Trusted Agent profile
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★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,744 reviews on Google only. Show every review
5/5
GoogleOutstanding service from Ann Stobbart and the team at JW Wood. Ann has the wonderful ability of actually being very efficient, straight talking, honest and very easy to deal with . Thank you Ann and the team
Thank you so much for your kind words -Ann and the team at JW Wood truly appreciate your recognition and are thrilled to have made your experience outstanding.
5/5
GoogleSarah has been the best sales agent we have worked with. She communicated with us all the way through. We always knew what was happening. She was always polite and honest at every point of the sale that she secured. Thank you.
A lovely review thank you. Sarah will be delighted to read your feedback.
5/5
GoogleI was only recently bereaved when we showed Gary from the Darlington team round Dads house, he was sympathetic and made the process so smooth. He explained everything, answered all our questions and let me take my time, I didn't feel under any pressure. Gary kept me informed of progress and the house sold at its first auction. A very pleasant experience and would definitely recommend d the Darlington team
Thank you and we are pleased we were able to assist during a very difficult time.
5/5
GoogleI would highly recommend this surveyor. I spoke to him on the phone and he explained everything to me and booked my survey at the next available slot. Everything was sent online and I signed and agreed without having to go in the office. Which was good for me as I live 2 hours away from the property I was buying. The report came 2 days after the survey as promised and was detailed and easy to understand. Claire was lovely and really helpful explaining how the payment system worked. Nothing was too much for them .
Thank you for your wonderful review! We're delighted to hear our team, especially Claire, made the process smooth and convenient for you, wishing you the best with your new property.
5/5
GoogleAn excellent report and quality service.
Thanks Joe. We're here to help in the future if needed.
5/5
GoogleJM Mason have been great there identified everything possible that's wrong with the house I am buying. Would highly recommend
Many thanks for the recommendation and we are delighted you were happy with our report.
5/5
GoogleAfter having had poor service from another agent, we switched to JW Wood. What a difference. From the initial valuation, through to progressing a sale, the staff were engaged, proactive and extremely professional, but approachable. …
Thank you for a wonderful and detailed review. We are very grateful for the 5 stars
5/5
GoogleDenise and the team at JW Wood have been nothing short of fantastic with my house sale. My property had a few viewings and sold within 1 week! All of the ladies I have dealt with have been so professional with advice but also very …
Thank you so much for your heartfelt review! We’re absolutely delighted to hear that Denise and the team made your house sale experience smooth and stress-free. It’s wonderful to know that their professionalism, support, and willingness to … More
5/5
GoogleMe and my partner are buying our first home and we have spoke to afew of the staff at JWW which were all so lovely and helpful. Denise and Julie were very attentive and took their time to explained the process with us being first time …
A huge thanks from both Denise and Julie :)
5/5
GoogleCan’t recommend the team at JW Woods (Consett & Stanley) enough. From the very start, their communication was fantastic, keeping us informed every step of the way. …
What a wonderful review thank you! We are very pleased that a sale was achieved quickly and with minimal hassle. Wishing you the best.
5/5
GoogleJust completed on my first buy to let today it's taken a wee while to get this over the line !. Abbie has just been great she replies super quick to emails ,so professional but also so …
A lovely and detailed review thank you! Abbie loved reading your review and said it was a pleasure working with you.
5/5
GoogleWhat a fantastic friendly, professional and caring Team. From Initial enquiry to memorandom of sale everything has been effortless and the team so helpful. Denise, Julie and Linda who showed us round the properties are a true asset to the …
Thank you so much for your wonderful review! We’re thrilled to hear that you found the team to be friendly, professional, and caring throughout the process. Denise, Julie, and Linda will be delighted to know how much their efforts meant to … More
5/5
GoogleMy experience with the staff at JW Woods Consett has been very pleasant indeed . The staff are efficient, helpful and exceptionally friendly and professional. I was never made to feel I was bothering them with things I didn’t understand, …
Thank you for such a wonderful review! We're delighted to hear our Consett team made your journey so smooth and supported. Your recommendation means so much to us!
