5/5
GoogleJulie Prendergast, Sarah Graham were very nice and helpful.
Agent replied · 25 August 2024
Dear Bruce - thank you for your review and in particular highlighting Julie and Sarah who are both an integral part of our Durham team
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)51 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ778 reviews · 577 on Google (4.9)41 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)26 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)23 in the last 90 days
Reviews on Google
Showing 2,747 reviews on Google only. Show every review
Google5/5
GoogleJulie from the sales team was extremely helpful and professional , customer service is excellent well done JW WOOD
Agent replied · 25 August 2024
Thank you for your great review!
5/5
GoogleCompliments to Ann and the team for a quick sale of our property. Efficient service and always there to help with any of our many questions. Thank you 😁 …
Agent replied · 25 August 2024
Dear Neale - many thanks for taking the time to provide an excellent review, it is appreciated. Ann is a senior member of the team and will be delighted by your comments
5/5
GoogleWe really can't fault the professionalism and service received from JW Wood during the sale phase of our property. Would definitely recommend.
Agent replied · 25 August 2024
Thank you for your great review!
5/5
GooglePleasant experience of buying a property with Sarah Graham at this Durham branch- at no point did we feel pressurised or rushed which we appreciated as first time buyers. Thanks.
Agent replied · 25 August 2024
Thank you for your great review!
5/5
GoogleOur experience with JW Woods has been fantastic so far, especially working with Julie, who has been incredibly helpful and informative throughout the whole process.
Agent replied · 25 August 2024
Dear Sarah - thank you for your excellent 5* review your comments are very much appreciated. Julie is a major part of our Durham team and will be encouraged by your kind words
5/5
GoogleThe staff at JW Woods couldn’t do enough to help us with the sale of our property. We’ve never sold a house before and their expert guidance and patients with all our questions was exceptional.
Agent replied · 25 August 2024
Dear Jonny - many thanks for your 5* review. Buying and selling can be a stressful time so I'm delighted to hear we have managed to make your journey stress free
5/5
GoogleJWW have been extremely professional and helpful in the process of selling our property. Communication has been very good, phone and emails. Particular shout out to Ann Stobbart for her help during this process in what could have a stressful process
Agent replied · 25 August 2024
Thank you for your great review!
5/5
GoogleI would certainly use JW Wood Estate Agents again and would definitely recommend them to anyone, Ann Stobbart (Senior Property Consultant ) has made the whole process so simple and easy to follow, Always there to give advice and keep …
Agent replied · 25 August 2024
Thank you for your great review!
5/5
GoogleThis is our first house move in 30 years. JW Wood have been very supportive, and have made the process as straightforward as possible. …
Agent replied · 25 August 2024
Thank you for your great review!
5/5
GoogleFabulous service from Julie Prendegast and the team at the Durham branch. Brilliant communication from start to finish and great sales result. She even managed to keep me calm during the process. HIGHLY RECOMMEND.
Agent replied · 25 August 2024
Dear Lynn - Julie is an experienced member of our Durham team and she will be delighted by your kind comments. Moving can of course be a stressful time so managing to keep you calm is a result in itself!!
5/5
GoogleReally good experience with JWWoods ,selling and buying within the week ! Jonathan Wheeler was very professional and approachable in valuing and preparing marketing material . The whole process being coordinated by Julie who was very …
Agent replied · 25 August 2024
Thank you for your great review!
5/5
GoogleFirst class service,responses and customer care. Ann Stobbart was my first contact and was the main person looking after my sale. I found her and other members of the sales team to be highly professional and kept me informed at all stages. …
Agent replied · 25 August 2024
Thank you for your great review!
5/5
GoogleExcellent service, very fast efficient and certainly know their job. Would definately recommend. Ann was friendly and helpful, she kept me up to date all the way through the purchase and arranged everything I needed.
Agent replied · 25 August 2024
Dear Adele- many thanks indeed for your excellent review it is very much appreciated. Ann is a senior member of our team having been with the company for many years and will be delighted with your kind comments
5/5
GoogleJW Wood has handled the sale in a very professional manner. Julie from Durham was absolutely excellent throughout the entire process. She kept me up to date with everything on a regular basis.
Agent replied · 25 August 2024
Thank you for your great review!
5/5
GoogleThe personal one to one attention to my house sale was perfect, in my case it was Ann at the Durham office who handled the sale from start to end. A faultless transaction. I would personally recommend JW Wood for any such business.
Agent replied · 25 August 2024
Dear Michael - its great to see you have received excellent service from our Durham team and especially Ann who is a senior member of that team. Many thanks for your kind comments
5/5
GoogleCould not fault the service of Ann Stobbart and her team at JW Wood in selling a property. Living outside of the local area, Ann and her team made the process easy and undertook the viewings with prospective buyers. This resulted in multiple viewings, a number of offers, and a sale (subject to contract) within 2-3 weeks.
Agent replied · 24 October 2024
Dear Andrew, thank you for your excellent review.
5/5
GoogleA huge thank you to Ann for managing the sale of my property, and to Jonathan, Julie and Sarah too, and all at JW Wood, Durham. I definitely recommend JW Woods as an Estate Agent for selling property. They kept me informed and up to date at every stage. Thanks so much for all your help!
Agent replied · 25 August 2024
Dear Tracy - we have a great team in Durham and they will be delighted to have been recognised in your excellent review. Many thanks
5/5
GoogleWe were completely blown away by the professional service we have received at JW Wood. They helped us every step of the way, and even as we continue to ask questions, each member of the team, from the Estate agents (shout out Sarah Graham!) to the consultants. Always going to bat for you. Highly recommend!
Agent replied · 25 August 2024
Thank you for your great review!
5/5
GoogleJulie was very helpful throughout the house buying process and kept us and our estate agents in touch with how things were progressing. She also sent us details of a firm of surveyors, which we were pleased to accept. …
Agent replied · 25 August 2024
Thank you for your great review!
5/5
GoogleAfter trying to sell our home with a handful of local and national estate agents who wooed us with big valuations and promises of keen buyers in our area, we've had a great experience of selling with JW Wood in a challenging market. Julie, …
Agent replied · 25 August 2024
Thank you for your great review!
5/5
GoogleI bought my house 15 years ago from JW Wood so when I decided to sell, they were the natural choice. Chris came to value the house, take photos & gave insights into the market conditions to manage expectations. Ann was assigned as my …
Agent replied · 25 August 2024
Dear Nikki - WOW what an amazing review. It is great when clients return having recognised the excellent service they have received. This is an integral part of our business and we see many clients coming back to us over the years. Many thanks for taking the time to provide an excellent review it is much appreciated
4/5
GoogleOur initial contacts were very good getting the house on the market at Christmas. We had very few viewings until about May and we had to reduce our price twice. Even so we had to accept a lower offer, and we felt a bit under pressure to …
Agent replied · 25 August 2024
Thank you for your great review!
5/5
GoogleJW Wood did a great job helping me to find an apartment in Durham. Led by Sarah Graham they were helpful and responsive - just what I was looking!
Agent replied · 25 August 2024
Thank you for your great review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
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Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
