5/5
GoogleVery helpful i would definitely recommend
Agent replied · 4 August 2026
Many thanks for your kind words and taking the time to feedback. We look forward to assisting you in the future.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
2,998 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,998 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
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Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL901 reviews · 684 on Google (4.8)47 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL881 reviews · 666 on Google (4.8)49 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ772 reviews · 574 on Google (4.9)35 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA529 reviews · 330 on Google (4.9)24 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH511 reviews · 310 on Google (4.8)24 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ476 reviews · 259 on Google (4.8)30 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL310 reviews · 111 on Google (5.0)20 in the last 90 days
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 2,744 reviews on Google only. Show every review
Google1/5
GoogleVery disappointed in the customer service at JW Wood. Very slow at responding to emails from tenants.
Agent replied · 30 July 2026
Hi, thank you for taking the time to share this. We're sorry to hear the service didn't meet your expectations, and we'd really like to understand what happened so we can put it right. Could you get in touch with us directly at … More
5/5
GoogleExcellent service provided by both Jonathan and Claire. Quick turnaround and a complete and thorough report was provided.
5/5
GooglePLEASANT EASY GOING STAFF
Agent replied · 30 July 2026
Thanks for the 5 star review and we are pleased our Bishop team were able to help.
5/5
GoogleSelling the house as a result of a divorce is never easy but you smashed it guys. Compassionate, firm and professional throughout the whole marketing phase. Can't thank you enough.
Agent replied · 29 July 2026
Thank you so much for taking the time to leave this review, Emily. We know how difficult the circumstances were, and we're really glad we could make the process as smooth as possible for you. Wishing you all the best for the next chapter. The JW Wood Team
5/5
GoogleReally good experience from start to finish. Kept us well informed of interest.
Agent replied · 28 July 2026
We appreciate you taking the time Stephen to give us feedback. JW Wood look forward to being of any assistance in the future.
5/5
GoogleJoshua has been a great contact at this agency. He understands our requirements and has found some great contenders for property purchases. He really went above and beyond to help us with several back to back viewings to ensure we were able to see them as efficiently as possible. Thank you!
5/5
GoogleI’ve found Ashley and the team at JW Wood professional, helpful and great to deal with. Highly recommended.
Agent replied · 28 July 2026
Thank you so much for your kind words, Adrian. We're delighted to hear that Ashley and the team provided you with such a positive experience. We really appreciate your recommendation. … More
5/5
GoogleFrom first arranging viewing through negotiation and documents Sarah and the team at JWW have been first class, looking forward to transaction completing and new home
Agent replied · 28 July 2026
Thank you so much for your kind words, Liam. We're delighted that Sarah and the team have been able to support you throughout the process, and we're keeping our fingers crossed for a smooth completion into your new home. … More
5/5
GoogleExcellent service from start to finish. Julie was professional, approachable and kept me updated every step of the way. She made the whole process straightforward and stress-free. I’d happily recommend the team to anyone buying or selling a home. Thank you!
Agent replied · 28 July 2026
Thank you so much for your kind words, Mohsin. We're really pleased that Julie could make the process straightforward for you, and it's lovely to hear that her communication kept you well informed throughout. We appreciate you recommending … More
4/5
GoogleWe recently purchased our new home which was sold with DBRoberts. Our buying process took longer than we expected, and we had communications with the sales progression team, unfortunately a member of staff left this team halfway through our …
Agent replied · 23 August 2026
Thank you for your honest feedback. We are happy to hear that Sue was able to take over and make the process easier for you. We wish you the best in your new home!
5/5
GoogleProperty was very well marketed and quickly sold and the follow up and communication from Nicky was first class.
Agent replied · 28 July 2026
Thank you so much for this lovely review, Richard. We're delighted that you were happy with how we marketed your property and that Nicky kept you so well informed throughout the sale. It was a pleasure to help you. … More
5/5
GoogleDealing with j.w.woods. is a pleasant experience ,nothing is a problem to them and.always willing to help when required. I would recomend them.to.anyone
Agent replied · 22 July 2026
Many thanks Jim for taking the time to send this feedback to the Chester le Street they will be very grateful to hear of your experience. We look forward to assisting you in the future.
