5/5
GoogleRating only, no written review.
Agent replied · 13 May 2026
Thanks Andrew for leaving our Consett team a 5 star review. Let us know if we an assist again in the future.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL904 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL884 reviews · 666 on Google (4.8)51 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ778 reviews · 577 on Google (4.9)41 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA532 reviews · 330 on Google (4.9)25 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH514 reviews · 310 on Google (4.8)27 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ479 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)23 in the last 90 days
Reviews on Google
Showing 2,747 reviews on Google only. Show every review
Google5/5
GoogleGreat communication, constant updates and comfort in each steps. Feel valued and appreciated, we were served by Julie, located in Consett. We love the home and process has been so far, straight forward and quick. Thank you JW Wood
Agent replied · 13 May 2026
Thank you for your kind words! We're thrilled to hear you felt valued and appreciated throughout the process, Julie and the Consett team will be delighted to know they made your experience smooth and enjoyable.
4/5
GoogleClaire commination with me was very professional and supportive. I was able to reach when need be
Agent replied · 13 May 2026
Thank you for your feedback! We're delighted to hear that Claire's professional and supportive communication made it easy for you to stay connected when needed.
5/5
GoogleVery helpful and always available to answer any questions you may have.
Agent replied · 13 May 2026
Many thanks for taking the time to leave us a review. Wishing you the best.
5/5
GoogleExtremely pleased with the professional, friendly team at JW Wood, Consett. Very helpful indeed.
Agent replied · 13 May 2026
A lovely review thank you. Wish you the best.
5/5
GoogleI'm very happy with the way our sale/buying of our house went, it all happened so quickly. All the staff at Woods, especially Denise, were very professional but more importantly very friendly and understanding.
Agent replied · 13 May 2026
A great review thank you. We're always here if you need us for anything else.
5/5
GoogleExcellent service and exceptional team work. Special praise to Denise who has always been outstanding with clear and concise communication.
Agent replied · 13 May 2026
Denise will be delighted to read your feedback and we're sure the Consett team as a whole will be looking forward to working with you again.
5/5
GoogleThat's my 2nd house that JW Wood have secured the sale with the property been on the market less than 6 weeks. Massive thank you to the staff at the Consett branch who kept me updated with the sale progress. You did a great job ladies.
Agent replied · 13 May 2026
Thank you for your wonderful review! We're so pleased to hear you found our team professional and efficient throughout the process. It’s fantastic that we could secure a buyer for your property so quickly, and we’re excited to be helping you with the sale of another home.
5/5
GoogleI would just like to note how helpful the staff at the Durham branch have been this week, in particular Nicky Hall, who is one of their Property Consultants. …
Agent replied · 31 May 2026
We’re incredibly grateful for your detailed and thoughtful feedback! It’s wonderful to hear how Nicky and Sarah went above and beyond to assist you during what sounds like a busy and urgent time.
5/5
GoogleGreat experience, really thorough inspection with some great advice, delivered the report to us quickly after the inspection was carried out. Claire handled our enquiry super professionally and without complications. 👏 Great work from the team. …
Agent replied · 8 September 2025
Hi Rebecca. Thank you very much for leaving us a 5 star review. We look forward to working with you again in the future.
5/5
GoogleExcellent communication from JW Wood sales team. Julie kept me informed and updated with viewings, feedback and offers when selling my house. I found the whole team to be courteous, friendly, helpful and understanding. Great experience, …
Agent replied · 31 May 2026
Thanks for a lovely review, our Durham team were delighted to read your kind words.
5/5
GoogleLauren was very professional.
Agent replied · 31 May 2026
Thanks for awarding 5 starts to Lauren, she will be made up.
5/5
GoogleJwWoods sales team have been very helpful with our house sale. They work well as a team and Julie was very friendly and kept us up to date with all communications.
Agent replied · 31 May 2026
Thank you for your kind words! We're thrilled to hear you had a great experience with our team, and Julie will be delighted to know her efforts made a difference.
