Trusted Agent profile
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★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,747 reviews on Google only. Show every review
5/5
GoogleReally helpful and knowledgeable company. Julie Prendergast, assisted me all the way and it was a pleasure working with her to sell my property. Highly recommend!
Dear Rachael, many thanks for providing a 5* review, Julie is a valued member of our team and will be encouraged by your kind comments. The transaction will now be handled by our after sales team through to completion
5/5
GoogleWe are buying a property through JWW Estate Agents. The team is always friendly and helpful, and respond quickly. Sarah Graham and Ann Stobbart are excellent. We have now been passed to the aftersales team and will hope for the same good service.
Hi Katy, thank you for your review and kind words.
5/5
GoogleJW Wood enabled my house selling process go very smoothly from the initial valuation & listing through to the obtaining of a buyer for my property. They generated a lot of viewings & kept me informed of the viewings & related feedback …
Hi Paul, thank you for leaving us such a great review.
5/5
GoogleThis is not the first time we have used JW Wood Estate agents. Every time their professionalism and attention to detail has been absolutely excellent. On this occasion, everyone we have dealt with has been so helpful - Geoff Graham, Sarah …
Thank you for coming back to use our services again, it is a great review.
5/5
GoogleHaving found a buyer and agreed the sale in a very short space of time I have only good things to say about JW Wood. All the staff, particularly Jonathan and Ann, are professional,approachable, efficient and genuinely interested in making, what can be a stressful process, as easy and stress free as possible.
Dear Barbara, many thanks for providing a 5*review. Ann and Jonathan are senior members of our Durham Sales team and will be greatly encouraged by your kind comments. The transaction will now be handled by our after sales team through to completion
5/5
GoogleJW Wood assisted in the sale of my late mums house. A very professional service, plenty of appointments booked and the staff kept us fully informed at the end of every week with positive and negative comments from potential buyers. …
Dear John, many thanks for providing a comprehensive review. Communication is a key part of our business. Unfortunately it appears that many transactions are taking longer to exchange and complete
5/5
GoogleGreat estate agents, sales manager Sarah Graham and Johnathan Wheeler from the valuation side are fantastic at what they do.
Dear Laura, many thanks for your 5* review. Both Sarah and Jonathan are long standing experienced members of our Durham team and take great pride in what they do. They will both be very encouraged by your kind comments.
5/5
GoogleVery nice and polite to deal with special Mrs Anne
Dear Sakip, many thanks for providing a 5* review, your comments are much appreciated. The transaction will now be handled by our after sales team through to completion
4/5
GoogleRating only, no written review.
Thank-you for your review, its very much appreciated.
1/5
GoogleIncompetent through and through. Exceptionally rude staff.
5/5
GoogleJ W Wood are a cut above the rest indeed
Thank you for your 5* review Duncan.
4/5
GoogleJulie Prendergast and her team were very helpful and made the selling process run smoothly.
Thank-you for your review, its very much appreciated.
5/5
GoogleSarah was really helpful and patient and has supported us through to making an offer, very pleased with the service
Dear Jordan, many thanks for providing a 5* review, it is very much appreciated. The transaction will now be handled by our after sales tram through to completion
5/5
GoogleHouse sold in under a week for asking price. Brilliant service from Ann and the team
Dear David, many thanks for providing a 5* review, it is most welcome. To have multiple viewings and offers at this time of year is quite an achievement and clearly proves how good the property is
5/5
GoogleThanks to Julie and Rose for all their help in getting us into our new home. They were really helpful and kept us up to date with status through the process
Dear Richard, delighted to hear of the speedy and efficient service you have received from Ann during the early stage of the buying process. Things are moving on nicely as the survey has now been carried out. Hopefully things will move to a quick completion
5/5
GoogleGood experience house hunting in Durham with JWW - particular thanks to Sarah Graham who was both highly professional and lovely to deal with.
Dear Katharine, thank you for providing a 5* review, it is much appreciated. Sarah is a long standing experienced member of our Durham sales team and I am delighted you have found her highly professional to deal with
1/5
GoogleUnpleasant experience. The agent lady who came over to let me see the house was very rude and unprofessional. She barely answered my questions and she promised to come back to me on issues I pointed out in my view but she didn’t
5/5
GoogleA helpful, knowledgeable, supportive and caring team. A 5 star rating and a first class service. Strongly recommended.
Dear Brian, many thanks indeed for providing a 5* review and for your kind comments. They are very much appreciated. Best wishes for 2024
1/5
GoogleRented from JW Wood, and they acted extremely unprofessionally, frequently came to our house unannounced, did not send a check-in report upon move-in, charged us £1560 at checkout (which we just got back via a TDS), lying and unprofessional …
Dear Joseph I’m very sorry to hear that you have not had a great experience being one of our tenants. Should you wish to discuss the matter further please contact us on lettings@jww.co.uk.
5/5
GoogleFantastic job plenty of communication and sold my house in 5 days second time I’ve used Jww the best service from all my dealings with estate agents as a landlord highly recommended
Dear Tony, thank you for the great 5* review.
5/5
GoogleAfter dealing with many different estate agents whilst trying to find a property I can honestly say I would recommend JW Wood, so far I have received a very professional 5* service from Julie Prendergast at Durham branch. Thank you!
Hi Rachel, thank you for sharing your experience and leaving this great 5* review.
5/5
GoogleReally helpful and knowledgeable company. Julie Prendergast, assisted me all the way and it was a pleasure working with her to sell my property. Highly recommend!
Dear Rachael, many thanks for providing a 5* review, Julie is a valued member of our team and will be encouraged by your kind comments. The transaction will now be handled by our after sales team through to completion
5/5
GoogleOur house sale through JW Wood was extremely well managed by Johnathan, Rose and team. In a challenging environment they found us a buyer extremely quickly and gave us confidence throughout that they were on hand to deal with any problems along the way
Dear Simon, many thanks for providing a 5* review and for your kind comments, it is much appreciated. Hope you are happy in your new home and have a lovely Christmas and best wishes for 2024
5/5
GoogleWoods have been an amazing estate agent to work with from the valuing stage of the property to the final sale going through. They kept me updated & acted very swiftly & efficiently from start to finish, I would definitely recommend them to …
Thank-you for your 5* review, its very much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
