★★★★★ 5/5
GoogleI've had a fantastic experience letting my properties with Paige and the JW Wood team at the Darlington branch over the past years and have nothing but the highest praise for them.
Any issues I've had, have been handled promptly and efficiently alongside wonderful customer service. They even found me a great builder when one of my rentals needed a renovation.
Paige, Gill, Fiona and the team have been an absolute pleasure to work with and I'll certainly be letting more properties with JW Wood in future! A***
Andre · 1 October 2025 · JW Wood Darlington
Agent replied · 24 March 2026
Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that Paige, Gill, Fiona, and the Darlington team have provided excellent service and support, making property management seamless for you.
★★★★★ 5/5
GoogleFrom my first phone call with JW Wood, all of the staff were extremely helpful and made the process of viewing and putting in an offer painless. Chloe and Vicky in the office were wonderful to deal with, and Chris made viewings of the property informative and helpful. Cannot recommend this estate agent enough - super professional and friendly.
Nicki · 1 October 2025 · JW Wood Darlington
Agent replied · 18 May 2025
Thank you so much for your wonderful review! We’re thrilled to hear that our team was able to make your experience a smooth and positive one. Chloe, Vicky, and Chris will be so pleased to know their efforts were appreciated, and it’s fantastic to see their dedication recognised.
★★★★★ 5/5
GoogleProperty surveyed by Adrian and indicated that it was a desirable property and identified a target price. Returned quickly too obtain detail, take photo’s for sale preparation.
Only negative observation is that it took two weeks to prepare presentation for marketing.
On the positive side, the property detail, photographs and description were superb, extremely professional.
This attracted very quick response from prospective buyers resulting in the first people through the door putting in an excellent purchase price.
The three consultants, Jill, Vickie and Chloe, provided updates and communication and able to answer all my queries.
JW Wood certainly delivered on their promises.
JC · 1 October 2025 · JW Wood Darlington
Agent replied · 24 March 2026
Thank you so much for your kind words! We're delighted to hear you were pleased with the property details and the quick results. We appreciate your feedback regarding the presentation turnaround time, and we're always working to improve our efficiency. We're thrilled JW Wood delivered on our promises!
★★★★★ 5/5
GoogleJW Wood had a property advertised which interested me.I was shown around the property by a lovely lady called Julie.Not only did she have all details of the property. She also had knowledge of the area it was in. I then dealt with Kerry regarding my offer's of purchase. She kept me informed throughout the negotiations of purchase. Later calling to inform me I was successful. First class service from my first contact and is still on going throughout my purchase. Thank you ladies. Thank you JW Wood.
Nige · 1 October 2025 · JW Wood Darlington
Agent replied · 15 June 2024
We will make sure Julie our Accompanied Viewer sees your kind words, Mr Massey. She is indeed a real asset to our team, as is Kerry. Thank you for the 5 star review.
★★★★★ 5/5
GoogleI simply can't fault the sales team at J W Wood. From the initial valuation visit though managing the publicity and viewings to negotiating the offer we eventually accepted they have been incredibly professional, very friendly and extremely …
Krysia · 26 September 2025 · JW Wood Durham (Lettings)
Agent replied · 11 May 2026
Thank you for your wonderful review! We’re thrilled our team’s professionalism, friendliness, and hard work made a difference in selling your property. It’s been a pleasure supporting you through this journey, and while we’re excited for … More
★★★★★ 5/5
GoogleExcellent service from the word go. Jonathan was such a great help when he came to value our property and gave us some great advice, he went above and beyond helping us with a property we were looking to buy. We were then handed over to …
Melanie · 26 September 2025 · JW Wood Durham (Lettings)
Agent replied · 11 May 2026
Thank you for your glowing review! We're thrilled to hear Jonathan, Julie, and the team made your experience seamless and successful, congratulations on the quick sale.
★★★★★ 5/5
GoogleExcellent service from Joshua Roston at DKH, he was extremely helpful, polite and professional. I thoroughly recommend him and DKH.
Gary · 24 September 2025 · JW Wood Darlington
★★★★★ 5/5
GoogleDKH have been professional throughout the process. Hannah in particular has been extremely efficient and helpful and has always been willing to extended support to us.
Karna · 24 September 2025 · JW Wood Darlington
Agent replied · 24 August 2026
Thank you Karna, we were all delighted to help you find your new home in Croxley!
★★★★★ 5/5
GoogleVicky Milligan at JW Wood was super helpful in the sale of our late Aunts bungalow. She took care of the stressful stuff for us. Many thanks
Stephen · 23 September 2025 · JW Wood Chester Le Street
Agent replied · 24 March 2026
Thank you for your kind words! We're thrilled Vicky could make the process smoother for you during such a challenging time.
