely review.
5/5
GoogleI would recommend JW Wood estate agents. I was with dealt by Sandrine during a recent house purchase. All matters were dealt with quickly and politely which led to a successful offer on our new house. Thank you!
There is no better compliment than a recommendation, thank you for talking the time to leave such a lovely review.
5/5
GoogleVery efficient, sold my house in days. Accessible and happy to help. Lots of communication with Jill Gowland and nothing was too much trouble. Very pleased.
Thank you for sharing your experience and for your kind words.
5/5
GoogleWe received a professional and friendly service from start to finish on the sale of our property. Invaluable experienced expert advice from approachable and enthusiastic staff across all aspects of the business. Selling a property is known to be one of the most stressful things you can do in life, working with J W Wood’s team was a pleasure. We had every confidence that they had everything in hand and that they would do what was necessary, at every stage, without out us even having to ask.
Thank you Lisa and Andy, for taking the time to write such a complimentary review. Our Darlington team really appreciate your kind words. We hope the legal process goes through quickly for you
5/5
GoogleExcellent service throughout. Polite, friendly and professional staff 👍 …
Thank you for your 5* review!
5/5
GoogleHaving found a buyer and agreed the sale in a very short space of time I have only good things to say about JW Wood. All the staff, particularly Jonathan and Ann, are professional,approachable, efficient and genuinely interested in making, what can be a stressful process, as easy and stress free as possible.
Dear Barbara, many thanks for providing a 5*review. Ann and Jonathan are senior members of our Durham Sales team and will be greatly encouraged by your kind comments. The transaction will now be handled by our after sales team through to completion
5/5
GoogleHaving found a buyer and agreed the sale in a very short space of time I have only good things to say about JW Wood. All the staff, particularly Jonathan and Ann, are professional,approachable, efficient and genuinely interested in making, what can be a stressful process, as easy and stress free as possible.
Dear Barbara, many thanks for providing a 5*review. Ann and Jonathan are senior members of our Durham Sales team and will be greatly encouraged by your kind comments. The transaction will now be handled by our after sales team through to completion
5/5
GoogleWould like to thank JW Wood Consett for helping me find a home which has just had an offer accepted. The team were very helpful. Julie Leithead has been extremely kind and thorough in researching and answering any queries I’ve had and is a real credit to the company. The team are very professional whilst still keeping the personal touch. Thanks again and would recommend to anybody considering buying or selling a property.
Thank-you for the 5* review David and your very kind comments, Julie and the team are always happy to help.
5/5
GoogleGreat estate agents, sales manager Sarah Graham and Johnathan Wheeler from the valuation side are fantastic at what they do.
Dear Laura, many thanks for your 5* review. Both Sarah and Jonathan are long standing experienced members of our Durham team and take great pride in what they do. They will both be very encouraged by your kind comments.
5/5
GoogleJW Wood assisted in the sale of my late mums house. A very professional service, plenty of appointments booked and the staff kept us fully informed at the end of every week with positive and negative comments from potential buyers. Although the process has taken a little longer than expected given the state and uncertainty of the housing market conditions, I can fully recommend the service provided by the Sales Agents and associated staff.
Dear John, many thanks for providing a comprehensive review. Communication is a key part of our business. Unfortunately it appears that many transactions are taking longer to exchange and complete
5/5
GoogleJW Wood assisted in the sale of my late mums house. A very professional service, plenty of appointments booked and the staff kept us fully informed at the end of every week with positive and negative comments from potential buyers. Although the process has taken a little longer than expected given the state and uncertainty of the housing market conditions, I can fully recommend the service provided by the Sales Agents and associated staff.
Dear John, many thanks for providing a comprehensive review. Communication is a key part of our business. Unfortunately it appears that many transactions are taking longer to exchange and complete
5/5
GoogleI have been very happy with the speed and efficiency of JW Wood, with the help of Kate who has been a great help, in which I'm extremely grateful.
5/5
GoogleThank you to Kate Strange and all other JWWood staff who have efficiently dealt with the marketing and selling of my property.
Dear Margaret, many thanks for your 5* review. Your comments are very much appreciated. The transaction will now be handled by our after sales team through to completion.
4/5
GoogleThe team is lovely and very prompt at getting things done. I had all my questions answered and doubts cleared in a timely manner.
Dear Cinderella S, it’s great to hear our sales team performed to your expectations. Many thanks for taking the time to write a review.
5/5
GoogleRating only, no written review.
Many thanks for the 5 star review, our Durham team will be delighted you were happy with their service.
5/5
GoogleThanks to Jonathan, Anne, Kelly and colleagues. We have had great advice re marketing our property, managing offers and completing the sale! Highly recommend and JWW would be our first choice for future property sales!
Dear Lynette, many thanks for providing an excellent 5* review. It was also very kind of you to call into the office with gifts for the team
5/5
GoogleI have been so very grateful to the staff at JWWood, Durham for all their help and support. This is my first experience of house selling and purchase, and I have been given excellent guidance and advice, particularly from Ann Stobbart and …
Dear Mrs Hudson, many thanks for providing an excellent review and for your kind comments. Indeed our after sales team will look after you and assist through to completion
5/5
GoogleWe are really happy with the service. The staff are responsive and professional and helped us through a really tricky sale. As a seller we would highly recommend, thank you,
Dear Mr QH, many thanks for providing a 5* review. Your comments are much appreciated and I’m delighted you received a professional service and would highly recommend us
5/5
GoogleFabulous communication and a speedy sale - thank you! I would highly recommend JWW.
Dear Stu Homes, many thanks for your 5* review. Your comments are appreciated
5/5
GoogleKate S was very helpful with our sale offer and was keen to aid in any way possible. She arranged multiple viewings for us before and after the offer was accepted.
Dear Shaz, many thanks for your 5* review and kind comments. Kate is doing an excellent job and it’s great that you have recognised this. The transaction will now be handled by our after sales team through to completion
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
