5/5
GoogleGreat support from Denise Peace and her colleagues in buying a new home, many thanks
Agent replied · 24 August 2024
Your 5 star review is appreciated Sarah. We look forward to supporting you through the remainder of the process
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)51 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ778 reviews · 577 on Google (4.9)41 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)25 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)23 in the last 90 days
Reviews on Google
Showing 2,747 reviews on Google only. Show every review
Google5/5
GoogleThe service was extremely professional, quick and friendly.I received very regular updates on each step of the process. I would recommend Woods highly.
Agent replied · 11 June 2024
Many thanks for the 5* review Gary, its much appreciated.
5/5
GoogleVery efficient and responsive to our specific needs. Juile was very supportive and clear with sale pathway.
Agent replied · 16 September 2026
We’re so pleased to hear that Julie’s efficiency and clear guidance made a difference during your sale. Your feedback means a lot to us, and we’re glad we could meet your specific needs. Thank you for sharing your experience!
5/5
GoogleJW Wood Consett provided an excellent service. Denise Peace Property Consultant and her team were first class, a pleasure to deal with at all times. L Scott
Agent replied · 13 May 2026
A lovely review thank you and Denise will be delighted to read your positive feedback.
5/5
GoogleAs a first time buyer I have had a great experience with jww! Denise was very helpful and always kept me up to date in a timely manner which made the process as stress free as possible.
Agent replied · 13 May 2026
Thank you so much for your kind words! We're thrilled to hear that Denise made your first-time buying experience smooth and stress-free. Wishing you all the best in your new home!
5/5
GoogleDenise from the consett office who l met was very helpful, polite and made the whole process very easy.
Agent replied · 13 May 2026
Thank you for your lovely feedback! We're so glad Denise was able to make the process easy and enjoyable for you. We'll be sure to pass on your kind words.
5/5
GoogleExcellent service, extremely efficient and friendly staff team.
Agent replied · 13 May 2026
A huge thanks from our Consett team for the 5 star review!
5/5
GoogleRating only, no written review.
Agent replied · 13 May 2026
Many thanks for leaving our Consett team a 5 star review.
5/5
GoogleEveryone was so helpful and supportive through a stressful time. Thank you all
Agent replied · 13 May 2026
Thank you for your kind words! We’re so glad we could support you through a stressful time. Wishing you all the best.
5/5
GoogleRating only, no written review.
Agent replied · 13 May 2026
Thank you so much for the 5-star review! We’re delighted by your support and are always here to help whenever you need us.
5/5
GoogleWould like to thank Denise and Caitlin for their contributions in processing the property sale. Prompt service and great communication throughout made for a stress free experience. Would highly recommend.
Agent replied · 13 May 2026
Thank you for your kind words! We’re delighted to hear that Denise and Caitlin’s efforts made your property sale smooth and stress-free.
5/5
GoogleVery helpful
Agent replied · 13 May 2026
Thanks for the 5 star review! If we can help again please let us know.
5/5
GoogleJW Woods have been very friendly, proactive, and professional with their handling of the purchase and sales of homes for my wife and I, and my parents. Many thanks to Julie and Denise in sales, and Caitlin in aftersales.
Agent replied · 13 May 2026
Thank you so much for your kind words and wonderful review! We’re thrilled to hear that you, your wife, and your parents had such a positive experience with us. Julie, Denise, and Caitlin will be delighted to know their efforts made such a difference.
5/5
GoogleWe can’t thank the team at JW Wood Estate Agents in Durham enough, especially Ann and Nikki, who have been absolutely fantastic throughout our buying process. We were dealing with a particularly difficult property purchase, and their …
Agent replied · 31 May 2026
Thank you for your incredible feedback! We’re delighted to hear how Ann and Nikky's professionalism, patience, and determination made a difference during your property purchase. Your kind words mean so much to the team, and we truly appreciate your recommendation. If you need any further assistance, we’re always here to help!
5/5
GoogleExcellent service at JW Wood Durham. Geoff came to the house and gave great advice, honest opinion and up-to-date information on current selling market conditions. This is the third time I've used JWW and I wouldn't go anywhere else. The …
Agent replied · 31 May 2026
Thank you for such a glowing review! We’re delighted to hear Geoff’s advice and Julie’s efficiency made a positive difference in your experience. Selling within the first week is fantastic! We truly appreciate your trust in us and your recommendation.
5/5
GoogleThe survey was done promptly . The survey report was also delivered very quickly and efficiently. We were pleased with the outcome and detail contained in the report , which allowed us to make informed decisions about our purchase. Thank you.
Agent replied · 7 May 2026
Thank you for your lovely feedback! We're so pleased to hear that our prompt and detailed survey service made a positive impact on your purchase decisions. Best wishes moving forward!
5/5
Googlevery professional service all round
Agent replied · 27 July 2025
Thank you for your kind words!
5/5
GoogleI wouldn't hesitate to recommend JM Mason Chartered Surveyors. They have delivered prompt and efficient service, along with friendly and professional communication. The survey report was thorough and timely, helping us make informed decisions about the property purchase. Thank you Jonathan and Claire.
Agent replied · 24 June 2025
Thank you for your fantastic feedback! We’re so pleased to hear that Jonathan and Claire provided prompt, professional service and a thorough report to assist with your property purchase. Wishing you all the best!
5/5
GoogleOur house sale was exceptionally well handled and extremely quickly.We would recommend JWWood to any future house sellers and buyers especially Barbara who was quite brilliant and very professional.
Agent replied · 27 July 2025
Thank you so much for your kind words! We’re delighted to hear that your house sale was handled so smoothly and quickly. Your recommendation means a lot to us, and we’ll be sure to pass on your lovely feedback to Barbara.
5/5
GoogleChris Clarkson and Sarah Graham and their colleagues at the Durham Office are incredibly friendly and super professional. The buying journey is just so efficient, smooth and informed. Everything that comes from an esteemed and reputable …
Agent replied · 31 May 2026
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that Chris Clarkson, Sarah Graham, and our Durham Office team provided you with such a friendly, professional, and smooth buying experience.
5/5
GoogleGood agency, great experience both with Jonathan who evaluated my current property and Julie who dealt with the house I'm buying.
Agent replied · 31 May 2026
Thank you so much for your kind words and positive review! We’re delighted to hear that you had a great experience with Jonathan and Julie.
5/5
GoogleOur experience with JW Woods was very good, Ann the Senior Property Consultant was very efficient with her communication in regards to our house sale
Agent replied · 31 May 2026
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Ann, our Senior Property Consultant, was able to provide efficient communication and support throughout your house sale.
5/5
GoogleThe team at JW Wood made marketing my property a smooth stress free experience especially David and Nicki....Outstanding Service ! Thank you so much I will be back !
Agent replied · 31 May 2026
Thank you for your lovely review and for sharing your experience with us! We’re delighted to hear that David and Nicki helped make marketing your property smooth and stress-free. They’re both fantastic members of our team, and it’s wonderful to see their outstanding service recognised.
5/5
GoogleExcellent experience purchasing good communication ,regular updates and friendly approachable staff. I would highly recommend
Agent replied · 31 May 2026
Thank you so much for your kind review! We’re delighted to hear that you had such a positive experience purchasing with us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
Want JW Wood to help?
Send JW Wood a message.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
