5/5
GoogleA very good professional report which was clearly laid out and easy to comprehend I recommend J W Wood Surveyors for any surveyors report
Agent replied · 25 October 2024
Thank you for your 5* review Edward!
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)51 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ778 reviews · 577 on Google (4.9)41 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)26 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)23 in the last 90 days
Reviews on Google
Showing 2,747 reviews on Google only. Show every review
Google5/5
GoogleJW Wood provided a me with a homebuyers report. They were very helpful with my enquiries and gave a prompt and efficient service. Thank you.
Agent replied · 29 August 2024
Thank you for your great review!
5/5
GoogleA first class service! I would recommend JW Wood to anyone. From contacting the office to arrange the survey to receiving my Home Buyers report. It was fast, and reasonably priced service! 10 out of 10.
Agent replied · 29 August 2024
Hi Robert - thank you for your wonderful review, your words are appreciated
5/5
GoogleHad a wonderful experience with jw wood on our first house purchase, everything was sorted by Chloe and was done very quick,all questions we had were answered quickly and efficiently
Agent replied · 8 May 2026
Great to hear you got a great service from Chloe. Wishing you all the best!
5/5
GoogleAn excellent and professional service provided by the team when purchasing our home. I’m so pleased that the seller chose you,. Abbie was excellent chasing up the other side and corresponding between both party’s keeping us informed along the way. Thank you very much for all of your time and efforts. 😊 …
Agent replied · 8 May 2026
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that you were pleased with the service you received during your home purchase. It’s wonderful to know that Abbie’s dedication and communication made such a positive difference throughout the process. She always strives to ensure everything runs smoothly, and your feedback means a great deal to her and the entire team.
5/5
GoogleWe had a great experience, they were all very helpful and we had quick and efficient assistance in this process.
Agent replied · 8 May 2026
Thanks for leaving our Chester team a review. If we can assist in any way please let us know.
1/5
GoogleTerrible experience from start to finish avoid this agent at all costs
Agent replied · 8 May 2026
We're sorry to hear about your experience and truly regret that we didn’t meet your expectations. We’ve already invited you to speak with our branch manager to discuss your concerns in more detail and see how we can resolve the issues. … More
5/5
GoogleRating only, no written review.
Agent replied · 8 May 2026
Thank you for the 5 star review! Wishing you all the best. JWW Chester le Street.
5/5
GoogleKept up to date with all viewings, and on the 3rd viewing an offer was made which we accepted,house only been up for sale for 3 weeks, brilliant.
Agent replied · 9 December 2024
Thank you for your review, it is very appreciated.
5/5
GoogleJW Wood have been excellent from start to finish in helping us to sell our house at a price we are very happy with. The whole team have been friendly, efficient and professional. Kerry Palmer has been our main contact for the sale and has …
Agent replied · 7 May 2026
Thank you so much for taking the time to leave such a detailed and heartwarming review! We are delighted to hear that you were happy with the service you received throughout the process of selling your house. It’s fantastic to know that … More
5/5
GoogleVery nice company to deal with. Good value for money as well and the survey is really easy to understand.
Agent replied · 7 May 2026
A lovely review thank you and we are pleased we were able to offer the service you required.
5/5
GoogleExcellent service, Adrian did a great job rapidly setting up the sale and excellent communication and organisation of viewings by Vicky Milligan. We were always kept up to date. I highly recommend this company.
Agent replied · 24 March 2026
Thank you so much for your kind words and glowing recommendation! We're thrilled to hear that Adrian's swift handling of the sale and Vicky Milligan's excellent communication and organisation made a positive impression.
5/5
GoogleVery professional service from start to finish and hassle free woods estate agent come highly recommended and go the extra mile
Agent replied · 16 April 2026
Thank you so much for your fantastic feedback! We’re delighted to hear that you found our service professional and hassle-free throughout the process.
