Trusted Agent profile
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★★★★★
2,999 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,999 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
207
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,744 reviews on Google only. Show every review
5/5
GoogleA fantastic experience using JW Wood and particularly from Denise Peace, very helpful and professional she made the whole process feel smooth and straightforward. He’s an absolute credit to the agency.
Thank you for your fantastic feedback, Denise will be thrilled to know her professionalism and support made the process smooth and straightforward!
5/5
GoogleThis is the second time in three years I've used jw woods to sell a home, from the surveyor to the sales staff I can't fault them, always kept up to date with viewings and feedback. …
Thank you so much for trusting us not once, but twice, to help sell your home! We're thrilled to hear that our team’s communication and professionalism made the process smooth for you.
5/5
GoogleI wanted to sell my parents house as dad had gone into long term care. Given I live 300 miles from the property I needed someone who could manage all aspects of the sale. I invited 4 agents to view the property and decided to instruct J.W. …
Thank you for such a thoughtful and detailed review! We’re so glad Ann and the team could make what could have been a challenging process so seamless for you, especially given the distance. It’s wonderful to hear that our communication and services exceeded your expectations.
1/5
GoogleI would not recommend this landlord or organisation based on my experience. When we moved in, the property was not prepared as promised, and many serious issues required attention immediately. Despite raising these concerns, the landlord …
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the concerns you’ve raised. At JW Wood, we strive to provide a high standard of service and ensure our tenants feel supported, so … More
1/5
GooglePerhaps the worst and most sketchy estate agent in Durham. Dodgy business practices, dodgy staff. …
Thank you for taking the time to leave a review. We’ve looked into this and can only find one enquiry from you via StuRents. It also appears there may have been some confusion at the time of your viewing, our records show you were waiting … More
5/5
GoogleJulie has been lovely and very timely throughout the process! Thank you so much
Thank you for your wonderful feedback! We're delighted to hear Julie provided such timely and lovely support.
5/5
GoogleKaitlyn has been fantastic. Kept us informed all the way.
Thank you for your kind words, Kaitlyn will be thrilled to know her communication and support made a difference!
5/5
GoogleGreat agent, very effective and straight forward. Totally recoommending it.
Hi, Norbert. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleArchie was our contact he was helping us through the house sale in Croydon. Very efficient and quick handling. Saturday viewing were done and suited our tenants as well. Overall highly recommended.
Hi, Anita. Thanks for taking the time to share your positive experience. We truly appreciate it!
5/5
GoogleHighly recommending them , good location , nice office. Darren was contact person who allocated all of our request. Quick sale , done deal. Happy ending:)
Hi, Márton. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleGreat Agent , They have a very wide range of cliental. Our house sold in south Croydon in 4 weeks. I am very happy that we have achieved this together that quick. Thanks for your help! Great job!
Hi, Barnabás. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleA big thank you to Denise and Julie for helping us in the search for our new home. Its such a big decision and their professionalism, approachable and friendly manner has really supported us! …
Thank you for your thoughtful review! We're so glad Denise and Julie could support you through such an important decision. We'll make sure to share your kind words with them. Wishing you all the best in your new home!
5/5
GoogleTo date we have found JW WOOD to be exceptional in handling the sale of their clients. We've been given all documentation as and when it is available and have been updated as soon as possible. …
Thank you so much for your kind words! We're thrilled to hear you've had a positive experience with us so far. Denise, Jade, and Julie will be delighted to know their efforts have made a difference. We're here to ensure a smooth completion, please don’t hesitate to reach out if you need anything!
5/5
GoogleIt’s been a great, straight forward experience placing our property on the market with J W Woods, Ella in particular has been brilliant, keeping us up to date and fully informed of the process and viewings as they happen. After a few short weeks thanks to Ella and the team we have an offer which we have accepted. I wouldn’t hesitate to use J W Woods for any future property sales.
Thank you for your wonderful feedback, Ella and the team are thrilled to have made your property sale such a smooth and successful experience!
4/5
GoogleYou're in good hands with JW Wood. Denise, Claire and the team go the extra mile.
Thank you for your kind words! Denise, Claire, and the team will be thrilled to hear they made a difference. We're always here if you need us!
5/5
GoogleHad a wonderful experience dealing with JW Wood and their associates. Ann Stobbart was very helpful and easy to work with. She did a wonderful job helping us get our new home purchase started. Very easy to book to view the house as well.
Thank you so much for your kind words! We're thrilled to hear you had a great experience with Ann and our team. Wishing you all the best in your new home!
5/5
GoogleA very comprehensive survey. Excellent communication and report delivered by email very quickly after completion.
Thank you Linda for taking the time to leave us a review. Let us know if we can assist in any other way.
5/5
GoogleVery thorough and well documented. Would definitely recommend.
Many thanks for the 5 star review. We look forward to working with you again in the future.
5/5
GoogleProfessional organisation, kept us informed during all stages of the process and prompt receipt of report.
Many thanks for taking the time to leave us a review. We would be pleased to assist you again in the future.
5/5
GoogleFriendly, professional and seamless experience. Both bought and sold with DKH. Would definitely use again! Thanks Ben & team.
5/5
GoogleBen was professional, proactive and no-nonsense with his advice which we found refreshing. He has a great team who ensured each step of the sales process ran smoothly. Their modern approach to sales is also a plus - videos with strong production values and exposure on social media channels helped us stand out from the crowd. Thanks Ben and the team at DKH!
5/5
GoogleVicky and all the team have been Amazing from start to finish, always available when needed. Could not recommend enough!
Thank you for your wonderful feedback; Vicky and the team will be glad to know their support throughout has been appreciated.
5/5
GoogleReally efficient service from the start. Felt like we were given good advice and our property was marketed well.
A lovely review thank you and we are delighted you were happy with the service you received.
5/5
GoogleFantastic and helpful team, got me viewings and offers on my property in no time at all would highly recommend
Thanks James for leaving our Durham team a 5 star review. We really appreciate the recommendation.
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The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
EA Masters by year, 2020 to 20182020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 902 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 882.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