5/5
GoogleMe and my partner are renting our first house together and I can not thank Ellie bass enough she helping us through everything as first timers getting a rented house we were nervous but she been a start every step off the way she quick as well !! We just can’t wait to get they keys live in this amazing home thank you Ellie 🥰 …
Agent replied · 31 May 2026
Thank you so much for your lovely review! We're thrilled to hear that Ellie made your first renting experience smooth and stress-free. Wishing you and your partner all the best in your amazing new home!
5/5
GoogleWould highly recommend JW Wood. We bought our home recently through them and Julie was amazing through the whole process. Julie kept us fully informed of everything that was happening and answered any questions that we had. This made the process so much easier and enjoyable. Thank you again so much!
Agent replied · 31 May 2026
Thank you for your wonderful review! We’re so pleased to hear that Julie made your home-buying experience smooth and enjoyable. We’ll be sure to pass on your kind words to her. Wishing you happiness in your new home!
5/5
GoogleThey are very swift and kind.
Agent replied · 31 May 2026
Thank you :)
5/5
GoogleVery efficient and responsive to our specific needs. Juile was very supportive and clear with sale pathway.
Agent replied · 31 May 2026
We’re so pleased to hear that Julie’s efficiency and clear guidance made a difference during your sale. Your feedback means a lot to us, and we’re glad we could meet your specific needs. Thank you for sharing your experience!
5/5
Googlegreat estate agents,have all the confidence and trust on them, they made me felt relaxed when dealing with them, like dealing with friend! Couldn't be more grateful, thank you! Especially Sarah and Julia!
Agent replied · 31 May 2026
Thank you so much for your kind words! We're thrilled to hear you felt relaxed and confident working with us, it means the world. Sarah and Julia will be over the moon to know they made such a positive impact. We're grateful for your trust and look forward to helping you again in the future! 😊 …
5/5
GoogleJulie was so lovely and helpful. They always replayed promptly and helped move the process along quickly and efficiently.
Agent replied · 31 May 2026
Thank you for your kind words! We're so glad Julie could make the process smooth and efficient for you. Prompt communication and support are what we strive for, and it’s wonderful to hear it made a difference.
5/5
GoogleAnn was brilliant - always returned my call promptly, always kept me informed, and always very nice and pleasant to speak to. Great service, thank you Ann.
Agent replied · 31 May 2026
Thank you so much for your kind words! We're thrilled to hear that Ann provided such excellent service and kept you well-informed throughout.
5/5
GoogleThank you Ellie Bass you always keep me up to date whenever a visit is needed at my property
Agent replied · 31 May 2026
Thanks for the review. We are delighted that Ellie is continuing to assist you with your property.
5/5
GoogleThe process of buying a property is a daunting one, and I felt comforted by JW Woods' high professional standards and their good reputation. With Julie Prendergast in charge of my purchase, I somehow felt 'in safe hands'. Though we didn't …
Agent replied · 31 May 2026
Thank you so much for your thoughtful review! We're delighted to hear that Julie provided such excellent support and made the process of buying your property feel less daunting. Knowing you felt 'in safe hands' and valued the trust and … More
5/5
GoogleI have used this company recently to sell my mother's house following her death in February 2025. They were a familiar name as my wife and I had used them during the purchase and sale of properties in the early years of our marriage back in …
Agent replied · 31 May 2026
Thank you for sharing such a heartfelt review. We're truly honored to have supported you during this significant and emotional time, and we'll be sure to pass your kind words on to Jonathan, Nicky, and the entire team.
5/5
GoogleWe recently started the rental process with Paige for our next home and it’s been such a smooth process, and all we’ve had to worry about is packing our old home up!
Agent replied · 24 March 2026
Thank you for your lovely feedback, we’re delighted Paige has made the rental process so smooth, letting you focus on packing up your old home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
Want JW Wood to help?
Send JW Wood a message.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
