5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you for taking the time to give this 5 star review.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
2,999 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,999 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
207
Reviews on Trustpilot
Business-wide
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Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL901 reviews · 684 on Google (4.8)47 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL882 reviews · 666 on Google (4.8)50 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ773 reviews · 574 on Google (4.9)36 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA529 reviews · 330 on Google (4.9)22 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH511 reviews · 310 on Google (4.8)24 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ476 reviews · 259 on Google (4.8)30 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL310 reviews · 111 on Google (5.0)20 in the last 90 days
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
EA Masters by year, 2020 to 2018
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales, North East
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Sales, North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
Reviews on Google
Showing 2,744 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thank you very much for taking the time to give this 5 star review
5/5
GoogleAbbie assisted me recently in a house purchase and I could not recommend her enough! Huge thanks for helping me through my house purchase. She made the whole process feel a lot less stressful than I expected. …
Agent replied · 16 April 2026
Thank you so much for taking the time to share this, georja. We're delighted that Abbie could make your house purchase feel so much smoother and less stressful, she'll be really pleased to know how much her proactive approach and clear … More
4/5
GoogleVery impressed with progress of purchase so far as conducted by Julie Prendergast and Nicky Hall. The speed at which things are happening is dizzying!
Agent replied · 16 April 2026
Thank you for your kind words, Peter. We're delighted to hear that Julie and Nicky have kept things moving at pace for you, we know how important momentum is during a purchase. We hope the rest of the process continues just as smoothly. The JW Wood Team
5/5
GoogleHuge thanks to Nicky for all her help selling my parents house in Durham, can't thank her enough for all her guidance and expertise. Have dealt with many estate agents over the years and her expertise and service by far exceeded them all! Thank you from Jan and Rob!
Agent replied · 16 April 2026
Thank you so much for your kind words, Matt. We're really pleased that Nicky could provide such excellent support during the sale of your parents' house, we know how important it is to have the right guidance through the process. We'll … More
5/5
GoogleWonderful staff nothing to much bother friendly and helpful lovely 😍 XX …
Agent replied · 16 April 2026
Thank you for your kind words and for taking the time to give the team this exceptional review
5/5
GoogleFollowing the death of my brother, I appointed JWWood to sell his property. Notwithstanding a perceived problem, the agent obtained numerous offers around the asking price and although one offer fell through after lengthy procrastination by …
Agent replied · 16 April 2026
Thank you for your kind words and for trusting us during such a difficult time; we’re delighted Clare and the team could provide professional support and achieve a successful outcome for you.
5/5
GoogleNicky was handling the sale of the house we're purchasing and she's such a pleasure to speak to and deal with, a breath of fresh air! She is super quick and on top of everything and is really friendly and helpful. So much so that I'm …
Agent replied · 16 April 2026
Thank you so much for your lovely words, Louisa. We're delighted that Nicky made your purchase such a smooth experience, and we'll be sure to pass on your kind feedback to her. It would be wonderful to help you when you're ready to sell, … More
5/5
GoogleMy family and myself came to the sad task of selling my late father in laws property with very limited knowledge or experience of the property market. From the very outset JW Wood Durham's Sale's team have been absolutely …
Agent replied · 16 April 2026
Thank you so much for your kind words, Lynda. We understand how difficult it can be to navigate a property sale during such a sad time, and we're really glad that Jonathan, Nikki and the team were able to guide you through the process with … More
5/5
GoogleHave dealt with JW Wood in Durham for many years, including many viewings, a recent purchase and the sale of my own home a few years back and I can't speak highly enough of them. …
Agent replied · 16 April 2026
Thank you so much for your continued trust in us over the years, Steven. It's wonderful to hear that Julie, Ann and Sarah have looked after you so well, and we're really pleased the communication and service have made your buying and … More
5/5
GoogleAgents were very good and happy and I liked the way they handled everything
Agent replied · 5 August 2026
Hi, Grace. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleI had a really positive experience with this estate agent. Darren and Archie were consistently accommodating throughout the process. Whenever I needed updates, they chased the sellers promptly and always came back to me in a timely manner, which made the whole journey far less stressful. Chloe was also fantastic during the viewings. She was friendly, patient, and incredibly helpful, going above and beyond to make sure everything ran smoothly. On completion day, she made an extra effort to ensure I could collect my keys without any issues, which I truly appreciated. Overall, the team made the process much easier, and their support didn’t go unnoticed. I’d happily recommend them
Agent replied · 5 August 2026
Hi Nadine, thanks so much for taking the time to write us such a lovely review, it’s greatly appreciated. Darren & The Team
5/5
GoogleI had such a great experience with Cray Norton estate agents when buying my property, I couldn’t recommend them enough. From the very beginning their communication was brilliant. Buying a home can be very stressful, but they made the whole process feel so much easier by keeping me updated every step of the way. They were always quick to respond and happy to help with any questions I had. What really made a difference was how proactive they were - regularly staying in touch with my solicitor and making sure everything kept moving along smoothly. It honestly took a lot of pressure off. A big shout out to Darren & Archie who were both fantastic throughout. They were friendly, helpful, and genuinely cared about making sure everything went well. I would highly recommend Cray Norton estate agents to anyone looking for a reliable, professional and supportive team. They set a very high standard for what an estate agent should be.