★★★★★ 5/5
GoogleI would highly recommend jwwood estate agent. The staff were amazing and couldn't help enough. All lovely and work very hard.
Nothing was to much trouble. I'd recommend them to anyone.
Gemma · 23 September 2025 · JW Wood Chester Le Street
Agent replied · 24 March 2026
Thank you so much for your glowing recommendation! We're thrilled to hear our team went above and beyond to make your experience seamless, your kind words mean the world to us!
★★★★★ 5/5
GoogleExcellent service from JW Woods, especially Vicky who helped us along the way and keep us informed with the information we needed to know, Brilliant and Thank You.
Ian · 23 September 2025 · JW Wood Chester Le Street
Agent replied · 24 March 2026
Thank you for your excellent review! We're delighted to hear that Vicky and the JW Woods team provided brilliant service and kept you well-informed throughout the process.
★★★★★ 5/5
GoogleGreat service, was always on hand to assist with our house move. Answered all questions and they were able to chase up any queries we had. Big thanks to Dawn, Amanda and Barbara Thanks again for everything
Michael · 23 September 2025 · JW Wood Bishops Auckland
Agent replied · 12 November 2025
Thank you for your kind words! We're so glad Dawn, Amanda, and Barbara could assist you every step of the way, wishing you all the best in your new home!
★★★★★ 5/5
GoogleExcellent Service from Julie out of the Durham office. As a first time buyer I found her very open, honest and helpful throughout the whole process. She always kept me in the loop. Would recommend.
Kate · 19 September 2025 · JW Wood Durham
Agent replied · 23 September 2025
Many thanks for the lovely and detailed review for Julie. She will be delighted to read your comments.
★★★★★ 1/5
GoogleAvoid. Highly unprofessional, unreliable, and a total scam. Sarah Fitton is exactly as others have reviewed her, dishonest and a scam. She takes your money for her property management services, and she doesn’t deliver at all, on the contrary, she creates and leaves you with problems that she never solves. And then flips blame on you. I’ve lost so much money thanks to her and my house has irreparable damages. This agency is not to be trusted. Not as a tenant. Nor as a landlord.
Blanca · 18 September 2025 · JW Wood Durham
Agent replied · 18 July 2026
Hi Blanca
It was a pleasure to manage your property for over 7 years. I was very proud of finding you excellent tenants giving you the rent you wanted every month and had no void periods. You recently moved back in and have for the first time raised that you are not happy with me which is disappointing but I clearly respect your views.
Your tenants left the property in excellent condition, they fully painted the inside of your house 2 years ago at no cost to yourself and paid for an end of tenancy clean for you to move back into which they didn't need to do.
I sent you a 600 page report at the end of the tenancy which flagged a few areas for the tenants to rectify but it was very minor. All the areas you flagged as being damage were in my opinion wear and tear over the 7 years. I visited you twice in your property to go through all of these areas to ensure we both fully understood each others views. 4 Trades people that we sent to your property all agreed that all of the areas you raised were wear and tear and would be expected over the time you have had your property rented out. We acted on your instruction to propose a deduction from the tenants deposit for all of the areas that you perceived as damage. As I mentioned to you on numerous occasions they have the right to challenge this and ultimately the DPS will make an impartial decision. This will ultimately determine whether any money is taken from the deposit and returned to you so you will not be out of pocket if they decide this is the right outcome. This is not us blaming you it is the process that all Landlords and Tenants follow to achieve a fair outcome for all and is most importantly decided upon by the DPS not us. I advised you yesterday that your case was being looked into pending a decision so it is disappointing that you feel the need to write it in this way as a scam but clearly respect your views.
All of the 4 Tradespeople reached out to you some time ago to see if you wanted to pay for any of the work that you deemed as damage, you haven't instructed any of the work so not really sure what costs you are saying you have incurred but please keep the receipts if you have appointed your own tradespeople as you will need these if the DPS wish to see proof you have had the work done.
Since you first reported that you weren't happy with our last checkout report, I have communicated with you over 60 times in a month to try and explain the position. You later filed a complaint which we responded to within 48 hours with a detailed 4 page written response on all of the points raised. We sent this to you on 27th August, we also advised you that if you are still not happy with our response you can take your points to the Property Ombudsman who would impartially listen and investigate your concerns, as you are aware as things stand today you have neither responded to our letter nor followed up on our suggestion to contact the Ombudsman which [after reading your review] is really confusing but again, your decision.
I thank you for giving me the opportunity to manage your property and wish you many happy years living there!
