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★★★★★
3,005 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,005 reviews on four platforms, rated 4.8 out of 5 overall.
2,755
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,748 reviews on Google only. Show every review
5/5
GoogleWoods have been an amazing estate agent to work with from the valuing stage of the property to the final sale going through. They kept me updated & acted very swiftly & efficiently from start to finish, I would definitely recommend them to …
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleWe are buying a property through JWW Estate Agents. The team is always friendly and helpful, and respond quickly. Sarah Graham and Ann Stobbart are excellent. We have now been passed to the aftersales team and will hope for the same good service.
Hi Katy, thank you for your review and kind words.
5/5
GoogleThe whole team at JW Woods have been nothing short of amazing so far. Ann and Sarah in particular have been particularly friendly, helpful, responsive and professional. Nothing is too much trouble. …
Dear James, many thanks for providing a 5* review and for your kind comments, they are very much appreciated. The sale will now be handled by our after sales team through to completion
5/5
GoogleJW Wood enabled my house selling process go very smoothly from the initial valuation & listing through to the obtaining of a buyer for my property. They generated a lot of viewings & kept me informed of the viewings & related feedback …
Hi Paul, thank you for leaving us such a great review.
5/5
GoogleThis is not the first time we have used JW Wood Estate agents. Every time their professionalism and attention to detail has been absolutely excellent. On this occasion, everyone we have dealt with has been so helpful - Geoff Graham, Sarah …
Thank you for coming back to use our services again, it is a great review.
5/5
GoogleWe received a professional and friendly service from start to finish on the sale of our property. Invaluable experienced expert advice from approachable and enthusiastic staff …
Thank you Lisa and Andy, for taking the time to write such a complimentary review. Our Darlington team really appreciate your kind words. We hope the legal process goes through quickly for you
5/5
GoogleHad an great experience with purchasing through JW Wood, as a first time buyer everything has felt quite overwhelming and all at once, however Sue has been a great help over the phone with recommending my next steps and putting me in …
Thank you for taking the time to give us a five star rating and such a lovely review, Lewis. Our Darlington team appreciate that purchasing a property can be daunting, especially as a first time buyer and we are pleased you felt supported. We look forward to being able to hand over the keys to your first home!
5/5
GoogleSo pleased we decided to use J W Woods. All the staff have been extremely helpful with our logistically difficult sale, and have gone the extra mile to make everything as straightforward as possible; from the first meeting with Gary to …
Thank you for taking the time to write such a kind review, our team at Darlington will be delighted. Recommendation is the biggest compliment, thank you.
4/5
GoogleGreat service from the staff, in particular Sandrine very responsive and all queries were answered. From dealing with many estate agents JW Wood are a cut above the rest, however I had a few niggles that was not down to the staff but I can …
Thank you for your review, Lewis. We note your comment regarding providing proof of funds, but we know you appreciate we have a legal obligation to comply with anti-money laundering legislation and perform due diligence. We need to be able … More
5/5
GoogleMy purchase has only progressed to the memorandum of sale stage so my review covers the process up to this point. All my interaction has been with Kerry, who has been great to work with. Kerry handled the communication's which was all …
Thank you for your kind words for Kerry and the Darlington team, Mr Read. Our after sales team will look after you until legal completion and we look forward to being able to hand you the keys to your new property.
5/5
GoogleI was recommended and therefore approached JW Wood estate agent. Immediately I felt in good hands particularly the guidance given by Gary to address small areas before putting my home on the market. …
Thank you for leaving such a comprehensive and complimentary review, David. Our Darlington team were delighted to read your very kind words.
5/5
GoogleKerry Plamer has been dealing with our purchase she is a credit to the company keeping us uptodate with all information regular calls and give 100 percent i would recommend JWW estate agents if ever you have to deal with …
Thank you for your kind review, Mr and Mrs Maitchell. We are very pleased that you have been impressed with our Darlington team. We look forward to supporting you during the rest of the buying process and handing you the keys to your new home.
5/5
GoogleOverall I had a good experience with this agency. As I did take legal team from them as well, at least I was never chased on progress which was great as it was stressful enough only for myself 😀 they never bothered me and called to check …
Thank you for taking the time to leave such a great review, Gunita. Sandrine and the rest of the team will look after you through the rest of the process and we look forward to handing you the keys to your new home!
5/5
GoogleJWWood have been a pleasure to work with in regard to arranging the sale of our family home. From the first meeting for valuation, through showing prospective buyers through …
Thank you so much for your kind words, Phil. It has been an absolute pleasure dealing with you and your Dad.
5/5
GoogleOur purchase has only progressed to the memorandum of sale stage so my review covers the process up to this point. All our interaction has been with Sandrine and Julie, both have been great to work with. Sandrine handled the communications …
Thank you for your kind review, Pete. The JWW After Sales look forward to seeing you through to legal completion.
5/5
GoogleWe are currently in the process of purchasing a property with JW Wood estate agent. Kerry helped us navigate through the purchase of our dream property, which was difficult to secure due to the level of interest. Excellent communication and …
Kerry and the rest of the Darlington team will be delighted to read your kind words, thank you Lee. Everyone at JW Wood, including our after sales team, pride themselves on giving an excellent service to help ensure the rest of your … More
5/5
GoogleWe are currently in the process of buying a house with JWW and I couldn’t recommend any more. From finding the house we liked Friday, viewing on Saturday, and receiving a call on Monday morning to tell us our offer has been accepted, …
It is always a real pleasure getting reviews such as yours, Emily. We share your excitement at finding your first home and look forward to supporting you through the rest of the process until we can give you the keys! Thank you.
5/5
GoogleI am in the process of buying my first home, and the customer service from JW Wood Estate Agents in Darlington has been exceptional, from arranging my first property viewing, through to agreeing the sale. Kerry Palmer and her team have been …
We're delighted that you are so pleased with the service you received from the Darlington team, Jonathan. Thank you for taking the time to leave a 5 star review. We look forward to being able hand you the keys to your new home.
5/5
GoogleThe staff at JW Wood are very helpful and efficient. Thank you Kerry for being so friendly and answering all my questions. A brilliant team with some of the best customer skills I’ve seen in a long time, …
Thank you for taking the time to leave such a complimentary review, it is very much appreciated. Kerry and our Darlington team will really appreciate your kind words.
5/5
GoogleOlivia Slusher Property Consultant …
Thanks for the 5* review Kim, its much appreciated. Olivia and the team are always happy to help.
5/5
GoogleI can't fault the wonderful sales team at JW Wood. Consett. Tracey, for the photos, Clare for great communication and information and Denise for her regular contact and advice throughout. …
Thank you very much for the 5 star review Ruth. The team are delighted. We look forward to assisting you to completion on your sale and purchase with JW Wood
4/5
GoogleThe Consett team have been brilliant, especially Denise, Claire, Julie, and Tracey! The property received an offer after the first viewing, which was pleasing despite being a cheeky offer below the asking price; but the team assured me …
A big thanks for your review from Team Consett!
5/5
GoogleMyself and my husband have been in contact with JWW in Consett since January 2024, after putting our house up for sale in Kent and wanting to relocate to the North East. …
Thank you for your great review!
5/5
GoogleI can't rate the estate agents enough from a buyers perspective. We recently had an offer accepted on a house and Denise was so helpful in liaising with us and the sellers. She gave us regular updates and was quick to answer any questions …
Thank you for your great review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