Agent replied · 5 August 2026
Thanks for taking the time to write us such a glowing review, this is why we are Croydon best Estate Agent, we simply go the extra mile for our customers. I hope you are really happy in your new home. Darren, Archie and The Team
5/5
GoogleWhat an exceptional service provided from start to finish. Professional, person centered support & communication second to non. Also, friendly & supportive during one of the most stressful processes ever! Julie Leithead was our Property …
Agent replied · 16 April 2026
Thank you so much for taking the time to write this outstanding 5 star review. We look forward to assisting you in the future.
5/5
GoogleDenise provided an excellent experience throughout my house purchase. Clear communication throughout, approachable, and exceptionally helpful.
Agent replied · 16 April 2026
Many thanks for your kind words. We look forward to assisting you in the future.
5/5
GoogleStart to finish, excellent service, great communication, good advice and really helpful always happy to listen and give great feedback, huge thank to Denise and all the team
Agent replied · 16 April 2026
Thank you for this excellent feedback we will ensure Denise and the team receive it, and look forward to being of any support in the future to you.
5/5
GoogleWe are buying our home through JW Woods and have to say that so far they have been amazing. Helpful, friendly and informative and Julie Pendergrast especially was very responsive and so lovely to deal with.
Agent replied · 16 April 2026
Thank you so much for taking the time to leave such a lovely review, Lesley. We're delighted that Julie and the team have been able to support you through your purchase, and we hope the rest of the process continues to go smoothly. Wishing … More
5/5
GoogleI contacted JW Wood to view a property I was interested in and they were very responsive and helpful. Everyone I spoke to was lovely and despite the property not being the one I wanted the follow up was great. I would definitely make them my first port of call for properties.
Agent replied · 16 April 2026
We appreciate you taking your time to send this lovely review to the Consett Team. We look forward to being of any assistance in the future.
5/5
GoogleConsett branch were a brilliant service!
Agent replied · 16 April 2026
Many thanks for your kind words we look forward to assisting you in the future.
5/5
GoogleFriendly, helpful and efficient service. Highly recommend
Agent replied · 16 April 2026
Many thanks for your kind words, we look forward to assisting you in the future.
5/5
GoogleJade was friendly, helpful and efficient when purchasing our new home, thanks Jade
Agent replied · 16 April 2026
Thank you for this review. We will ensure Jade receives your kind words and look forward to any assistance we can give you in the future.
5/5
GoogleWe had perfect smooth process. Staff is always responsive and quick!
5/5
GoogleAn excellent estate agency. I single out Joshua and Hannah who were just consummate professionals and really helpful right from the start. Josh with the sales side then Hannah as progresso. Excellent experience and I would highly recommend this agency for sure!
5/5
GoogleTia is a great estate agent. The whole process was very smooth and quick, applied for a house Friday, seen on Saturday, approved on Monday after months of search. Positive, energetic, professional person, provided all requested information …
Agent replied · 23 August 2026
Thanks, Alexandra! We are thrilled to hear you had such a smooth experience with Tia. Getting everything arranged and approved in just one weekend is a brilliant result! We appreciate the high recommendation and wish you all the very best for the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 901 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 882.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