★★★★★ 5/5
GoogleSarah had been great for us. We bought our dream house in Cambridge and Sarah have been so patient and helpful. 😃 …
Mango · 18 September 2025 · JW Wood Durham
Agent replied · 18 July 2026
Hi Mango
Its always so nice to be part of an experience where customers view, purchase and finally move into their dream home!! I've loved every minute of helping you through this experience and wish you many happy years in Cambridge :)
Sarah
★★★★★ 5/5
GoogleWe recently sold our property with JW Wood. The experience was as smooth as a house sale can ever be. The team had great communication throughout (including when people were on leave). We felt well supported in all aspects of the process. Having to conduct the sale remotely from the other end of the country is was great to know the team had our back. Chloe and Caitlin in particular were both outstanding!
Julien · 17 September 2025 · JW Wood Chester Le Street
Agent replied · 8 May 2026
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that the process went smoothly and that our team, especially Chloe and Caitlin, provided the support and communication you needed.
★★★★★ 5/5
GoogleI found dealing with JW Woods in my purchase and later sale an easy and straightforward process. They are friendly and efficient. I appreciated the regular updates on the local property market too. A big thank you to Vicky Milligan at the Stanley office who guided me through both transactions, keeping me informed and updated. All staff I encountered at JW Woods were great. Thank you to you all.
Joanne · 17 September 2025 · JW Wood Chester Le Street
Agent replied · 8 May 2026
Thank you for your wonderful review! We're delighted to hear that Vicky and the team made both your purchase and sale smooth and straightforward. Your kind words mean so much to us, and we’re thrilled you found our updates helpful. Wishing you all the best.
★★★★★ 5/5
GoogleIncredibly polite, courteous and honest team of staff. All matters dealt with efficiently and promptly. Definitely had our best interests at heart and dealt with us on a personal level. Vicky Mulligan and the team, thankyou very much for all your hard work and quick responses.
You have all contributed to our journey with JW WOOD.
Would definitely recommend them.
Merle · 17 September 2025 · JW Wood Chester Le Street
Agent replied · 27 July 2025
Thank you so much for your wonderful review! We're thrilled to hear that Vicky and the team were able to assist you efficiently and with a personal touch. Your kind words mean a lot to us, and we're so grateful for your recommendation. It was an absolute pleasure supporting you on your journey with JW Wood.
★★★★★ 5/5
GoogleI couldn't have asked for a better service. Julie, at JW Woods has been amazing during the process of selling my house. She had exceptional market knowledge, communicated with me regularly, was very efficient and supportive and showed …
Linda · 16 September 2025 · JW Wood Durham (Lettings)
Agent replied · 16 September 2026
What a fantastic review, thank you! Julie will be thrilled to receive your high praise and we are grateful for the 5 stars awarded. Wishing you the best.
★★★★★ 5/5
GoogleI’m still waiting to fully close the deal with my new house, including exchanging contracts etc.
But I just wanted to say that Nicky has been amazing throughout the initial …
Scott · 16 September 2025 · JW Wood Durham (Lettings)
Agent replied · 31 May 2026
Thank you for your kind words! We're thrilled to hear Nicky made the process smooth for you. Best of luck with the final steps, our after-sales team is excited to assist you!
★★★★★ 5/5
GoogleAs someone new to the area, and having just relocated back to the UK, I have been so impressed with JWW and Ann Stobbart in particular. She listened to what I was looking for and made sure I was only offered viewings that were appropriate …
Eric · 16 September 2025 · JW Wood Durham (Lettings)
Agent replied · 11 May 2026
Thank you for sharing your experience, it's fantastic to hear that Ann went above and beyond to find the perfect property for your needs!
★★★★★ 1/5
GoogleCommunication was terrible, put an application in on a flat in Chester le street, yes was up against other people but didn’t even get told if we were accepted or not… went back onto the flat and it said let agreed!! This is disgusting and …
Adam · 16 September 2025 · JW Wood Durham (Lettings)
Agent replied · 11 May 2026
Thank you for sharing your feedback. We’re sorry to hear about your disappointment with the application process and understand how frustrating this must have been for you. … More
★★★★★ 1/5
GoogleHad a viewing for a property near Durham, told them I am coming from Leeds. The evening before got a message from the agency to remind me of the viewing. Got there on time , the owner said they do not do any more viewings since they …
Veniamin · 16 September 2025 · JW Wood Durham (Lettings)
Agent replied · 31 May 2026
Thank you for sharing your experience. First and foremost, we want to sincerely apologise for the inconvenience and frustration caused during your recent property viewing. We completely understand how disappointing it must have been, … More
★★★★★ 5/5
GoogleJulie Prendergast was amazing in the Durham Office. After a terrible experience with another sale falling through at the last minute with a different durham based estate agent, Julie understood my worries going into another sale. She kept …
Abby · 16 September 2025 · JW Wood Durham
Agent replied · 24 October 2024
Hi Abby, thank you for your kind words and for sharing your positive experience.
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