5/5
GoogleJW Wood did a great job helping me to find an apartment in Durham. Led by Sarah Graham they were helpful and responsive - just what I was looking!
Agent replied · 25 August 2024
Thank you for your great review!
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,005 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,005 reviews on four platforms, rated 4.8 out of 5 overall.
2,755
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)51 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ779 reviews · 578 on Google (4.9)42 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)26 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)23 in the last 90 days
Reviews on Google
Showing 2,748 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 25 August 2024
Thank you for your great review!
4/5
GoogleResponses to our offers to purchase the property on Hillcrest , Durham were promptly handled by Ann Stobart and the follow up checks and sale confirmation was completed the same day .
Agent replied · 25 August 2024
Thank you for your great review!
5/5
GoogleExcellent service, all staff are very supportive and very professional. Thanks to Sarah, Julie and Jonathan and also to Anne for support in a previous sale and purchase
Agent replied · 15 June 2024
Dear Philomena, repeat business and recommendations are very important to us so many thanks indeed for coming back and using again. Also thanks for your 5* review and kind words
5/5
GoogleExcellent communication. All documentation processed quickly
Agent replied · 15 June 2024
Dear Sian, thanks for taking the time to provide your 5* review, it is appreciated
5/5
GoogleAnne was extremely helpful as where all staff. Would recommend to anyone
Agent replied · 16 September 2026
Thank you for your great review!
5/5
GoogleJWWood have been excellent throughout the process of selling our current house and purchasing our new house with them. Ann and Julie in particular were both a pleasure to work with. Thank you to the excellent staff at JW Wood!
Agent replied · 15 June 2024
Dear Roisin, many thanks for taking the time in providing an excellent 5* review. Your kind comments are much appreciated. The transaction will now be handled by our after sales team through to completion.
5/5
GoogleExcellent service from beginning to end. Kept us updated every week on the progress of our house sale. Cannot thank her enough.
Agent replied · 17 June 2024
Dear Brian- many thanks for providing a 5* review, your comments are very much appreciated
5/5
GoogleHuge thanks to JW Wood Estate Agent and in particular Sarah Graham, Property Consultant with regard to their support and advice about the sale of my current house, and the house buying / selling process generally. Hugely appreciated and definitely recommended.
Agent replied · 15 June 2024
Dear Maria - thank you for taking the time to write an excellent 5* review. Sarah is a senior member of our team and will be greatly encouraged by your kind comments
5/5
GoogleWe would like to thank all who have been involved in the sale of our house especially Geoff Graham for his advice and realistic pricing of the property which we were happy with and the resulting quick sale. Many thanks to Anne and Julie on …
Agent replied · 17 June 2024
Dear Derek - wow what an amazing review!!! Great to hear you have received excellent service from our Durham sales team who are all very experienced agents with many years experience.
5/5
GoogleI couldn’t recommend enough, the team more at JW Wood. From valuation to the sale of my property they have been extremely professional, accommodating and friendly. Having bought and sold with them in the past, I have only had fantastic experiences.
Agent replied · 17 June 2024
Dear Patrick, thank you so much for providing an excellent 5* review and for your kind comments. Repeat business is very important to us and I am delighted to see we have once again provided excellent service for you
5/5
GoogleJulie and her team at JW Woods have been amazing! They helped me buy another house, and I'm so grateful. I've already told a friends and family about them, and I'd definitely use their service again without any doubts.
Agent replied · 15 June 2024
Dear Ramin - thank you so much for taking the time to write an outstanding 5* review. Julie is an experienced integral part of our sales team and will be very encouraged by your kind comments
5/5
GoogleFabulous team. They provided me with an outstandingly brilliant service. From meeting with Jonathan to value the house and give a realistic view of the current market the whole process to sell took 6 days to accept offers and get …
Agent replied · 15 June 2024
Dear E Sheldon - Thompson I too will use the word WOW for providing such a wonderful review and for your … More
5/5
GoogleHaving been looking for property for the last 6 months, we finally found one with JW Woods. Out of all the local estate agents we have dealt with they have been hugely professional whilst also putting us at ease throughout the process. …
Agent replied · 15 June 2024
Dear K W, thanks for providing an amazing 5* review. Sarah is a senior and experienced member of our team and it’s great to hear of your experience compared to that of other agents.
5/5
GoogleMy house sold quickly for the asking price, which is exactly what I wanted. Everyone at JW Wood was professional, helpful, friendly and there was always available when I needed advice. They quickly recognized me when I called in to the office. The important parts of the service went well. Thanks.
Agent replied · 15 June 2024
Dear David M, thanks you for providing an excellent 5* review and for your extremely kind comments. I’m delighted that you were happy with our service.
5/5
GoogleI highly recommend JW Woods Estate Agents in Durham. I recently sold my late fathers bungalow. All the staff in the sales team were so helpful particularly Anne Stobbart. Nothing was ever a problem. They took care of all the visits to …
Agent replied · 17 June 2024
Dear Karon, many thanks for taking the time to write an excellent 5* review, it is appreciated. It was a bit of a long haul as so many transactions appear to be these days but we got there in the end so again, this makes your review more satisfying.
5/5
GoogleHad excellent communication with Kerry and the team throughout, she kept me informed and worked around my needs. Would definitely recommend J W Wood.
