Trusted Agent profile
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★★★★★
2,997 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,997 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
205
Reviews on Trustpilot
Business-wide
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JW Wood's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 2,744 reviews on Google only. Show every review
5/5
GoogleWe were massively impressed with JW Wood, so much so we have used them on 2 occasions and regularly recommend them to others.. our property had been on with another well known local agency yet we received little to no communication and felt …
5/5
GoogleUsed J W Wood in Bishop and could not have been happier with the service, will definitely use them again!!
1/5
GoogleBarely in the door and estate agent wanted me out to get to her next viewing. Would never use this estate agent
1/5
Googlecome home from work one day to find some one servicing boiler wasn't told he was coming. end of tenancy cleaned house unfortunately i missed cleaning cooker and inside fridge 1 bulb missing up stairs. several bulbs missing when i moved in. …
5/5
GoogleExtremely happy with the service provided by the team in the Durham Office, thanks for all your help!
4/5
GoogleWhilst studying a post graduate degree I stayed at a property. Generally really good service. A few minor items were not dealt with during my stay but communication throughout was excellent. I was most impressed when during the check out of …
1/5
GoogleAbsolutely dreadful service. House hadn't been cleaned upon key collection, half the lightbulbs in the house didn't work, and none of this is being fixed by the agents. Why? Because the inventory wasn't returned within 10 days of the …
5/5
GoogleMoving house is never easy but from start to finish JW Wood made the process as straight forward as possible. Their valuer was knowledgeable and laid out a clear approach to achieving the best price and ALL staff members were a pleasure to …
5/5
GoogleExcellent service and competitively priced!
5/5
GoogleThe customer service I have received from Steph at the Darlington office has been amazing. I will 100% be using Woods in the future. Professional, friendly and great communication! So refreshing to deal with someone who wants to help and go the extra mile.
5/5
GoogleI would 100% recommend this estate agent. After approaching several other agents, Gary and the team were the most helpful and responsive. Following Gary's honest and constructive advice, they were to secure the speedy sale I needed at a price I was happy with.
5/5
GoogleBy far the best Estate Agents in the area. I have used JW Wood twice now and on both occasions I dealt with Gary Stephenson. Lovely gentleman who offered excellent advice regarding selling my property. I would 100% recommend JW Wood!
5/5
GoogleFantastic service from start to finish, have used before and will 100% use them again! The service from the girls in the office was exceptional.
5/5
GoogleAlex and the team at JWWood Consett have helped us sell 3 houses - each time selling very quickly. Their attention to customer service and fast response is not only good for us but for buyers too. I would t use anyone else locally.
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleHaving sold through JW Wood we had the pleasure of buying our new home with JW Wood Consett. Alex and his team were professional and helpful throughout the entire process. We will be using them when we come to sell and regularly recommend them to friends and family.
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleExcellent service!
4/5
GoogleGREAT SERVICE, REGULAR CONTACT AND A REAL DESIRE TO COMPLETE THE DEAL
Hello Scott, Thank you for taking the time to review us, we are really happy to hear you are pleased with our service and we hope you love your new home. Kind regards.
5/5
GoogleUsed J W Wood in Bishop and could not have been happier with the service, will definitely use them again!!
1/5
GoogleThe most disinterested, unhelpful estate agents I've ever come across. Appreciate they work for the vendor but I would expect them to actually TRY and sell the property. Terrible customer service.
Good morning Mr Smith, I am sorry to read that you have not been happy with the service JW Wood have provided, having spoken to all our management team i am struggling to locate your address and the exact service we have provided. Could i ask you contact me personally on n.angus@jww.co.uk so we can discuss the issue further and hopefully have it resolved. Kind regards
5/5
GoogleJW Wood was recommended to me by a friend and they are now the only agent I will use. I have bought and sold properties with Woods and I have always found the staff to be friendly and proactive who were always happy to help.
5/5
GoogleWe were massively impressed with JW Wood, so much so we have used them on 2 occasions and regularly recommend them to others.. our property had been on with another well known local agency yet we received little to no communication and felt we were chasing them. JW Wood used Fb to advertise our property and had viewings arranged within the week. once the offer was made we had our own member of staff who chased and kept us in the loop. thank you again to all at JW Wood.
5/5
GoogleMoving house is never easy but from start to finish JW Wood made the process as straight forward as possible. Their valuer was knowledgeable and laid out a clear approach to achieving the best price and ALL staff members were a pleasure to deal with. I will certainly be recommending them to my friends and have no hesitation in using them again.
5/5
GoogleExcellent service and competitively priced!
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Durham has the most, with 900 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 880.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold.
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