Trusted Agent profile
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★★★★★
3,001 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,001 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,744 reviews on Google only. Show every review
5/5
GoogleI am purchasing my first property through JW Wood after a long search. Olivia has been fantastic to deal with in regards to the property I'm now buying, and the rest of the team have been without exception helpful, professional and communicative throughout my search during a difficult time to operate. Thanks!
Olivia will be delighted to read your comments and we are really pleased she was able to offer you support during the purchase.
5/5
GoogleHad a great experience so far purchasing a property with JW WOODS. Although sale hasn’t completed yet Olivia was very helpful when negotiating an offer & very responsive. Thank you!
Hello Megan, thank you for your kind review and comments regarding Olivia. It is very encouraging for her and her colleagues. I hope your sale proceeds to completion in these difficult times and you will be happy in your new home. Once again many thanks and stay safe.
5/5
GoogleRating only, no written review.
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleRating only, no written review.
Hi Emma, thanks for your 5 star review - our team are grateful and hope you stay safe and well .
5/5
GoogleRating only, no written review.
Hi Daniel, just a quick reply to say thank you for your 5 star review on behalf of our Consett team.
5/5
GoogleRating only, no written review.
Dear Gill, thank you for your 5 star rating. Our Consett team much appreciate it. Please stay safe.
5/5
GoogleRating only, no written review.
Hi Andrew. We are overly grateful for a 5 star review and have passed back on the positive feedback to our team at Consett. Many thanks.
5/5
GoogleRating only, no written review.
Thank you so much for your 5-star review, it truly means a lot to us!
5/5
GoogleFirst class service and very friendly
Hello Michael. Thanks for your review we are pleased that our Consett team has provided a first class service. It will greatly encourage them to receive your kind comments. Many thanks and keep safe.
5/5
GoogleProfessional and friendly service from the whole team
Thank you so much for your kind words.
2/5
GoogleNever been. Just tried to find a certain property on their site.
Good morning Carole, we are sorry to hear you have had an issue when looking for a property on our website. We would be only too happy to help as there can be any number of reasons why a property might not show online or as available. … More
5/5
GoogleThanks again team JW Wood. Top marks as always!
We are very grateful for the review and look forward to working with you again in the future.
5/5
GoogleProfessional and efficient service. I would highly recommend J W Wood
Hello Denise, thank you for your 5* review. We will be grateful for any recommendation so thank you in advance and stay safe.
5/5
GoogleExcellent service and Olivia keeps you up to date with everything you need to know.
Many thanks for taking the time to leave a review.
5/5
GoogleVery helpful staff and professional service, Olivia Slusher always rang back and gave us step by step updates would recommend Woods,
Thank you for taking the time to leave us a review. Our team at Consett were really pleased to read your comments and it always helps to encourage even better customer service.
5/5
GoogleCan't thank woods enough, Del and Adele were amazing , nothing is too much for them , and was kept in regular contact thankyou Woods and all your amazing staff
Many thanks for the review and we have great pleasure in passing your feedback to our Consett team.
5/5
GoogleBeing of a certain age and having no expereince of selling propery for nearly 40 years the Consett staff have quided us through with patience and kept us on the right road. Wonderful photos!
We really appreciate the time you have taken to leave us a great review. We are delighted that you were pleased with our service and we have passed on your comments to our team.
5/5
GoogleJust sold my house through jw woods in consett and i have been very happy with the service i recieved from all the staff especially Louise Mcdonald who kept me informed and advised about all matters regarding my sale, thanks Louise
We have passed on your review to Louise and the Consett team. Many thanks for taking the time to leave your comments and we are pleased that you were impressed with our customer service.
5/5
GoogleVery professional and friendly, especially Olivia, who dealt with my offer firsthand , and the continuous correspondence was always very reassuring and helpful. Thanks again.
A huge thanks from Olivia and her colleagues for a great review.
5/5
GoogleGill from the sales department was a great help keeping us informed on a weekly basis. The whole team at woods were very helpful and i would recommend them to anyone thanks Paul
Thank you for taking the time to leave a review. We have passed on your feedback to our team and they were delighted.
5/5
GoogleClare, Samantha and the rest of the consett team have been professional, supportive and helpful during our house sale and purchase. Even covid restrictions didn't limit their ability to provide everything that we needed
Hello Helen, thank you for your review. Claire, Sam and the Consett team appreciate your comments .It will encourage them in these strange times. Once again many thanks and stay safe.
5/5
GoogleRecently received 5 star service from JWWoods. The whole process has been very efficient, stress free and customer service we received from Adele lockey was first class can’t thank Adele enough and would highly recommend their services.
Jordon, thank you for your review. Adele appreciates your kind comments. We hope all goes well with your sale and please stay safe.
5/5
GoogleI’ve just sold my house using JW woods. Gillian Anderson was the sales coordinator. I have to say she was amazing. So helpful and friendly. She made the process so less stressful.
We are delighted that we were able to find a buyer for you at last and that Gillian did her usual best to ensure that the sale progressed and you were kept informed. Your kind comments encourage us all. Many thanks and stay safe.
5/5
GoogleGreat service, particularly impressed with the mother and daughter combo of Dell and Emily Hetherington. Local lasses with knowledge second to none and a credit to the company. Olivia, great help and very professional. They all deserve a pay rise working so hard through these really hard times.
Many thanks Jeff for the kind review and the five stars. Our Consett team were really pleased that you were happy with the service they provided.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
