5/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thank you Sandra for the 5* review, it is much appreciated.
Trusted Agent profile
Verified
JW Wood estate agents in Durham, Consett, Darlington and 2 more
★★★★★
3,000 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,000 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
208
Reviews on Trustpilot
Business-wide
Our offices
JW Wood's seven offices, most reviewed first. Each has its own page.
- JW Wood Durham7 Old Elvet, DH1 3HL903 reviews · 684 on Google (4.8)48 in the last 90 days
- JW Wood Durham (Lettings)7 Old Elvet, DH1 3HL883 reviews · 666 on Google (4.8)50 in the last 90 days
- JW Wood Consett16 Middle Street, DH8 5QJ774 reviews · 574 on Google (4.9)37 in the last 90 days
- JW Wood Darlington6 Duke Street, DL3 7AA531 reviews · 330 on Google (4.9)24 in the last 90 days
- JW Wood Bishops Auckland128 Newgate Street, DL14 7EH513 reviews · 310 on Google (4.8)26 in the last 90 days
- JW Wood Chester Le Street3 Front Street, DH3 3BQ478 reviews · 259 on Google (4.8)31 in the last 90 days
- JW Wood Chartered Surveyors7 Old Elvet, DH1 3HL312 reviews · 111 on Google (5.0)22 in the last 90 days
Reviews on Google
Showing 2,744 reviews on Google only. Show every review
Google4/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thank you for taking the time to leave a review. We would welcome the opportunity to work with you again in the future and exceed your expectations so that we may hope for a 5 star review.
4/5
GoogleSimple and truthful
5/5
GoogleA challenging sale, professional service throughout from Louise and the rest of the team. Well done.
Agent replied · 16 June 2024
Thank you for your review, our team at bishop are encouraged by your kind comments and Louise appreciates her mention. Many thanks and stay safe.
5/5
GoogleWilling to discuss problems/issues advise on alternatives. Very responsive and happy to guide the novices through the process.
Agent replied · 16 June 2024
Everyone's circumstances are almost always unique when dealing with property sales and it's of paramount importance that our team are on hand to offer guidance/advise to make the most of the situation.
5/5
Googlebought a house with the help of amanda dowson and the team at jw woods estate agents very very good service many thanks
Agent replied · 16 June 2024
Thank you for taking the time to leave us a review. We have passed on your comments to Amanda and her colleagues.
5/5
GoogleGoing through the stages of buying my first home. JW Wood have been great.
Agent replied · 16 June 2024
Bert, thanks for your review we know it can be daunting your first time and our team were glad that their efforts helped.
5/5
GoogleExcellent service provided by everyone. Couldn't fault them, especially Louise who kept me updated all of the time, thanks for a job well done 👍 👏 …
Agent replied · 16 June 2024
Hi Bill, thank you so much for leaving such a great review. Communication is critical when buying and selling homes which Louise excels at and we are delighted that you were happy with the service she offered.
4/5
GoogleI found Martyn Hunter of JW Woods excellent - he was efficient, very knowledgeable, helpful ,most informative and particularly pleasant to deal with .
Agent replied · 16 June 2024
Hello Carolyn, many thanks for your review. We have passed your kind comments on to Martyn who will be encouraged by them. His team is committed to providing a quality service and we are grateful for your comments. Stay safe.
5/5
GoogleMartyn, Amanda and Elizabeth have all been fantastic with the valuation, the advertising, viewings and the sale of our house. Thank you to you all
Agent replied · 16 June 2024
Emma, thanks for your review. Our team at Bishop appreciate your comments. Keep safe
5/5
GoogleThey have been very helpful for me as I’m buying my first home. Always reply quickly to my emails and are very professional.
Agent replied · 16 June 2024
Hi Gemma, thank you for your review. Buying for the first time can be a scary experience and I am delighted that our team helped you through the process. Hope you will be happy in your first home and we will be here in a few years time when you are ready to move on. Many thanks and stay safe .
5/5
GoogleWent through this agency to purcase our next home, the staff were incredibly responsive over the phone and email, we dealth with both Amanda and Elizabeth and are very happy with the service provided.
Agent replied · 16 June 2024
We hope you are very happy in your new home and thank you for your kind comments which we have forward to Amanda and Elizabeth.
5/5
GoogleGreat experience with JW Wood when selling my house. They were helpful and professional through a difficult process and I would strongly recommend them to anyone.
5/5
GooglePurchased a property using JW Wood (Amanda Dowson) and having had dealings with a number of other estate agents it was refreshing to have someone call you back when they say they would and answer any questions I had immediately, smoothest process I could have hoped for. Thanks a lot
Agent replied · 16 June 2024
We have passed your comments on to Amanda and her colleagues and they were delighted to read your kind words. Many thanks for taking the time to leave a review.
