Trusted Agent profile
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★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,747 reviews on Google only. Show every review
5/5
GoogleAnother fantastic experience from the JW Woods team at Consett. I’ve used Woods for both buying and selling and wouldn’t go anywhere else. They always deliver a professional and personal service throughout. …
Welcome back Susan…and once again thank you for your kind review. As always, we will be with you every step of the way until completion day.
5/5
GoogleWe are both delighted that our home has been sold subject to contract by JWWood. Before each viewing we were contacted by phone to arrange a date and time and followed by a text of confirmation. Each viewing was accompanied by a member of …
Thank you for your 5 star review Mr & Mrs Surtees. We are delighted to have secured a buyer for you and will continue to support throughout the process.
5/5
GoogleA welcoming and helpful approach, considerable patience in dealing with queries, and a 'nothing is too much trouble' attitude has been much apprecaiated.
Thank you for your kind words and 5 Star review Jean. We will continue to assist in the completing of your purchase
5/5
GoogleVery helpful, replies to emails quickly, communication was great between Claire and a newbie like me. The level 2 survey report made by Jonathan was well presented and easily comprehended. I would happily recommend anyone looking to purchase a property to consider using JW Wood services. They are the right guys to assist you and alleviate your stress in the whole journey.
5/5
GoogleMartin and all the team at J W Wood have been fantastic. We found our perfect house with the help of Martin and are looking forward to moving in. All the team have been so helpful and working with our budget and requirements. …
Hi David, Thanks so much for your very kind words- it’s hugely appreciated
1/5
GoogleBefore viewing a property ask for confirmation they are taking more applications. I viewed a property on Tuesday and called Wednesday to ask to put in an application. I was told they would contact the landlord and call me back. Called …
Dear Annabelle, I am sorry to hear that you feel let down by us. This particular property the … More
1/5
GoogleI come a long way yesterday after explaining my situation and they said to me that we was all good and we can view place told them about unerversal credit and how much I was receiving they said that’s fine now I drove 6 hours to view place …
5/5
GoogleI am delighted with the excellent service given by JWW when I put my house up for sale quite recently. I had a few viewings and I have accepted an offer on it from a lovely young couple. JWW have kept me up to date at all stages and I’d …
Hi Moira, What a great message, Thank you so much, your kind words mean a lot to our team
5/5
GoogleWe are delighted with the professionalism, service and personal attention we received from Martyn, Amanda and team at JW Woods. They helped us navigate a sale of an investment property in the area, …
Hi Guys, It was certainly a journey! … More
5/5
GoogleAn outstanding service provided by JW Wood during the process of arranging house viewings for us and supporting in the first stages of our house purchase. Barbara Smith - Property Consultant was superb! incredibly helpful, knowledgeable and …
Hi Gary Thank you for you very kind review … More
5/5
GoogleAmanda, Martyn & Team have been absolutely fantastic throughout the whole process of selling my property. Amanda especially, as she has always been on hand to deal with my enquiries. …
Hi Karen Thank you so much for your kind review … More
5/5
GoogleCould not recommend the Bishop branch highly enough. After dealing with another online estate agents who wasted our time, J W Woods showed us why the personal touch makes all the difference. Barbara has been incredible over the last week, …
Hi Aimee Thank you so much, Wow, what very kind words … More
5/5
GoogleWhat can I say.... Saw a house I liked, rang to book a viewing, 2 days later I'm on the doorstep. Liked it, rang following day to make a offer, they called back a hour or so later to say yes. Followed by confirmation email etc. Amanda and …
Hi Phil Thank you for your kind review, … More
5/5
GoogleChris came for the valuation visit. He was knowledgeable, friendly, helpful and efficient. He produced the sales information, including photographs and a video and arranged for the house to go on the market. Sarah from the Durham Office …
Dear David & Janet, wow what an amazing review, thank you so much, your comments are very much appreciated.
5/5
GoogleJulie has been amazing. She has understood our needs and been proactive in the search. Great communication and has brilliant knowledge of the area and the buying process. I am very greatful for her help so far. Thank you
Dear Katy, Julie is an experienced member of our Durham sales team and will be delighted to receive such kind comments and for providing a 5* review
5/5
GoogleRating only, no written review.
Thank you for your 5* review.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave this 5* review.
5/5
GoogleExcellent service , Sarah is very nice and professional.
Many thanks for the 5 star review :)
5/5
GoogleExcellent service, from Sarah and the team would highly recommend.
Thank you for your kind words and 5* review.
5/5
GoogleVery helpful, easy to talk to , would recommend to anyone buying or selling a property
Dear Nick, many thanks for providing a 5* review, your comments are much appreciated and I’m delighted that you will recommend us
5/5
GoogleExcellent service, Julie was very helpful. Definitely recommend.
Thank you for your 5* review Barbara, much appreciated.
5/5
GoogleExcellent Customer Service. I can recommend you to my friends and family. Keep it up 💯 …
Dear Johnson, thank you for taking the time to provide a 5* review. This is much appreciated
5/5
GooglePrompt and efficient service combined with helpful and positive advice that led to a quick sale beyond my expectations!
Thank you for your 5* review
5/5
GoogleVery good service from J W Wood and especially from Julie who has been very helpful indeed and always available. Thank you Julie!
Thanks for the kind words and 5* review, its much appreciated
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
