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★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,747 reviews on Google only. Show every review
1/5
GoogleCommunication was terrible, put an application in on a flat in Chester le street, yes was up against other people but didn’t even get told if we were accepted or not… went back onto the flat and it said let agreed!! This is disgusting and …
Thank you for sharing your feedback. We’re sorry to hear about your disappointment with the application process and understand how frustrating this must have been for you. … More
1/5
GoogleHad a viewing for a property near Durham, told them I am coming from Leeds. The evening before got a message from the agency to remind me of the viewing. Got there on time , the owner said they do not do any more viewings since they …
Thank you for sharing your experience. First and foremost, we want to sincerely apologise for the inconvenience and frustration caused during your recent property viewing. We completely understand how disappointing it must have been, … More
5/5
GoogleJulie Prendergast was amazing in the Durham Office. After a terrible experience with another sale falling through at the last minute with a different durham based estate agent, Julie understood my worries going into another sale. She kept …
Hi Abby, thank you for your kind words and for sharing your positive experience.
5/5
GoogleRecently, tenancy issues have been resolved swiftly and with ease, much of this can be attributed to Lauren in the Durham Lettings Team, who has been very attentive and personable when helping our house with renovations - especially grateful for being kept in the loop.
A personal thank you from Lauren for a great review and the 5 stars.
5/5
GoogleReview 1 5 stars to JW Wood Estate Agents. Second dealing with them this year and can only wish to have more of them in the future. Top professionals - Gill, Helen, …
A double review in one! Many thanks for taking the time to write about your experience with our Durham team.
5/5
GoogleThank you Julie Prendergast for your assistance in our recent purchase of a property. You professionally kept us informed in every stage of the negotiations.
Love the review, thank you very much! Julie
5/5
GoogleWe had our house on the market with another agent for six months and were left disappointed and frustrated with the service. Within two weeks of being with JW Wood we had secured three offers one of which is now progressing. Julie, Ann and …
What a fabulous review, thank you! We are grateful for the opportunity to work with you and are confident we will get your sale completed just as soon as possible.
5/5
GoogleAnn was excellent and very fast. Would recommend
Thanks Jonny. Speak soon.
5/5
GoogleExcellent service from Ann Stobart and Geoff Graham.Nothing was too much trouble for them and I have been kept fully informed throughout the process.The best agents I have ever used.
A lovely review and thank you for the 5 stars!
5/5
GoogleI recently instructed JW Wood to sell my house in Durham. From initial contact through to very quickly reaching the sale agreed stage, everything has been handled in a very professional, supportive & friendly manner by Julie and her team. …
What a comprehensive review! A huge thanks for taking the time to leave such positive feedback.
5/5
GoogleI am in the process of purchasing a buy to let property in Durham and Ann Stobbart was my main point of call at J W Wood Estate Agents. Ann was great to deal with, friendly, helpful and efficient. She was extremely reliable and followed …
Hi Nicholas, many thanks for leaving a great and detailed review. We appreciate the recommendation and wish you the best for the future.
5/5
GoogleI dealt with Julie from Woods and she was extremely helpful and made the process so easy for me as a first time buyer.
Thanks for the review and we are pleased that Julie was able to assist.
4/5
GoogleI had a fantastic experience consulting with both Julie and Ann as property consultants from the very start. Their communication and responsiveness were excellent, keeping me informed at every stage of the process and ensuring everything went smoothly. Their expertise and patience were truly appreciated. Thank you for all your help!
Hi Charlotte. Thanks for leaving a review for both Julie and Ann at our Durham office. We are delighted you were happy with the service you received.
1/5
GoogleThink twice if you're a landlord If you're thinking of letting JW Wood manage your property think twice. They charge high fees, communication is dreadful if something goes wrong and they charge …
Thank you for sharing your feedback. We appreciate the opportunity to hear from you and understand your concerns. Our goal is to provide a high standard of service and ensure a positive experience for all our clients, so we’re sorry to hear … More
5/5
GoogleAnn was fantastic always easy to reach, friendly and helpful.
Hi Laura. Thank you for leaving a review for Ann at our Durham office. We will continue to update you as we progress with your purchase. If we can help in any way please let us know.
4/5
GoogleJW Wood's have managed my properties for over 20 years. This is the first time Wood's have sold a property for me and there was no marketing required as the tenants were the buyers. Overall the process was smooth. However I live overseas …
Thank you so much for your loyalty over the past 20 years and for taking the time to share your experience. We’re truly grateful for your trust in JW Wood to manage your properties and now assist with your property sale. … More
4/5
GoogleThis has been a very sunny smooth process. Good service.
Good morning James. Thanks for taking the time to leave us a review. We hope to work with you again in the future.
5/5
GoogleStaff have been very supportive and speedy in their handling of the the viewing and offering process.
Thanks Jordan for leaving us a 5 star review
5/5
GoogleSelling our house. Excellent service, JWW Wood arranged an impressive number of viewings and helped us to find a buyer for our home. Julie Prendergast and her team were always available to answer our questions and to keep us informed on progress.
Many thanks for the great review. Best wishes for the figure.
5/5
Googlefrom start to finish they have been spot on thanks to jwwoods
Thank you Mr Cossey for taking the time to leave us a 5 star review.
5/5
GoogleI have no hesitation in recommending the services of JW Wood Estate Agents of Durham.to handle the sale of my property. The Sales Manager Jonathan Wheeler, professionally dealt with the initial …
Ann and Jonathan were both equally pleased to read your review and pass on their gratitude for a 5 star rating.
5/5
GoogleRating only, no written review.
Thank you for the 5 star review :)
5/5
GoogleI am absolutely thrilled to be working with Ann and her brilliant team in the purchase of a property for a family member. The experience we've had so far is way beyond our expectation. We have been kept up to date with the process and always receive a swift response to any queries. We feel safe and in good hands. Thank you Ann.
Thank you so much for your wonderful feedback and kind words. We’re absolutely delighted to hear that your experience working with Ann and her team has exceeded your expectations. … More
5/5
GoogleExcellent communication and service throughout from Sarah and Jonathan. Thank you both.
Thank you for a great review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
