2/5
GoogleFrom failing to put our property on Rightmove until prompted (they thought it was there) to the shocking communication received when we accepted an offer we would never recommend using Woods. …
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JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,005 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,005 reviews on four platforms, rated 4.8 out of 5 overall.
2,755
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)51 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ779 reviews · 578 on Google (4.9)42 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)26 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)23 in the last 90 days
Reviews on Google
Showing 2,748 reviews on Google only. Show every review
Google5/5
GoogleWe’ve just purchased a flat for my parents using this great estate agency. They have been very responsive from the initial enquiry through to negotiation of our offer. Special thanks to Chris for showing us around and giving us loads of …
Agent replied · 15 June 2024
Hi Pamela, thank you for sharing your experience and the 5* review you have left us.
5/5
GoogleWhilst completion may be a little way off we have had the sale of our property agreed and very quickly. JW Wood have been very professional throughout from the day we called in to the Chester shop to set up the sale, to the visit by Adrian …
5/5
GoogleAll of the staff at JW Wood in Chester-le-Street have been so professional and helpful. My property is now sold subject to contract. Hopefully everything will go …
Agent replied · 15 June 2024
It’s been a real pleasure working with you in the sale of your lovely bungalow Ian. As you say, we hope it goes well through to completion, and thanks for your great review, which is much appreciated by the whole team here.
5/5
GoogleI wish I had used JWW for the sale of my property and not just buying with them . Barbara on the ball with sending properties over price dropped and anything . Martyn showing us around and again sending properties to us and getting his team to call me . They are informative and Barbara Is in contact and informed me of the whole process I feel confident in their hands. JWW are old style Estate Agents who do not sit back with all the modern systems you need. Well done.
Agent replied · 11 November 2024
Hi Suzanne Thank you so very much!! What a great review It’s really very much appreciated
5/5
GoogleJW Wood assisted in the sale of my late mums house. A very professional service, plenty of appointments booked and the staff kept us fully informed at the end of every week with positive and negative comments from potential buyers. …
Agent replied · 9 October 2026
Dear John, many thanks for providing a comprehensive review. Communication is a key part of our business. Unfortunately it appears that many transactions are taking longer to exchange and complete
5/5
GoogleSarah was really helpful and patient and has supported us through to making an offer, very pleased with the service
Agent replied · 9 October 2026
Dear Jordan, many thanks for providing a 5* review, it is very much appreciated. The transaction will now be handled by our after sales tram through to completion
4/5
GoogleJulie Prendergast and her team were very helpful and made the selling process run smoothly.
Agent replied · 9 October 2026
Thank-you for your review, its very much appreciated.
1/5
GoogleIncompetent through and through. Exceptionally rude staff.
5/5
GoogleGreat estate agents, sales manager Sarah Graham and Johnathan Wheeler from the valuation side are fantastic at what they do.
Agent replied · 9 October 2026
Dear Laura, many thanks for your 5* review. Both Sarah and Jonathan are long standing experienced members of our Durham team and take great pride in what they do. They will both be very encouraged by your kind comments.
5/5
GoogleGood experience house hunting in Durham with JWW - particular thanks to Sarah Graham who was both highly professional and lovely to deal with.
Agent replied · 9 October 2026
Dear Katharine, thank you for providing a 5* review, it is much appreciated. Sarah is a long standing experienced member of our Durham sales team and I am delighted you have found her highly professional to deal with
5/5
GoogleVery nice and polite to deal with special Mrs Anne
Agent replied · 9 October 2026
Dear Sakip, many thanks for providing a 5* review, your comments are much appreciated. The transaction will now be handled by our after sales team through to completion
1/5
GoogleUnpleasant experience. The agent lady who came over to let me see the house was very rude and unprofessional. She barely answered my questions and she promised to come back to me on issues I pointed out in my view but she didn’t
5/5
GoogleA helpful, knowledgeable, supportive and caring team. A 5 star rating and a first class service. Strongly recommended.
Agent replied · 9 October 2026
Dear Brian, many thanks indeed for providing a 5* review and for your kind comments. They are very much appreciated. Best wishes for 2024
5/5
GoogleFantastic job plenty of communication and sold my house in 5 days second time I’ve used Jww the best service from all my dealings with estate agents as a landlord highly recommended
Agent replied · 9 October 2026
Dear Tony, thank you for the great 5* review.
5/5
GoogleHaving found a buyer and agreed the sale in a very short space of time I have only good things to say about JW Wood. All the staff, particularly Jonathan and Ann, are professional,approachable, efficient and genuinely interested in making, what can be a stressful process, as easy and stress free as possible.
Agent replied · 9 October 2026
Dear Barbara, many thanks for providing a 5*review. Ann and Jonathan are senior members of our Durham Sales team and will be greatly encouraged by your kind comments. The transaction will now be handled by our after sales team through to completion
4/5
GoogleRating only, no written review.
Agent replied · 28 August 2024
Thank-you for your review, its very much appreciated.
5/5
GoogleHouse sold in under a week for asking price. Brilliant service from Ann and the team
Agent replied · 28 August 2024
Dear David, many thanks for providing a 5* review, it is most welcome. To have multiple viewings and offers at this time of year is quite an achievement and clearly proves how good the property is
1/5
GoogleRented from JW Wood, and they acted extremely unprofessionally, frequently came to our house unannounced, did not send a check-in report upon move-in, charged us £1560 at checkout (which we just got back via a TDS), lying and unprofessional …
Agent replied · 28 August 2024
Dear Joseph I’m very sorry to hear that you have not had a great experience being one of our tenants. Should you wish to discuss the matter further please contact us on lettings@jww.co.uk.
5/5
GoogleOur house sale through JW Wood was extremely well managed by Johnathan, Rose and team. In a challenging environment they found us a buyer extremely quickly and gave us confidence throughout that they were on hand to deal with any problems along the way
Agent replied · 28 August 2024
Dear Simon, many thanks for providing a 5* review and for your kind comments, it is much appreciated. Hope you are happy in your new home and have a lovely Christmas and best wishes for 2024
5/5
GoogleWoods have been an amazing estate agent to work with from the valuing stage of the property to the final sale going through. They kept me updated & acted very swiftly & efficiently from start to finish, I would definitely recommend them to …
Agent replied · 28 August 2024
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleThe whole team at JW Woods have been nothing short of amazing so far. Ann and Sarah in particular have been particularly friendly, helpful, responsive and professional. Nothing is too much trouble. …
Agent replied · 28 August 2024
Dear James, many thanks for providing a 5* review and for your kind comments, they are very much appreciated. The sale will now be handled by our after sales team through to completion
5/5
GoogleAfter dealing with many different estate agents whilst trying to find a property I can honestly say I would recommend JW Wood, so far I have received a very professional 5* service from Julie Prendergast at Durham branch. Thank you!
Agent replied · 9 October 2026
Hi Rachel, thank you for sharing your experience and leaving this great 5* review.
5/5
GoogleJ W Wood are a cut above the rest indeed
Agent replied · 9 October 2026
Thank you for your 5* review Duncan.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
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Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