Agent replied · 22 October 2024
We are always delighted when customers tell us they will recommend us, it is a great compliment. Thank you for taking the time to leave us such a good review, Joe.
5/5
GoogleWe recently appointed JWW to sell our property. We have had multiple views and recently accepted an offer - all within three weeks. The whole experience as a first time seller has been really positive with JWW. From reaching out to Sue initially to enquire about selling, we received a friendly and warm welcome and answered all our questions patiently and kindly, Sue then arranged for Gary to come out to us the very next day. Gary was excellent, he gave us good advice on marketing our property, there was no pressure at all to sell, we felt in complete control over what we were comfortable with. Gary tapped into his knowledge and expertise of selling in our area and true to his word, had our property out to the market within the same week. Our viewings were arranged by either Kerry or Sandrine, and both of them effectively liaised between ourselves and the buyer to negotiate an effective price for our property. I found that Sandrine and Kerry quickly respond to my emails and questions, keeping us up to date with crucial milestones. I think we will always stick to using JWW in Darlington they have been an amazing team working on the sale of our property.
Agent replied · 22 October 2024
What a lovely review, Nia. We look forward to handling your sale right through to legal completion.
5/5
GoogleDenise at JW Wood has been fantastic throughout the whole process! You’ll feel at ease if you use JWW they’re a brilliant company with excellent communication.
Agent replied · 24 October 2024
Thank you for the 5 Star review James. Denise and the team are delighted to have received this from you and are here to assist through the process
5/5
GoogleI can't fault the wonderful sales team at JW Wood. Consett. Tracey, for the photos, Clare for great communication and information and Denise for her regular contact and advice throughout. Can't not mention the two Julie's either for putting up with my many calls and messages. Entirely professional and personable team. Highly recommend.
Agent replied · 24 October 2024
Thank you very much for the 5 star review Ruth. The team are delighted. We look forward to assisting you to completion on your sale and purchase with JW Wood
5/5
GoogleFrom start to finish, which I must admit was only 4 -5 weeks of being 'For Sale', JW Woods kept in contact with me every single step of the way. I didn't have to wait days for an update, not even hours. My updates, requests for viewings and …
Agent replied · 25 August 2024
Wow. What a lovely review, It really is much appreciated and we are very grateful … More
5/5
GoogleI had a few queries about the house I will be renting from JWWood, but my agent, Mikaela, responded swiftly and was able to clear everything up promptly. She was very helpful and lovely.
Agent replied · 28 August 2024
Thank you for your great review!
1/5
GoogleRented a property from JW Wood and found them to be completely unsatisfactory. -During a property inspection while our flat was vacant, their staff negligently altered the thermostat resulting in an electric bill exceeding £1,000. We had to beg them to contribute to this bill and were forced to threaten legal action. No apology was received -Staff conducted an unprofessional check out inspection where they expressed their glee over tiny specs of dirt found in remote corners of the flat. Following the inspection, they wrongfully deducted more than half of our deposit. -During our deposit dispute, the agency submitted inaccurate evidence to the adjudicator (TDS), using pictures of ANOTHER flat to justify their deposit deductions. We received the majority of our disputed deposit back after lengthy proceedings. -An entire year after we left the property, they mistakenly sent an email for the current tenants, disclosing that they were deducting over £700 from their deposit. It was distressing to see that even a whole year later, JW Wood could not even bother to check the names of who they were intending to scam next. Students avoid renting properties with JW Woods. Landlords, if you want to retain an ounce of professionalism, choose another agency.
Agent replied · 28 August 2024
Thank you for your feedback. We follow the instructions of the landlord as to what deductions are made from any deposits at the end of tenancy. We are then governed by the TDS and follow their guidance as to ensure a fair outcome. We would be grateful if you would please contact us to discuss as there are items listed that we believe to be incorrect. lettings@jww.co.uk / 0191 3830184.
1/5
GoogleRented a property from JW Wood and found them to be completely unsatisfactory. -During a property inspection while our flat was vacant, their staff negligently altered the thermostat resulting in an electric bill exceeding £1,000. We had to beg them to contribute to this bill and were forced to threaten legal action. No apology was received -Staff conducted an unprofessional check out inspection where they expressed their glee over tiny specs of dirt found in remote corners of the flat. Following the inspection, they wrongfully deducted more than half of our deposit. -During our deposit dispute, the agency submitted inaccurate evidence to the adjudicator (TDS), using pictures of ANOTHER flat to justify their deposit deductions. We received the majority of our disputed deposit back after lengthy proceedings. -An entire year after we left the property, they mistakenly sent an email for the current tenants, disclosing that they were deducting over £700 from their deposit. It was distressing to see that even a whole year later, JW Wood could not even bother to check the names of who they were intending to scam next. Students avoid renting properties with JW Woods. Landlords, if you want to retain an ounce of professionalism, choose another agency.
Agent replied · 25 August 2024
Thank you for your feedback. We follow the instructions of the landlord as to what deductions are made from any deposits at the end of tenancy. We are then governed by the TDS and follow their guidance as to ensure a fair outcome. We would be grateful if you would please contact us to discuss as there are items listed that we believe to be incorrect. lettings@jww.co.uk / 0191 3830184.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
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Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