5/5
GoogleSOLD WITHIN 24hrs Can’t thank all the staff enough at your Consett branch for their excellent …
Thank you so much for your wonderful review! We're absolutely thrilled to hear about your fantastic experience with our Consett branch and especially Julie, she’ll be delighted to know she made such a positive impact.
5/5
GoogleThe viewing was organised swiftly and professionally carried out - the agent was very pleasant and helpful. …
Thank you for your kind words and recommendation, Jade and the team are thrilled to have made your experience excellent!
5/5
GoogleMy house has recently been sold, within a month of listing with JW Wood. I have been very impressed by the service received from the Consett office throughout this time. The valuation and photos were completed efficiently by David and a …
Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you had such a positive experience with our Consett office. David, Denise, and the entire team will be delighted to know their efforts made the process … More
5/5
GoogleAs first-time buyers, my boyfriend and I were feeling a bit overwhelmed by the whole process. From the start, Jade Simpson was an absolute lifesaver! She was incredibly supportive, patient, and always available to answer any questions we …
Thank you so much for your kind words, helping you find your dream home was an absolute pleasure, and I’m thrilled to have made the process smooth and enjoyable for you both!
5/5
GoogleWhat can I say? First class service from start to finish. Every one of the staff I have met have been nothing but brilliant; from David the valuer to Denise my local contact - all have gone above and beyond. What I particularly like is the …
Thank you so much for your wonderful feedback! It’s fantastic to hear that David, Denise, and the rest of the team made the process seamless for you. We’re delighted we could take some of the stress off your shoulders.
5/5
GoogleDenise Peace from the Consett branch showed me around the property & what a lovely bubbly friendly lady she was. She gave me plenty of time to look around without feeling pressured & answered …
Thank you for your kind words! We're thrilled Denise made your viewings so enjoyable and pressure-free, your recommendation means so much to us.
5/5
GoogleI’m in the process of buying our first home and JWW have been absolutely brilliant! My interactions with Clare Richardson and Jade Simpson have always been very informative, clear and super friendly! I’ve been kept up to date with every …
Thank you for your wonderful review! We're so glad Clare and Jade have made your first home-buying experience smooth and enjoyable, best of luck with your new home!
5/5
GoogleJWW Consett - A truly tremendous team that deliver an organic, welcoming, happy and most-of-all patient & professional service. Denise Peace and her team have excelled in helping with what I needed and continue to be proficient in every …
Thank you for your kind words and trust in JWW Consett, we’re thrilled to have made your relocation a positive experience!
5/5
GoogleWe’d like to say a huge thank you to JW Wood for their brilliant service and support with the quick sale of our house. In particular, we want to thank Denise Peace for keeping us updated daily with viewings and progress, her communication …
Thank-you for the great review Susan, the team are always happy to help. We hope your sale progresses smoothly.
5/5
GoogleWe bought from woods and the after sales team. Especially Dawn C. Was by far the most motivated helpful person I have come across. I thank you for all your help, you contacted me on a weekly basis, informing me on the progression of the sale of my property and purchase from you. If I had any questions you were very helpful and if you didn't know the answer you would find out and you would ring me to let me know the answer. I don't leave reviews unless they are worthy and you are worthy. Thank you for everything you did. You made this process very easy. Rich
Thank you so much for your amazing review, Rich! We’re thrilled to hear how helpful and motivated Dawn was throughout your property purchase and sale. Wishing you all the best!
5/5
GoogleI would like to say a great big thankyou to JW woods estate agents team, from Gary coming out to value my property and sorting all the pictures etc out, and also katliyn who has been very professional, very thorough and kept me updated with everything. Thankyou JW WOOD. Darren Crang
Thank you so much, Darren, for your kind words! We're thrilled to hear that both Gary and Katliyn provided you with such a positive experience. It was a pleasure assisting you, and we’re so glad we could help
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The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
