5/5
GoogleVery good service from J W Wood and especially from Julie who has been very helpful indeed and always available. Thank you Julie!
Agent replied · 15 June 2024
Thanks for the kind words and 5* review, its much appreciated
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,005 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,005 reviews on four platforms, rated 4.8 out of 5 overall.
2,755
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)51 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ779 reviews · 578 on Google (4.9)42 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)26 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)23 in the last 90 days
Reviews on Google
Showing 2,748 reviews on Google only. Show every review
Google5/5
GoogleEverything has run smoothly since day one of arranging the sale of our property through J.W.Woods
Agent replied · 15 June 2024
Dear Brian, I’m delighted that everything has gone smoothly with the sale. Your comments are much appreciated and thanks for taking the time to write your review
5/5
GoogleSarah was brilliant at keeping us up to date , with information and communication was fantastic. Thanks again
Agent replied · 15 June 2024
Thank you for the great review, it is very appreciated.
1/5
GoogleDuplicitous charlatans. We put in an offer for a property, which was accepted by the landlord and we were told we would be contacted to start referencing/application process but received nothing from them. When I chased this up I was told …
5/5
GoogleExcellent service from the whole team. We were informed of any updates and any questions we had were dealt with promptly. Wouldn't hesitate to recommend to anyone.
5/5
GoogleMy first time selling and a great experience. Everyone was easy to contact through the process and I was given regular updates from Sarah and the team about any viewings and/or offers.
Agent replied · 15 June 2024
Thank you for sharing your experience and your wonderful 5* review Alice.
5/5
GoogleBrilliant support from JW Wood estate agents, with Sarah Graham with great communication and support to a speedy and successful outcome - looking foward to our new home. Many thanks Sarah
Agent replied · 15 June 2024
Dear Diane, Many thanks for providing an excellent 5* review, your comments are appreciated. Sarah is a senior member of our sales team and takes great pride in all she does. The transaction will now be handled by our after sales team through to completion
5/5
GoogleAn excellent, professional service all round - from the initial valuation visit, through supporting documentation, and to the office team, superbly led by Ann. Thoroughly recommended.
Agent replied · 15 June 2024
Dear Nicky, delighted to read you have received excellent professional service from our Durham sales team. Ann is a senior member of our team and will be very much encouraged by your 5* review.
5/5
GoogleHighly recommend JW Wood. both Sarah and Julie have been very supportive and informative. I have felt completely at ease throughout the whole process, they really have gone above and beyond. Thank You.
Agent replied · 15 June 2024
Thank you for your kind words Chloe
5/5
GoogleThanks to Julie Pendergast and the team I was able to purchase a retirement flat on behalf of my mother very quickly, our offer was accepted we are moving forward towards a positive outcome with just a few phone calls and emails. Thanks for a professional and helpful service.
Agent replied · 15 June 2024
Thank you Andrew for your great review, your words are very appreciated.
5/5
GoogleOutstanding Service from start to finish it has been quick and efficient through the whole process. Jww have always had a fantastic reputation and i am so pleased i chose them to sell my home. The staff have been so courteous and helpful I would highly recommend them. Big thanks to Sarah x
Agent replied · 15 June 2024
Thank you for the great review!
5/5
GoogleJWW Durham Sales Team, especially, Ann Stobbart, Sarah Graham, and Julie Prendergast, facilitated me in purchasing a property. They demonstrated deep market knowledge, were highly responsive, and negotiated workable terms for all parties. …
5/5
GoogleFantastic experience dealing with JW Wood. My contacts Sarah and Vicky have been very swift, polite, accommodating and above all professional in dealing with the sale of properties' that I am in the process of purchasing. Keep up the good …
Agent replied · 15 June 2024
Dear Tina, I am delighted that you have had a fantastic experience dealing with Sarah and Vicky. The transaction will now be handled by our after sales team through to completion.
5/5
GoogleJulie at JW Wood has been a joy to deal with, as have her colleagues in the sales team. Viewings were arranged efficiently and quickly. Queries were dealt with promptly. Julie is professional and personable and I would highly recommend this agent to potential purchasers.
Agent replied · 15 June 2024
Dear Rob, many thanks for taking the time to provide and excellent 5* review. Julie is an experienced member of our sales team and will e greatly encouraged by your comments
5/5
GoogleFantastic, extremely professional sales team. Julie & Sarah went above and beyond to ensure excellent communication throughout the process, answering our questions and updating us on viewings, progress and negotiations. Always readily …
5/5
GoogleHighly recommend JW Woods. Initially during the valuation process appreciated the Market research booklet and also the discussion of strategy for selling the house. This helped and was more than what we got from other estate agents when we …
Agent replied · 15 June 2024
Dear Michael, many thanks for providing a 5* review, your kind comments are very much appreciated. It just goes to show that all estate agents are not the same and we go that extra mile to ensure a deliver a start to finish service. The transaction will now be handled by our after sales team through to completion
5/5
GoogleThanks to Sarah and the sales team for a speedy, efficient and friendly service that helped us secure the house we wanted.
Agent replied · 16 September 2026
Dear Sagara, great to hear you’ve received excellent service from our sales team. Sarah is a senior member of our sales team and will be delighted with your kind comment
5/5
GoogleThank you Sarah Graham for all the information I requested and your pleasant manner making a difficult time easier
Agent replied · 16 September 2026
Dear Beryl - many thanks for taking the time to provide a 5* review. I'm delighted that Sarah was a great help throughout the process
5/5
GoogleFantastic team from start to finish can't thank them enough
Agent replied · 24 October 2024
Dear Don, thank you for your 5* review, I’m pleased you have received excellent service from our team
5/5
GoogleAnn was very good at managing the initial stages of our purchase, keeping in regular contact.
Agent replied · 24 October 2024
Dear Andrew, many thanks for providing a 5* review, it is very much appreciated
5/5
GoogleI can’t express enough how Anne at woods has made this process so professional ,she has kept us in the loop every step of the way ,she has kept us up to date on every step and we fully trust her and woods to do the best job possible for us
Agent replied · 24 October 2024
Dear Amanda, thank you for providing an excellent 5* review. I’m delighted you have found our service professional and communication has been as expected
5/5
GoogleFriendly and very efficient service. Special thanks to Sarah for all her help. We have used JWW three times for house sales/purchases and always been very happy.
Agent replied · 24 October 2024
Dear Nicola, many thanks for providing a 5* review, your comments are very much appreciated. Returning clients are an integral part of our business once again recognising excellent service
5/5
GoogleWould recommend Woods in Consett as they did a great job for me. Unfortunately the same can't be said for the conveyancing solicitor they recommended. They were very difficult to get a response from "have more that 120 cases …
Agent replied · 24 October 2024
Thank you for your great review!
5/5
GoogleJwWood have been brilliant with communication etc.every step of the way in selling our property. I have no hesitation in recommending them. Anne Stobbart and of course the rest of the team in my opinion are outstanding, very professional, friendly and kept us informed on all issues. Thank you to you all.
Agent replied · 24 October 2024
Dear Carol, WOW what an amazing review. Thanks indeed for taking the time to express your views, your comments are much appreciated
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
Want JW Wood to help?
Send JW Wood a message.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
