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★★★★★
3,005 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,005 reviews on four platforms, rated 4.8 out of 5 overall.
2,755
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,748 reviews on Google only. Show every review
5/5
GoogleFault less experience from start to finish. Great service from all staff. Informed at every step. Would recommend and use again in the future.
Thank you so much for your fantastic review! We’re delighted to hear that you had a faultless experience and found our service helpful every step of the way. Your kind words mean a lot to our team, and we’re especially grateful for your recommendation.
5/5
GoogleRating only, no written review.
Thanks for the 5 star review!
5/5
GoogleJW Wood have secured an offer within 3 months for us & Barbara has worked very hard to make this happen and get everything moving! Very pleased & Barbara has been lovely to work with! Many thanks.
Thank you for your wonderful feedback! We’re delighted to hear that Barbara’s hard work and dedication helped secure an offer for you within 3 months. Your satisfaction means so much to us, and it’s been a pleasure working with you. Many thanks for choosing JW Wood!
5/5
GoogleGreat support and guidance from start to finish quick and efficient! Vicky was great at keeping us updated the whole way
A lovely review thank you - we shall be sure to pass on your kind comments to Vicky at our Chester le Street office.
5/5
GoogleProfessional but friendly, timely service, listened to my requests and with good preparation my house was sold in 3 days. Could not ask for anything better. Would not hesitate to recommend this 1st class sales team.
Thank you for your fantastic review! We're thrilled to have sold your house so quickly and to hear you were happy with our service.
5/5
GoogleEasy to deal with, responsive. All you could ask for.
Thanks Matthew! We are delighted to receive your 5 star rating and kind words.
5/5
GoogleFriendly and helpful team made the sales process run smoothly
Thank you for your five star rating, Robert, and for taking the time to share your positive experience with JWW. We are delighted to hear that our team provided great service.
5/5
GoogleFantastic experience from start until finish, I dealt primarily with Sue Stephenson who was a pleasure to deal with and was always available for any concerns or queries. Can’t recommend highly enough.
Thanks Karl! We are delighted to receive your 5 star rating. Sue is a valued member of the Darlington team we will make sure she sees your kind words.
5/5
GoogleHave used Woods for two house sales and one house purchase. They are brilliant and I would highly recommend. From start to finish they have been attentive and professional. In particular, Gary has given us excellent support with our recent sale.
It is wonderful to hear that you would recommend Gary and the team, there is no greater compliment. Thank you for taking the time to give us a 5 star rating and lovely review.
5/5
GoogleProfessional and friendly, always happy to help. Property sold within a month of being on the market.
Thank you, Joanne, for taking the time to give us a rating and leave such a complimentary review acknowledging the professional and friendly service you received from the Darlington team.
5/5
GoogleWoods were very professional throughout & kept me updated of progress in a timely manner. Thanks for everything
Thank you for taking the time to leave your 5 star rating and review of your experience with our Darlington team, it is much appreciated.
5/5
GoogleWe are in the early stages of buying a property . We found the process to arrange viewings and agree a price quick and efficient. In particular thanks to Kerry and Julie.
What a lovely review, Mr Humphreys. We look forward to handling your sale right through to legal completion.
5/5
GoogleIt’s been many years since I’ve been involved in the daunting and stressful situation of purchasing a property. So id like to say a big thank you to Kerry and Sandrine and all of the team at JWW estate agents Darlington who have been so helpful and supportive in helping me during this process. Thank You all .
We are delighted that you have received help and support during your purchase. We are very aware how stressful the process can be and we strive to help make things run as smoothly as possible. Our after sales team will take care of you … More
5/5
GoogleFirst class, all staff were very helpful kept us up to date at every point of the sale no pressure tactics and a quick sale would use over any agent around the area
Thanks for taking the time to give us a 5 star rating and leave such a great review, Kevin. It is very much appreciated.
5/5
GoogleI had been searching for a flat for over a month, and I was fortunate enough to find the perfect place thanks to JW Wood Estate Agency. A special thanks to Ms. Paige Hugill, who has made everything so smooth and stress-free!
Thank you for your great review and kind words.
5/5
GoogleOn our first arrival to Darlington, JW Wood Estate Agents helped enormously in securing our first home, 27 years later and they are still at the top of their game and still as helpful. Special thanks go to Gary, Kerry and of course Sandrine for their professionalism, help and advice during our latest transaction. Graham Brittle
What a delightful review, Mr Brittle! We are so happy to hear you are as with JW Wood now as you were 27 years ago. Thank you for your kind words and 5 star rating, we really appreciate it.
5/5
GoogleWe have recently had an offer accepted on a property being sold through JW Wood and the communication from Kerry has being fantastic to this point. She has kept us informed and ensured we weren't left hanging over the weekend! We hope the rest of the process goes as smoothly, thanks Kerry.
Thank you for taking the time to leave such a lovely review. Kerry and the Darlington team will continue to look after your purchase until the day you can collect the keys to your beautiful new home.
5/5
GoogleWe had great service from JW Wood when looking for a property, particularly from Kerry in the Darlington office. She responded very promptly to all of our emails and questions so we could move forward with our purchase very quickly. Thank you Kerry.
Thank you for your five star rating, Holly, and for taking the time to share your positive experience with JWW. We are delighted to hear that Kerry provided great service and we look forward to being able to hand over the keys to your beautiful new home.
1/5
GoogleRating only, no written review.
We were extremely disappointed to receive this rating and when we have checked our database we can find no record in this name. It is possible that this review was submitted in error. We kindly request that you consider retracting the … More
5/5
GoogleRating only, no written review.
Thank you for your great review!
5/5
GoogleNew to the process and JW Woods have been exceptional with assisting me, open, honest and very helpful. Also a big thank you Kerry Palmer and her Team
We are delighted that you were so pleased with the service you received from Kerry and the Darlington team, Mr Duncan. Thank you for taking the time to leave a 5 star rating and such a lovely review.
5/5
GoogleGreat service, friendly and professional.
We're delighted that you were so pleased with the service you received from the Darlington team, Aaron. Thank you for taking the time to leave a 5 star review.
5/5
GoogleVery helpful and fast moving for checks for buying a house! Thank you
Thank you so much Geri, your kind words are very much appreciated. We look forward to working with you to ensure your purchase is as smooth as possible.
5/5
GoogleJulie who deals with the viewing and Sue and the team who ate in the office are excellent. Great service
Thank you for your rating and review, Vince. I’m sure most people reading this will think you meant to put that we ‘are’ in the office, but they don’t know about the delicious doughnuts you brought us! Thanks again, Sue and the team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
