5/5
GoogleTracy was a pleasure to deal with! Very quick to action and kept us informed every step of the way!
Agent replied · 15 June 2024
Hi Scott, thank you for the 5* review.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,007 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,007 reviews on four platforms, rated 4.8 out of 5 overall.
2,757
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)47 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)49 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ779 reviews · 578 on Google (4.9)42 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)26 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL314 reviews · 113 on Google (5.0)25 in the last 90 days
Reviews on Google
Showing 2,750 reviews on Google only. Show every review
Google5/5
GoogleExcellent service by the whole team, in particular Tracy Bowen and Amanda Killops - thanks again!
5/5
GoogleVery pleased with the service we have received from J W Woods. Feedback received on every viewing with information given on the prospective purchasers. Property sold within 2 weeks. I would definitely recommend them.
Agent replied · 15 June 2024
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleWe have had an excellent experience so far. The staff are friendly and keep you well informed. They are making what can be a stressful nerve racking process straightforward. Thanks Brian & Gordon
Agent replied · 15 June 2024
Thank you for sharing your excellent experience with us.
5/5
GoogleCustomer approach and way of dealings is more than expected. .We are happy for the service provided so far. Consultant Chloe Rodgerson is very polite and good 👍 …
Agent replied · 15 June 2024
Great to see we exceeded expectations Midhun. I’m sure you’ll be very happy with your purchase too.
5/5
GoogleJill and Tracy were both extremely helpful in assisting me with my first time buyer home purchase. Everything was explained clearly and all emails were replied to in a timely manner. They made the process so easy for me and assured I knew what I needed to submit. Thank you both!
5/5
GoogleWe are currently selling my mum’s house and the service that we have received so far, from Chris and then Chloe has been exceptional. Friendly, professional and extremely responsive. I couldn’t pick fault if I tried!
Agent replied · 15 June 2024
Thank you for your kind words Lisa.
5/5
GoogleExcellent service all round. Great communication and constantly on the ball regarding the sale of the property. We would highly recommend using JW Wood as your estate agent. Tracy managed the sale throughout and was such a great support.
5/5
GoogleVery helpful team, survey and report done promptly. Thanks!
Agent replied · 29 August 2024
Thank you Robert for your kind words.
5/5
GoogleFantastic service from start to finish , Claire was very helpful, the survey we had done was very thorough and we received the report the same day
Agent replied · 29 August 2024
Hi Molly, thank you for the great 5* review.
5/5
GoogleJulie has been amazing. She has understood our needs and been proactive in the search. Great communication and has brilliant knowledge of the area and the buying process. I am very greatful for her help so far. Thank you
Agent replied · 28 August 2024
Dear Katy, Julie is an experienced member of our Durham sales team and will be delighted to receive such kind comments and for providing a 5* review
5/5
GoogleChris came for the valuation visit. He was knowledgeable, friendly, helpful and efficient. He produced the sales information, including photographs and a video and arranged for the house to go on the market. Sarah from the Durham Office made contact thereafter introducing herself and her colleagues and since then Ann has been our main contact. She has been easily contactable and she has kept us well informed on the viewings, offers and stages up to and including the Memorandum of Sale. Ann always immediately phoned us back offering friendly advice and knowledgeable support whenever we sent her an email with questions.
Agent replied · 28 August 2024
Dear David & Janet, wow what an amazing review, thank you so much, your comments are very much appreciated.
5/5
GoogleJulie has been amazing. She has understood our needs and been proactive in the search. Great communication and has brilliant knowledge of the area and the buying process. I am very greatful for her help so far. Thank you
Agent replied · 15 June 2024
Dear Katy, Julie is an experienced member of our Durham sales team and will be delighted to receive such kind comments and for providing a 5* review
4/5
GoogleSlightly rocky start, however the communication once a sale price was agreed has been top notch. Sandrine and the team at JWWood are really responsive and are happy to answer any question I have.
Agent replied · 24 March 2026
Thank you for taking the time to leave us a review, J B. We look forward to being able to hand you the keys to your new home.
5/5
GoogleA friendly, efficient service keeping in touch regularly.
Agent replied · 17 June 2024
We're delighted that you were so pleased with the service you received from the Darlington team, Mr Halliday. Thank you for taking the time to leave a 5 star review.
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for the five star rating, Mr Bulmer. We are delighted to be looking after you again, having already assisted you with your purchase. Giving us your property to sell demonstrated your satisfaction with JW Wood and that makes us … More
5/5
GoogleRating only, no written review.
Agent replied · 15 June 2024
Thank you for taking the time to leave a rating, we really appreciate it
5/5
GoogleEasy to deal with and efficient
Agent replied · 15 June 2024
Thank you so much for your kind words! Its much appreciated
5/5
GoogleFast response and helpful agent. Thanks Ms. Sandrine Tandusson for your help.
Agent replied · 15 June 2024
Thank you for taking the time to give us a rating and leave a review, it is very much appreciated and thanks for giving Sandrine a special mention.
5/5
GoogleGreat service from our enquire through to our purchase ….thank you
Agent replied · 15 June 2024
Thank you very much for your kind words Gary, it is greatly appreciated.
1/5
GoogleWorse agency ever Very rude staff They only trying take your money and don't care about tenants
Agent replied · 15 June 2024
We regret that we were unable to meet your expectations. We sympathise with your disappointment regarding the loss of your deposit. However, we are required to abide by our landlords' instructions and the terms you agreed to prior to … More
5/5
GoogleExtremely helpful have gone above and beyond to help the process along 100% recommended to anyone looking for a smooth transaction
Agent replied · 15 June 2024
Many thanks for your five star review, Mr Walters, your comments are very much appreciated. The transaction will now be handled by our after sales team through to completion and we hope the legal process concludes speedily.
5/5
GoogleI really appreciate it service great and quick thank you JWW 🙂🙂 …
Agent replied · 15 June 2024
Thank you for leaving us a five star review, it is very much appreciated.
5/5
GoogleGreat agent & all staff involved are very professional & helpful. Pleasure to work with!
Agent replied · 15 June 2024
Many thanks for your five star review, Paul, your comments are really appreciated. We look forward to looking after you for future transactions.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
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Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