5/5
GoogleLovely company to deal with.From David taking the photos to Ann and Nicci handling my sale in a helpful,pleasant and professional manner.Nothing was too much trouble.
Agent replied · 16 September 2026
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with us. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
5/5
GoogleLovely company to deal with.From David taking the photos to Ann and Nicci handling my sale in a helpful,pleasant and professional manner.Nothing was too much trouble.
Agent replied · 31 May 2026
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with us. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
5/5
GoogleJW Wood have been excellent from start to finish in helping us to sell our house at a price we are very happy with. The whole team have been friendly, efficient and professional. Kerry Palmer has been our main contact for the sale and has been brilliant at every turn. That said, right from the start with our first conversation with Gary Stephenson the service has been great. Gary did a great job getting us listed and talking us through everything. And a shout out to the rest of the team too. Tony gave us the help we needed when we needed it and Caitlin has been a pleasure to talk to. Thank you all. Great job!
Agent replied · 24 March 2026
Thank you so much for taking the time to leave such a detailed and heartwarming review! We are delighted to hear that you were happy with the service you received throughout the process of selling your house. It’s fantastic to know that Kerry Palmer was brilliant every step of the way and that Gary Stephenson made a great first impression by getting you listed and guiding you through the process. We’re also thrilled that Tony and Caitlin were able to assist you with the support and communication needed. Your kind words mean the world to our team, and it’s wonderful to hear that everyone played a part in making this a positive experience for you. Thank you for trusting us, we’re so pleased we could help you achieve a sale you’re happy with!
5/5
GoogleOur sale is underway. Impressed with the customer service so far. Efficient, professional and very nice.
Agent replied · 16 April 2026
Thanks Allison. We will keep you posted as the sale progresses.
5/5
GoogleThe team at Bishop Auckland and in particular, Martyn and Amanda, have been exceptional in their professionalism, but more importantly, their friendly and supportive manner throughout the whole process of selling my home. I cannot thank them enough and can highly recommend JWWood, Bishop Auckland.
Agent replied · 16 April 2026
Thank you for the recommendation and your very kind words about our Bishop Auckland team. It was a pleasure working with you and wish you the very best for the future.
5/5
GoogleVery good service ,very helpful
Agent replied · 16 April 2026
Thank you Rafik for the 5 star review!
5/5
GoogleBarbara Smith and the team at JW Wood in Bishop Auckland have been really helpful at every stage of our home buying journey. Deffo recommend 👍 …
Agent replied · 16 April 2026
Hi Peter, hope you are well. Thank you for taking the time to leave our Bishop team a five star review. Martyn, our Bishop manager will be pleased to read that Barbara and her colleagues provided you with the support you needed.
5/5
GoogleThe guys here were superb, updated us when the property we wanted came available again enabling us to proceed. Process was smooth all the way. Left us a nice little welcome pack for the new place when collecting the keys. Can't fault the guys. Thank you to everyone, from Sam & Vicky.
Agent replied · 16 April 2026
A lovely review thank you Sam and Vicky. We have no doubt our Bishop Auckland team will be delighted to read your kind words. We hope you years of happiness in your new home.
5/5
GoogleGreat service and very professional kept in the loop at all times. House was marketed within a few days and sold STC within the week. We have used JW Wood in the past and can highly recommend
Agent replied · 16 June 2024
Hi Steve, Thank you for your lovely review! Very kind indeed
5/5
GoogleWhole process of buying a house through JW Wood has so far been really smooth. I was mostly dealing with Sarah Graham who was incredibly responsive, easy to deal with, and really helpful throughout. Highly recommend working with them!
5/5
GoogleFault less experience from start to finish. Great service from all staff. Informed at every step. Would recommend and use again in the future.
Agent replied · 13 May 2026
Thank you so much for your fantastic review! We’re delighted to hear that you had a faultless experience and found our service helpful every step of the way. Your kind words mean a lot to our team, and we’re especially grateful for your recommendation.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
Want JW Wood to help?
Send JW Wood a message.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
