5/5
GoogleSo far the team have been excellent - Beth & Joshua are setting a new standard for Estate Agents. The DKH team have been next to none. Fingers crossed the rest of the process moves just as smoothly.
Trusted Agent profile
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JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,000 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,000 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
208
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL903 reviews · 684 on Google (4.8)49 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL883 reviews · 666 on Google (4.8)51 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ774 reviews · 574 on Google (4.9)37 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA531 reviews · 330 on Google (4.9)24 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH513 reviews · 310 on Google (4.8)26 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ478 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)22 in the last 90 days
Reviews on Google
Showing 2,744 reviews on Google only. Show every review
Google5/5
GoogleGood comms. Professional approach. Helpful and friendly.
Agent replied · 24 March 2026
Thank you for your feedback! We're glad you found our communication, professionalism, and friendliness helpful.
5/5
GoogleVery good service. Arranged viewings and answered as many questions and possible. The guy at the viewing was very helpful and professional. Very good.
Agent replied · 24 March 2026
Thank you for your kind words! We're thrilled you had a great experience and found our team helpful and professional.
5/5
GoogleThis is the second time in three years I've used jw woods to sell a home, from the surveyor to the sales staff I can't fault them, always kept up to date with viewings and feedback. …
Agent replied · 12 December 2025
Thank you so much for trusting us not once, but twice, to help sell your home! We're thrilled to hear that our team’s communication and professionalism made the process smooth for you.
5/5
GoogleI wanted to sell my parents house as dad had gone into long term care. Given I live 300 miles from the property I needed someone who could manage all aspects of the sale. I invited 4 agents to view the property and decided to instruct J.W. …
Agent replied · 12 December 2025
Thank you for such a thoughtful and detailed review! We’re so glad Ann and the team could make what could have been a challenging process so seamless for you, especially given the distance. It’s wonderful to hear that our communication and services exceeded your expectations.
1/5
GoogleI would not recommend this landlord or organisation based on my experience. When we moved in, the property was not prepared as promised, and many serious issues required attention immediately. Despite raising these concerns, the landlord …
Agent replied · 12 December 2025
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the concerns you’ve raised. At JW Wood, we strive to provide a high standard of service and ensure our tenants feel supported, so … More
1/5
GooglePerhaps the worst and most sketchy estate agent in Durham. Dodgy business practices, dodgy staff. …
Agent replied · 12 December 2025
Thank you for taking the time to leave a review. We’ve looked into this and can only find one enquiry from you via StuRents. It also appears there may have been some confusion at the time of your viewing, our records show you were waiting … More
5/5
GoogleGreat experience from the team at JW Woods Chester le Street. Extremely helpful at all times and made sure I was kept up to date with all developments. Made the whole sale and purchase issue easy and their experience is excellent. Can't thank them all enough from the stat to the end of the process - they made it seamless. Many thanks Team, !!
Agent replied · 24 March 2026
Thank you so much for your kind words! We're thrilled to hear our team at JW Wood Chester-le-Street made your sale and purchase seamless and kept you well-informed throughout the process.
5/5
GoogleBarbara and Martyn were amazing, great customer service and really looked after me making sure I got a speedy purchase for my ideal home, Thankyou
Agent replied · 16 April 2026
Thank you for your lovely feedback, Barbara and Martyn will be delighted to know their care and dedication helped you secure your ideal home quickly!
5/5
GoogleWoods have been very helpful throughout keeping us updated regularly and advising especially Denise peace who has gone way and above to help
Agent replied · 28 December 2025
Thank you for your kind words - Denise and the team are thrilled to have been able to support you and keep you informed every step of the way!
5/5
GoogleOnly known the ladies in J W WOODS in Consett for a short time but from the go i immediately felt at ease when visiting the shop Very professional and polite.
Agent replied · 28 December 2025
A lovely and genuine review thank you! Wishing you all the best.
5/5
GoogleThank you to Jade Simpson & the fantastic team at J M Wood Consett who have been brilliant throughout the house sale process.... nothing is too much trouble.... constantly updated.... efficient polite helpful & lovely & got us a great price.... all in just a couple of weeks.... special thanks to Jade.... highly recommend!
Agent replied · 28 December 2025
Thank you so much for your glowing review - Jade and the Consett team will be delighted to hear their hard work and dedication made your house sale such a smooth and successful experience!
5/5
GoogleThank you to Jade for her updates and help
Agent replied · 28 December 2025
Many thanks for the 5 star review.
5/5
GoogleFantastic and helpful team, got me viewings and offers on my property in no time at all would highly recommend
Agent replied · 11 May 2026
Thanks James for leaving our Durham team a 5 star review. We really appreciate the recommendation.
5/5
GoogleI have dealt with JW woods a few times now & high recommend them. Anne and her team are always a pleasure to deal with. Friendly and knowledgeable
Agent replied · 11 May 2026
Dear Harvinder, Ann is a long standing member of our Durham team and will be encouraged by your kind words and 5* review
5/5
GoogleHad a wonderful experience dealing with JW Wood and their associates. Ann Stobbart was very helpful and easy to work with. She did a wonderful job helping us get our new home purchase started. Very easy to book to view the house as well.
Agent replied · 11 May 2026
Thank you so much for your kind words! We're thrilled to hear you had a great experience with Ann and our team. Wishing you all the best in your new home!
5/5
GoogleJulie has been lovely and very timely throughout the process! Thank you so much
Agent replied · 11 May 2026
Thank you for your wonderful feedback! We're delighted to hear Julie provided such timely and lovely support.
5/5
GoogleAs first time buyers JW Woods have been so helpful in the process especially Denise! Thank you for all the help
Agent replied · 11 May 2026
Thank you for leaving Denise and our Consett Team such a nice review. Have a nice weekend.
5/5
GoogleDenise Pearce has been a great help during the selling process. I would thoroughly recommend JW Wood
Agent replied · 11 May 2026
Thank you so much for your kind words! We're thrilled to hear that Denise was such a great help during the selling process. Your reco
5/5
GoogleJulie and Jade have been amazing from the start. JW Wood have been really prompt, they should genuine empathy in sharing the news of our offer being accepted!
Agent replied · 11 May 2026
Thank you for your wonderful feedback! We're so pleased to hear that Julie and Jade provided such amazing support throughout your journey.
5/5
Googleexcellent service quick sale very good estate agent and nice people to deal with
Agent replied · 11 May 2026
Thank you for your wonderful feedback! We're delighted you had a great experience and appreciate your kind words about our team.
5/5
GoogleMany thanks to the agency staff who assisted with our sale. We were kept very well informed, the original assessment of value proved to be very accurate, and the estate agent viewings were particularly helpful. Many thanks to all at JW Wood for supporting us with the sale process.
Agent replied · 28 December 2025
Thank you for your kind words and for trusting JW Wood with your sale, we’re thrilled to hear you felt well-supported and informed throughout the process!
5/5
Google(Property Consultant) Jade Simpson was very helpful in the process of purchasing a property with J W Wood, whilst going through the checks and processes she made sure everything was done efficiently and to an expedient manner.
Agent replied · 28 December 2025
Thank you for your wonderful feedback, Jade will be delighted to hear she made your property purchase smooth and efficient!
5/5
GoogleA fantastic experience using JW Wood and particularly from Denise Peace, very helpful and professional she made the whole process feel smooth and straightforward. He’s an absolute credit to the agency.
Agent replied · 28 December 2025
Thank you for your fantastic feedback, Denise will be thrilled to know her professionalism and support made the process smooth and straightforward!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
Want JW Wood to help?
Send JW Wood a message.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
