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★★★★★
2,999 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,999 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
207
Reviews on Trustpilot
Business-wide
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JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
2017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Showing 2,744 reviews on Google only. Show every review
5/5
GoogleJWWood have been excellent throughout the process.....from valuation through to sale. Jonathan, Nicki and Julie have been supportive of course, but the knowledge and …
Thank you so much for taking the time to share your experience. We're delighted that Jonathan, Nicki and Julie were able to guide you through the process, and it's particularly pleasing to hear that Julie's handling of the bidding process … More
5/5
GoogleWe’ve had a great experience with JW Wood. The whole process has felt smooth and well organised. …
Thank you so much for taking the time to leave such a lovely review, Jack. We're delighted the process went smoothly for you, and we'll be sure to pass on your kind words to Sarah, she'll be thrilled to hear how much her support meant to … More
5/5
GoogleCommunication between myself and the staff at JW Wood has been excellent. David G who did the valuation and took the photographs was courteous and respectful of my property and explained what would happen going forward and kept in …
Thank you so much for taking the time to share this, Linda. It's lovely to hear that David, Nicky and Julie looked after you so well throughout the process, and we're particularly pleased that Julie was able to provide the support and … More
5/5
GoogleArchie very Professional, responsive, and friendly. He helped me finding my new plaxe.
Thanks so much for taking the time to write such a lovely review. Archie is one of the main reasons why we are one of the Best Estate Agents in Croydon and we are lucky to have him working for us. Darren & The Team
5/5
GoogleTotally professional, understood the market, personalised service and maintained timely and effective communication at every stage.
Hi, Mitra. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleCommunication has been superb and customer service I would like to mention a member of staff in particular: Ella super friendly, honest, helpful & constructive!
Many thanks for your kind words, we will pass them onto Ella. We look forward to being of assistance to you in the future.
5/5
GoogleJulie and Jade have made our experience of purchasing our forever home a great experience and as stress free as possible. From first contact with Julie, we realised she understood our requirements and …
Many thanks for your kind words, we are pleased you had a good experience throughout the purchasing of your forever home and will ensure both Julie and Jade receive this, we look forward to offering you assistance in the future.
5/5
GoogleAfter initially deciding to stay in our own home we saw an ideal home with everything we wanted through Woods we decided to sell our home and for ease use woods also . Through the person who showed us round the house to the sales team and after sales team I cannot recomend them enough . They put up with my persistence ( mild Karen esk ) are always polite and so friendly and if everything does go through smoothly ( currently on the memorandum of sale ) brought in the correct buyer with a realistic price on the second viewing . I highly recommend
Many thanks for taking the time to give the team this feedback. We look forward to being of assistance in the future.
5/5
GoogleWe have been so impressed with service we received from start to finish. Everyone had been so enthusiastic and professional.
5/5
GoogleFrom start to finish, Ben and his entire team have been nothing short of exceptional. They were professional, knowledgeable, and genuinely supportive throughout the whole process. A special thank you to Caroline, Hannah, and Beth, who not only clearly know exactly what they’re doing, but also made what is normally an extremely stressful experience feel so much more manageable and reassuring. They were there for me every step of the way, always approachable, responsive, and kind. I can wholeheartedly recommend them to anyone embarking on the journey of selling their home. Thank you all from the bottom of my heart. Sam Gillam
5/5
GoogleJust in the process of purchasing a house with JWoods and everything great so far. Staff quick and efficient and easy to contact and talk to
Thank you Tracey for your kind words we are pleased to hear of you're experience so far
5/5
GoogleVicky has been fantastic to work with. Her communication was outstanding, she kept us updated regularly, responded quickly to any questions, and explained everything clearly. She was professional, approachable, and really helped make the process as smooth as possible. We wouldn’t hesitate to recommend her.
Many thanks Claire for your kind words! We are happy to know Vicky was able to assist you. We look forward to helping you in the future.
5/5
GoogleJW Wood’s have been absolutely amazing, Jill is fantastic
Many thanks for your kind words we will pass on your experience to Jill
5/5
GoogleReally good and efficient service with friendly people, both Jill and Vicky have been a great help
Thankyou for your kind words, we will pass this onto Jill and Vicky. We look forward to assisting you in the future.
5/5
GoogleI went to view a property they had for sale which wasn’t suitable for me. However the lady who was showing me the property told me about another property they had available. I went to view it a few days later and it was perfect for me. The …
Thank you for taking the time to pass on these kind words we will pass them onto Karen and Julie. We look forward to helping you in the future.
5/5
GoogleWe are selling our house with JW Wood in Durham. Jonathan came and did a thorough valuation, after which we agreed a good price. During the viewing process, Samantha has been excellent. She has kept us fully informed, negotiated …
Many thanks Tina, we are so pleased Jonathan and Samantha we're able to assist you on your journey so far.
5/5
GoogleRecently purchased a house through JW Wood and because of the fantastic service received, used them again to rent the property out. Danielle McCauley was my point of contact and made the process quick, smooth and communicated each stage …
Many thanks for taking the time to send Danielle this review. We will pass your kind words onto her and look forward to assisting you in the future.
5/5
GoogleAmazing !!! Approximately 1 week from advertised my house is sold subject to contract and cannot give the staff at Chester le Street branch enough thanks in helping me through this process there sound honest help and advice for me was invaluable.. I lost my wife on Feb 6th 2024 after 51 years together and have decided to downsize and I’m not sure if I could have managed without all of the above Thank You Everyone 🙏🏽
Many thanks for your kind words John, we will ensure the team at Chester-le-street receive your positive feedback. We are so sorry for the loss of your wife but glad we were able to make the house sale a lot less stressful and streamlined for you. We wish you our best and would be glad to assist you in the future.
5/5
GoogleI went to view a property they had for sale which wasn’t suitable for me. However the lady who was showing me the property told me about another property they had available. I went to view it a few days later and it was perfect for me. The …
Thank you for taking the time to pass on these kind words we will pass them onto Karen and Julie. We look forward to helping you in the future.
5/5
GoogleWe are selling our house with JW Wood in Durham. Jonathan came and did a thorough valuation, after which we agreed a good price. During the viewing process, Samantha has been excellent. She has kept us fully informed, negotiated …
Many thanks Tina, we are so pleased Jonathan and Samantha we're able to assist you on your journey so far.
5/5
GoogleRecently purchased a house through JW Wood and because of the fantastic service received, used them again to rent the property out. Danielle McCauley was my point of contact and made the process quick, smooth and communicated each stage …
Many thanks for taking the time to send Danielle this review. We will pass your kind words onto her and look forward to assisting you in the future.
5/5
GoogleFound a property online and managed to arrange a viewing the same day, thanks to the flexibility of the team at JW Wood. All staff that I’ve dealt with thus far have been great, in particular Ann (sales) and Karen (viewings) and, having …
Thank you so much for this lovely review, Andrew. We're really pleased that Ann and Karen were able to help you move things along quickly, and that the same-day viewing worked out well. Wishing you all the best with your offer. … More
5/5
GoogleSam was amazing keeping me informed of date/time of viewings, giving me feedback, communication excellent, very professional, friendly and made the whole process stress free she’s a great asset to the company.
Thank you for your reply, we will pass your kind words onto Sam. If we can be of help in future please let us know.
5/5
GoogleHighly efficient and very pleasant staff. Julie Prendergast was exceptional keeping me well informed all the time. I would highly recommend JW Wood.
Thank you Carol for your kind words we are happy to know that Julie was there to assist you. We look forward to assisting you in the future.
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Durham has the most, with 901 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 882.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