5/5
GoogleThe overall experience was very professional but the after sales from Gillian Anderson was second to none, she made sure everything went like clockwork. Great friendly service from all the team.
Agent replied · 16 June 2024
Being friendly is often as important as being efficient. We are really pleased that you were so happy with the service our team were able to provide.
5/5
GoogleDealt with Amanda Dowson on making an offer, and having it accepted through to Memorandum of Sale. Amanda was so friendly, professional and helpful throughout, keeping us informed and nothing was a problem for her. It was an absolute pleasure dealing with Amanda and JW Woods, thank you.
Agent replied · 16 June 2024
Thank you for your review. We understand you have bought a beautiful home and Amanda and her colleagues hope you will be very happy there. Many thanks and stay safe.
5/5
GoogleGillian Anderson was wonderful throughout the whole process of moving house. The process took longer than expected due to a number of issues but she kept me informed every step of the way. Very professional service.
Agent replied · 16 June 2024
Hello Clare, thankyou for your 5* review, it greatly encourages our team at Bishop Auckland. Moving home can be a long and complex activity and we are delighted that Gill was able to help. Our sales coordinators are a vital part of our service and Gill will appreciate your kind comments. Many thanks and stay safe.
5/5
GoogleAlways received good service from JW Wood. I am a regular customer having completed many transactions with them, most recently with Martyn Hunter for sale of land. I found his service excellent and would definitely recommend to others.
Agent replied · 16 June 2024
Hi Lee, thank you for your review. We have passed your comments onto our colleague Martyn. His team look forward to our future dealings with you . We would be very grateful for your recommendations and thank you in advance.
5/5
GoogleJW Wood (Bishop Auckland) were professional, polite and punctual. Martyn carried out a valuation and I was kept up to date with feedback from the viewings by both Amanda and Elizabeth. The property was sold promptly and is now in the capable hands of their after-sales team. 5 stars.
Agent replied · 16 June 2024
Many thanks for your kind comments. Our team at Bishop really appreciate it when a client takes the trouble to write. We hope all goes well with your sale.
5/5
GoogleJW Wood have been extremely quick and responsive in dealing with my property purchase. Dealing with Elizabeth Taylor has been highly professional, quick and easy! Really impressed and pleased with all aspects of service - Ben
Agent replied · 16 June 2024
Ben, thanks for the review and we have passed your comments on to Liz and her colleagues.
5/5
GoogleWe’ve just sold our house through JW Wood and we received excellent service, particularly after sales from Gill Anderson. Gill has been absolutely outstanding; she has kept us informed throughout, with regular updates and talked us through every step in order to make everything really clear.
Agent replied · 16 June 2024
We are delighted that our team at Bishop Auckland provided an excellent service to you. Gill is a vital part of our sales service and will be greatly encouraged by your kind remarks. Once again many thanks and stay safe.
4/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Hi James, many thanks for leaving a review. We hope to work with you again in the future which will allow us the opportunity to raise your review up to 5 stars.
5/5
GoogleExcellent customer service and a special thank you to Amanda sorting out everything professionally and efficiently.
Agent replied · 16 June 2024
Many thanks for leaving the review for Amanda at our Bishop Auckland office
5/5
GoogleMartyn has been great from the start with honest advice and support to bring our property to market. The team have been very helpful to us too as some properties we have been interested in have been marketed by them too. I would highly recommend this agent.
Agent replied · 16 June 2024
Martyn is very knowledgeable and passionate about his role as manager at our Bishop Auckland office so its great to hear such positive feedback. Many thanks.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
JW Wood is among the Trusted Agent Awards Night 2026 winners.
- GoldTrusted Agent Awards Night 2026: North East Estate Agency of the Year
Source: Trusted Agent Awards Night 2026 winners, as published.
EA Masters
JW Wood is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North East
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North East
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
RAN Awards
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 2017
2017 1 award RAN Awards 2017 winners
- WinnerRAN Awards 2017: Best Agent Regional Award, North East
Source: RAN Awards winners lists, as published, linked by year.
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Questions about JW Wood
Which JW Wood office has the most reviews?
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
Where are the JW Wood offices?
The seven JW Wood offices, by town:
- Bishop Auckland: 128 Newgate Street, Bishop Auckland, DL14 7EH
- Chartered Surveyors: 7 Old Elvet, Durham, DH1 3HL
- Chester Le Street: 3 Front Street, Chester Le Street, DH3 3BQ
- Consett: 16 Middle Street, Consett, DH8 5QJ
- Darlington: 6 Duke Street, Darlington, DL3 7AA
- Durham: 7 Old Elvet, Durham, DH1 3HL
- Durham (Lettings): 7 Old Elvet, Durham, DH1 3HL
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