5/5
GoogleThe team at Jjwoods Darlington are amazing they have made my experience so easy I would highly recommend them when selling a house 10/10 thank you so much x
Agent replied · 21 July 2026
Michelle thank you for taking the time to give feedback to the Darlington office. We are so pleased selling your property through us was streamlined and we look forward to assisting you in the future.
5/5
GoogleExcellent friendly service. Prompt response to emails. House sold in one week. Highly recommended
Agent replied · 21 July 2026
Many thanks for your kind words. We look forward to assisting you in the future.
5/5
GoogleI'd like to take this opportunity to share my positive experience with JW Wood Estate Agents in Bishop Auckland and in particular Amanda. From the first interaction Amanda was supportive and attentive. What we appreciated the most was her communication and prompt replies with updates and information which kept us well informed during the overall process. The professionalism and friendliness of the staff made us feel comfortable and confident with our decision making. I highly recommend their services to anyone looking to purchase a new property
5/5
GoogleFriendly, informative and quick to provide results, always available for a call or email and willing to explain regardless of how simple a question is. As long as you respond and provide anything requested they will do the heavy lifting in …
Agent replied · 24 June 2026
Thank you so much for taking the time to share your experience, Lorna. We're really pleased that you found the team so approachable with your questions and that the process felt straightforward from your end. It's lovely to know we made a … More
5/5
GoogleI dealt with Elaine who was great to deal with, she kept me updated on all aspects and she is very professional and easy to deal with, very friendly lady. …
Agent replied · 15 June 2024
Thank you so much for taking the time to leave such a lovely review, Charlie. We're really pleased that Elaine, Sarah and Julie looked after you so well throughout the process, and it's great to hear your sale went through so smoothly. We … More
5/5
GoogleWould highly recommend JWWood. Sarah has been professional and responsive throughout the purchase. She has been very positive and so helpful. …
Agent replied · 20 June 2024
Thank you so much for your kind words, Mark. We're delighted to hear that Sarah provided such professional and helpful support throughout your purchase. Wishing you all the best in your new home. … More
5/5
GoogleThe team at JW Wood have been very helpful. Communication is excellent making the initial purchase process run very smoothly.
Agent replied · 16 July 2026
Thank you so much for this lovely review, Annette. We're really pleased that our communication has helped make your purchase process run smoothly. Wishing you all the best in your new home. … More
4/5
GoogleGreat service. The team are professional, courteous and supportive. Their knowledge of the area and the market was invaluable.
Agent replied · 15 July 2026
Many thanks for taking the time to give this feedback to the Chester le Street team. We look forward to assisting you in the future.
5/5
GoogleFrom the first point of contact to the end sale the service was outstanding. The survey was conducted by Adrian he gave us some great advices on how to get the best price. The office staff Vicky and Gill help with all of paperwork required. Chloe kept me up to date was so helpful with any questions I had. The property sold within couple of weeks and we achieved the price we wanted. Over all the service was great and I would highly recommend this service to anyone looking to sell or purchase a property.
Agent replied · 15 July 2026
Many thanks for your kind words Noel, we will ensure all of the team receive your feedback of your property journey with them. We look forward to being of assistance in the future.
5/5
GoogleSarah was brilliant. She kept us informed all the way and really drove the process to be as quick as possible!
Agent replied · 15 July 2026
Thank you so much for your kind words, Rachel. We're delighted to hear that Sarah kept you well informed and helped move things along smoothly for you. We really appreciate you taking the time to leave this review. … More
5/5
GoogleExceptional service - extremely polite and professional staff with a special mention to Barbara Smith who was delightful to work with Barbara demonstrated patience, empathy and compassion - a pleasure to do business with - highly recommend- thank you 😊 …
Agent replied · 15 July 2026
Many thanks Gail for this outstanding review. Barbara will be delighted that she was able to support you throughout your property journey. We look forward to being of any assistance in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 901 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 881.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold.
Want JW Wood to help?
Send JW Wood a message.
