Trusted Agent profile
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★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,747 reviews on Google only. Show every review
5/5
GoogleAn excellent experience of purchasing our forever home guided by warm and friendly staff, especially Julie, who dealt with the whole process so professionally.
Thank you for your lovely review! We're so pleased to have helped you find your forever home, and we'll be sure to pass your kind words on to Julie. Wishing you all the best in your new home!
5/5
GoogleGreat experience with JW Woods. Julie was a massive help in getting us a viewing at short notice, which we ultimately put an offer in for.
Thank you for your kind words! We're so glad Julie could assist with the short-notice viewing and help you secure the property. Wishing you all the best moving forward!
5/5
GoogleExcellent help & Service
Many thanks for the 5 star review.
5/5
GoogleAn easy company to deal with. Excellent communication. Thank you.
Many thanks for the 5 star review.
5/5
GoogleExcellent service from Denise and very quick to respond back to me with answers to my questions. Very polite and professional
Hi Joanne, thanks for leaving us a 5 star review and Denise will be very pleased to read your comments.
5/5
GoogleExcellent service provided by Julie. I was kept informed and provided with all the necessary paperwork and sent timely updates. I could not have wished for a better service. JW Wood have been used successfully sold all our family homes over the many years.
Thank you so much for your kind words and continued trust in JW Wood over the years. We're thrilled to hear that Julie provided you with excellent service and kept you well-informed throughout the process. Your loyalty means so much to us, and we’re delighted to have been part of your family’s successful property sales.
5/5
GoogleAmazing experience, very friendly service from Denise and because of that I found my new home!
Thank you so much for your wonderful review! We’re thrilled to hear that Denise’s friendly service helped you find your new home. Knowing that you had an amazing experience means the world to us. We truly appreciate your kind words and wish … More
5/5
GoogleKind helpful staff. Great experience and advice along the way no matter of the questions.
Thanks Callum for the great review. Wishing you the best.
5/5
GoogleGreat local service and company
A short but sweet review, thank you!
5/5
GoogleExcellent service from Clare Richardson of Consett branch who helped us through the selling process.
A lovely review thank you. Clare will be delighted to read your feedback and the award of 5 stars.
5/5
GoogleThe consett Office staff were very helpful, especially Claire , Felt very at ease, making everything simple
Hi Linda, thank you for taking the time to leave Claire at our Consett office a wonderful review. We are delighted you were happy with the service you received.
5/5
GoogleRating only, no written review.
Thank you for leaving our Consett team a five star review.
4/5
GoogleJust dipping our toe back into the property market after many years. JW Wood have been great to deal with so far & Denise in the Consett office has been very helpful.
Thank you
5/5
GoogleVery helpful and prompt responses relating viewing bookings. Staff have been excellent and knowledgeable, when conducting a first time buyer through this process. Very grateful for their help and time.
Thank you so much for your kind words and positive feedback! We are thrilled to hear that our team was able to provide prompt responses and guide you effectively through the first-time buyer process.
5/5
GoogleI found it very easy dealing with staff at the Consett office of JW Wood. Denise, Julie and Clare I found to be very helpful, friendly and knowlegeable.
Thank you for taking the time to leave our Consett team a lovely review. Wishing you the best.
5/5
GoogleJw wood have been amazing from the start. Nothing is to much trouble. We are still in the process but we couldn't of asked for a better team. Julie has been the main person with Linda doing our viewings but everyone has been lovely.
It is great to hear that you are getting the support you need. If we can assist in any other way please let us know.
5/5
GooglePutting our house up for sale was easy and was conducted really quickly by Clare, Julie & Denise from the consett branch who handled everything efficiently and professionally with great communication from the start. Our sale was finalised after only a few weeks on the market so happy to have concluded relatively quickly.
Thank you for your continued business Andrew. Our aftersales team will support you through to completion.
5/5
GoogleMartyn has been amazing all the way through, their in house teams make it very easy and took a lot of the strain away. Everyone has been friendly but professional.
Thank you so much for your kind words! We're delighted to hear that Martyn and our in-house team made the process smooth and stress-free for you. Thank you for choosing us!
5/5
GoogleGreat company fast response to my enquiry,and where at the property doing the survey within a week. Got the report back the same day very detailed and informative. Would highly recommend this company.
Thanks for the kind words and 5* review, its much appreciated
5/5
GoogleExcellent service, Claire went out of her way to help get our survey done quicker. Would definitely recommend.
Many thanks for leaving a 5 star review. We shall certainly pass on to Claire who will be delighted with your comments.
5/5
GoogleClaire is very professional and nothing is too much trouble for her or the team in general. Reports delivered promptly and professionally. Can’t recommend them highly enough
We are delighted by your feedback and 5 star review.
5/5
GoogleThe service was second to none and I would definitely use JW Wood again and recommend you to anyone in need of your services.
Dear Nicola thank you for your recommendation and kind words.
5/5
GoogleClaire and the team have been a great help in arranging and doing my survey. Could not have asked for a better experience. They communicated consistently, keeping me in the loop the whole process and I even received the report back the same day as my survey. I could not recommend JW Wood more.
Thank you for your great review!
5/5
GoogleRating only, no written review.
Thank you for your 5* review Jeannette!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
