Trusted Agent profile
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★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,747 reviews on Google only. Show every review
5/5
GoogleWe can’t thank Paige and Fiona enough for helping us with our new home, everything has been stress free & never too much for them! Moving house is stressful enough but they’ve made it a breeze! Literally the best people to work with!!
Thank you for your wonderful feedback, we’re so pleased Paige and Fiona made your home-buying experience smooth and stress-free!
5/5
GoogleAlways helpful and responsive. Really good.
Thank you for your great review!
5/5
GoogleRating only, no written review.
Thank you for your 5 Star review Martha
5/5
GoogleRating only, no written review.
Thank you for your 5 Star Review David
5/5
GoogleVery helpful amd friendly staff. Know what they are doing.
Thank you Marianne. Our team are looking forward to handing over the keys to your new home very soon Clare Richardson Branch Manager
5/5
GoogleAll the staff were so friendly, always kept me in the loop with everything, with offers etc, and sold house within a month....result! 🙂 …
Thank you for your 5 Star review Gaynor. Team Consett appreciate your kind words
5/5
GoogleSmooth, coordinated and friendly service. Excellent communication with us as sellers
Thank you very much for your 5 Star review Allison. Team Consett appreciate your kind words
5/5
GoogleExcellent service, friendly staff who are happy to help , always keeping you updated on progress of sale and changes , very happy with the service we received.
Team Consett appreciate 5 star review and your kind words. We will continue to assist further during the conveyancing process
5/5
GoogleExcellent service! So efficient, we were kept informed and the staff were so friendly and helpful! Would definitely recommend.
We are so happy to have received a 5 star review from you Emma. Team Consett will continue to provide an excellent service for you 😊 …
5/5
GoogleGreat service! Denise was really helpful and guided me through the process as a first time buyer
Thank you for your 5 star review Krista. Denise looks forward to helping through your sale to completion
5/5
GoogleLovely Team dealing with my purchase of a property, Julie in particular, very helpful making the experience a lot easier at a stressful time. Many thanks to you all 😊 …
Dear Corinna, thank you for sharing your experience.
5/5
GoogleExcellent service at all times, they have accommodated us, looking at a lot of properties, until we found the right one, always friendly and helpful, on the many number of visits we have arranged. We would highly recommend JW WOOD
Team Consett appreciate your 5 Star review and kind word James. We look forward to helping you through the conveyancing process
5/5
GoogleExcellent service from Denise +co. Good communication and always happy to help with any queries as a first time buyer.
Denise and Team Consett appreciate your 5 Star Review Nathan. We will continue to assist you in the purchase of your first home
5/5
GoogleI am in the first month of home selling and buying with J W Wood, Consett and have, so far, found Denise the Property Consultant and Tracy the valuer very helpful. They have kept me informed of each step of the process and are friendly, and considerate whilst being totally professional. I feel confident that I am in good hands.
Thank you so much for your Super 5 star review. The team are delighted with your comments and look forward to helping you further through the process
5/5
GoogleI have found all staff at JWW Consett to be professional, friendly and very approachable. They have succeeded in keeping me up to date with progress and answered all questions managing my expectations. I can state with confidence I would recommend this firm for selling, from dealing with Tracy for valuation, Denise and two Julie’s everyone has been very efficient and helpful, couldn’t have been better informed throughout the selling process.
Thank you for your fabulous 5 Star review Wendy. The JW Wood team will continue to assist and support during the sales process 😊 …
5/5
GoogleI have found JW Wood and their staff to be an extremely efficient company to deal with. In particular Denise Peace, property manager, acted extremely fast and professionally on our behalf. Fingers crossed we had a successful sale in a matter of a few days.
Denise appreciates your 5 star review Julie. We look forward to taking you through to completion on your sale
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a 5 star review.
5/5
GoogleReally lovely and friendly very helpful staff thank you all so much 😊 …
Thank you for your great review!
5/5
GooglePretty ace all round! Pleasant, helpful and easy to deal with.
Thank you for your great review!
5/5
GoogleExcellent service from start to finish. Lovely staff and a quick sale agreed. Highly recommended.
Thank you for your super 5 Star review Vick. The team appreciate your comments
5/5
GoogleAmazing team, made to process of buying my house so easy. Thanks so much
Thank you for your amazing 5 star review. Team Consett appreciate it 😊 …
5/5
GoogleI would like to thank JW Wood for selling our property so quickly and efficiently, particularly Denise Peace, she was really helpful throughout the whole process (thanks Denise)
Thank you for leaving a 5 star review Sarah. Denise and the team are delighted to have sold your property so quickly. We will monitor the progress and keep you updated.
5/5
GoogleDenise Peace has been brilliant with the handling of our property purchase. I would highly recommend their services and would work with this company again in future. Pam’s Investment Properties Limited has expanded its portfolio thanks to JW Wood
Congratulations on your purchase Pamela and many thanks for your 5 star review. Denise will continue to support through the conveyancing
5/5
GoogleFriendly helpful estate agents! Responsive to emails
Many thanks for the review and we are pleased that our team kept you updated at all stages of the transaction.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
