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★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,747 reviews on Google only. Show every review
5/5
GoogleExcellent service from Julie, Sandrine and the rest of the team at JW Wood Darlington throughout our purchasing experience. Julie has lots of helpful knowledge on properties and the area. Thank you, Tony and Amanda
Thank you, Tony and Amanda, for taking the time to give us a rating and leave such a complimentary review acknowledging the excellent service you received from the Darlington team.
5/5
GoogleAbsolutely fantastic sale. Communication via Sue Stephenson has made it all the smoother and no question was an inconvenience for her. Definitely recommend.
Thank you for leaving such a lovely review, Janice. Sue will be delighted to read your kind words.
5/5
GoogleI cannot recommend JW Wood, highly enough. Quick to get the house on the market. Sandrine has been first class. Informing me with times and dates for viewings, both through emails and text. Also always just a phone call away. Sandrine has made the sale of my property go through easy and stress free. Thank you.
Many thanks for taking the time to leave such a kind review, Iain. We love hearing feedback like this, it really does mean so much to us, thank you.
5/5
GoogleExcellent service. House sold very quickly. Alll staff were helpful and knowledgeable. I mainly dealt with Sue Stephenson who was extremely helpful. I would definitely recommend this estate agent to anyone selling their property.
We are delighted that you were so pleased with the service you received from Sue and the Darlington team, Mrs Foster. Thank you for taking the time to leave a 5 star rating and such a lovely review.
4/5
GoogleGreat service from all the team at JW Wood, with care and understanding handling our late mam's house sale. With a special thankyou to Kerry Palmer , for keeping us updated on all developments as they happened. We would recommend to anyone !
Kerry will be delighted to read your kind words, Sharon. All the Darlington team pride themselves on giving an excellent service, yet in a sympathetic, friendly and approachable manner.
5/5
GoogleSue was very helpful! Impeccable service, a credit to the industry
Nothing trumps experience and Sue is a great manager who helps her team to achieve the same levels of customer satisfaction.
5/5
GoogleVery professional service from initial contact through to completion. We found everyone in the Darlington branch very friendly and efficient. In particular, Kerry & Sanderine in the office and Julie, who did the viewings. Would highly recommend JW Wood.
A lovely and detailed review thank you. Our Darlington team will be delighted to read your feedback.
5/5
GoogleMy thanks to all at JWWood. From the first meeting when my house was valued, through the process of appointments organised by staff for prospective buyers. Everyone very pleasant and helpful. Thanks.
Hi David. Many thanks for the 5 star review and our Darlington team will be delighted to read your comments.
4/5
GoogleExcellent advice and guidance on the sale of our property. Staff are friendly and efficient. No issues,
Thank you for leaving us a great review.
5/5
GoogleKerry made sure everything went smoothly and efficiently. Hopefully, we can close the sale.
We are very grateful for your 5 star rating and kind words, thank you very much.
5/5
GoogleReally helpful and offers good advice and service selling our house, the whole process was straightforward and fully explained. Also great communications keeping us informed along the way, Big Thanks to Kerry, Gary and Julie for all their help.
What a kind review, Phil. Thank you for taking the time to praise the Darlington team, they will be absolutely delighted.
5/5
GoogleWe have just had an offer accepted on a house being sold by JW Wood. So far Kerry has been very prompt in setting the ball rolling and kept us informed on progress. She has been helpful in providing extra information on the local area as we are moving from the Midlands. I look forward to continued support.
Kerry will be delighted to read your kind words, John. The team will certainly continue to support you until we can give you the keys to your lovely new home.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5 star rating Andrew, it is much appreciated.
5/5
GoogleCouldn't fault the staff at JW Wood at Chester-le-Street for their help with my purchase and keeping me updated on progress
Thank you for a positive review of our Chester le Street team. We hope you are very happy in your new home.
5/5
GoogleVery easy to deal with as we are not UK based. Survey extremely thorough and completed quicker than expected. Highly recommend this professional company when purchasing your property.
Thanks from both Jonathan and Claire for a lovely review.
5/5
GoogleA very pleasant and speedy service from Claire & Jonathan.
Thank you!
5/5
GoogleWe have received an excellent service from JW Wood Chartered Surveyors, they have been really friendly and helpful, with great communications throughout. Our survey report was delivered perfectly on time and was a very thorough assessment of the property. Highly recommended
Thank you. We are very grateful for your positive feedback.
5/5
GoogleSue was very helpful! Impeccable service, a credit to the industry
Nothing trumps experience and Sue is a great manager who helps her team to achieve the same levels of customer satisfaction.
5/5
GoogleExcellent service from the sales team, Gary and Sandrine. They have been very professional and gone the extra mile to get our property on the market swiftly, which sold within a week! We can highly recommend JW Wood. …
Thank you for taking the time to leave such a lovely review, Jane. We are delighted you have been impressed with the service you have received. Your sale will now be handled by our after sales team right through to completion.
5/5
GoogleWe’ve found ourselves dealing with a number of estate agents recently and I can honestly say JW Wood has been the best by far. So efficient and keeping us updated. Vicky was so pleasant and truly made us feel cared for in the process. …
Thank you for your review, it is very appreciated.
5/5
GoogleAfter valuations from a few estate agents we decided to go with JW Wood as we liked the way they worked and made us feel about going forward with our sale. Vicky and Abbie have been in constant contact to arrange viewings and keeping us up …
Thank you for your great review!
5/5
GoogleJ W Woods Chester Le Street have been fantastic. We bought our house through them over 20 years ago and it's been an absolute pleasure dealing with the lovely Tracy Bowen now when we are selling our house. Tracy was amazing when we were …
Thank you for your great review!
5/5
GoogleBishop Auckland office. Excellent service. Advertised my house on a Tuesday (sold STC) 2 days later. Caring and friendly company. Martyn Branch Manager is "homely" and yet professional with an abundance of advice...a credit to JW Woods. Also Elizabeth is such a very nice lady. Highly recommended to use this Estate Agent for all your needs. Thank you
Wow, Thank you so Much Yvonne!!! What a great review Kind regards
2/5
GoogleFrom failing to put our property on Rightmove until prompted (they thought it was there) to the shocking communication received when we accepted an offer we would never recommend using Woods. …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
