5/5
GoogleFast, friendly, efficient service from start to finish
Agent replied · 22 June 2026
Thank you so much for your 5-star review, it truly means a lot to us!
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
2,998 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 2,998 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
206
Reviews on Trustpilot
Business-wide
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Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL901 reviews · 684 on Google (4.8)47 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL881 reviews · 666 on Google (4.8)49 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ772 reviews · 574 on Google (4.9)35 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA529 reviews · 330 on Google (4.9)22 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH511 reviews · 310 on Google (4.8)24 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ476 reviews · 259 on Google (4.8)30 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL310 reviews · 111 on Google (5.0)20 in the last 90 days
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
EA Masters by year, 2020 to 2018
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales, North East
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Sales, North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
Reviews on Google
Showing 2,744 reviews on Google only. Show every review
Google1/5
GoogleIt was a terrible service.Lack of communication,not proper job just wasted our time.
5/5
GoogleGreat service and array of houses on their website
Agent replied · 22 June 2026
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleFantastic, friendly and efficient service. Would highly recommend.
Agent replied · 22 June 2026
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleFab and efficient service. Would definetly use this branch again in the future
Agent replied · 22 June 2026
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleStaff at Consett provide a good efficient friendly service, I wouldn't go anywhere else
Agent replied · 22 June 2026
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleJW Wood is LITERALLY the best estate agent.....In the world
Agent replied · 22 June 2026
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleWe bought a house through J W Wood and they were very professional and helpful, would recommend and use again in the future.
Agent replied · 22 June 2026
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleExcellent service from Ann in the Durham office. She was always polite and responded promptly to queries as well as being fully understanding of both parties situation during the stressful time of buying a property. Wholly recommended.
5/5
GoogleRecently purchased a house service was outstanding always kept informed by sales progression team they went above and beyond to make our experience stress free and smooth transition to our new home
1/5
Googlecome home from work one day to find some one servicing boiler wasn't told he was coming. end of tenancy cleaned house unfortunately i missed cleaning cooker and inside fridge 1 bulb missing up stairs. several bulbs missing when i moved in. i agreed oven and fridge needed light clean was charged £122 for cleaning £40 for missing bulb. would rent from this company again
5/5
GoogleOnly used them once but extremely helpful and very understanding Lauren kept me up to date every inch of the way very professional 10/10
5/5
GoogleExcellent service
5/5
GoogleVery professional. Ann did a first class job in challenging circumstances.
5/5
GoogleFantastic service from the team in Durham. Would not hesitate to recommend to others!
5/5
GoogleExtremely happy with the service provided by the team in the Durham Office, thanks for all your help!
4/5
GoogleCommunicated well during the sale of the property. Kept us informed and were very patient
5/5
GoogleRecently purchased my dream house through the company fantastic service from start to finish ...had no stress or worries which often come with buying a house....totally professional and very friendly outstanding
1/5
GoogleWould not recommend to anyone, one excuse after another, six months after accepting an offer on my property I was informed by a third party my buyer had withdrawn from purchase, six months of little or no information from Woods, plenty of excuses, absolute rubbish, didn't even ring me to advise sale had fallen through, what more can I say.
1/5
GoogleAbsolutely dreadful service. House hadn't been cleaned upon key collection, half the lightbulbs in the house didn't work, and none of this is being fixed by the agents. Why? Because the inventory wasn't returned within 10 days of the initial key collection. Hence, you apparently accept there are no flaws in the property and anything else wrong is your fault, thus you pay for it. Shocking customer service from employees who dodge questions, and give same answer to everything. I've only been living in the house for 4 days; I dread to think what the end of tenancy will be like. Do not use this letting agent at all costs.
4/5
GoogleWhilst studying a post graduate degree I stayed at a property. Generally really good service. A few minor items were not dealt with during my stay but communication throughout was excellent. I was most impressed when during the check out of the property Doug arrived early and politely asked if he wanted him to wait. He instead began to check the property and as the property was close to very clean he removed his shoes and helped clean the property so that it met the requirements to receive the full deposit. He also removed 1 large box which I did not have room for. He could've simply not offered advice and charged me for cleaning etc but instead was Proactive and helpful. If I return to Durham i will go straight to JW wood for property.
1/5
GoogleThe absolute worst company I've ever had the displeasure of dealing with. Very simply put, their customer service will make you wish you never signed.
5/5
GoogleExcellent service!
5/5
GoogleJW Wood was recommended to me by a friend and they are now the only agent I will use. I have bought and sold properties with Woods and I have always found the staff to be friendly and proactive who were always happy to help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 901 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 881.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
