Trusted Agent profile
Verified
★★★★★
3,000 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,000 reviews on four platforms, rated 4.8 out of 5 overall.
2,751
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
208
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,744 reviews on Google only. Show every review
5/5
GoogleAmazing and professional service from Tracy, she has been fantastic at keeping us up to date with the progression of our sale. Tracy made the process so easy for us. We couldn’t thank her enoughPositiveResponsiveness, Professionalism
What a fanastic review. Tracy was delighted to read your comments so thank you very much for taking the time to leave your feedback.
5/5
GoogleHelen Milner was excellent. She handled my ongoing purchase with utmost professionalism and was very responsive. She updated me on time and the customer service provided by the whole team has been top notch. Would definitely recommend them.PositiveResponsiveness, Professionalism
Thank you for your review and kind comments. Helen is greatly encouraged when a buyer takes the trouble to write a review. Please stay safe.
5/5
GoogleThis is the first house sale we have ever done, the whole experience was handled in a professional manner from day one. The ongoing advice and general help from Gillian once we had agreed an offer was great. The sale dragged on for some time due to circumstances beyond our control but Gillian was always ready to keep us on the right track. Her help and encouragement ensured it was altogether a relatively stress free event, I did get a bit cross when I kept losing the end of the poor quality parcel tape though ! So a big thank you to JW Wood and especially Gillian, it can`t have been easy putting up with my inexperience.PositiveResponsiveness, Quality, Professionalism
We really appreciate you taking the time to leave such a detailed review - its something that really helps our team and offers recognition for their efforts. So from everyone involved many thanks again.
5/5
GoogleSandrine and Liam have been so helpful, we have felt well looked after at every step so far. A huge thank you xx
Thanks for taking the time to leave a review Rebecca. We have passed your comments on to Sandrine and Liam and they were really happy to receive a 5 star review.
5/5
GoogleWe were most grateful to the staff at Woods particularly the staff at Durham Liz MacDonald was excellent and kept in touch with us throughout the sale procedure
We are delighted that our team were able to provide a first class service and we have passed on your comments for all to read.
5/5
GoogleGill did everything she could to take the stress out of a very stressful and drawn out purchase. Professional, competent, warm & friendly - really brilliant service!
Thank you Catherine for leaving a review. We have passed on your feedback to our team and they were equally delighted.
5/5
GoogleWhat a great team. So supportive during the uncertanty of Covid. Always on hand with guidance and to talk us through options for driving out house sale. I would recommend very highly.
5/5
GoogleLiam was great at updating us quickly on the progression of our purchase and we felt he was very clear and honest. It made the process a lot easier and we felt very comfortable. JW Wood also sent us a really useful “what happens next” document to answer any enquiries we may have had.
It can be daunting as a first time buyer and we are delighted that Liam was helpful to you. Our Darlington team appreciate your kind comments. Many thanks and stay safe.
5/5
GoogleGill was always helpful and responsive throughout our most recent purchase. I look forward to dealing with the JW Wood team again when we find our next property.
5/5
GoogleJust at the start of our journey but super responsive services and clear and timely communication from Sandrine, who has been brilliant. Thank you so much.
We are delighted that we've made a great first impression and we hope that the rest of your journey is equally as good.
5/5
GoogleGreat service, with constant communication from Louise MacDonald. Much appreciated.
Hi Gary, just a quick reply to say thank you for the review and we have passed on your comments to Louise and the rest of our Darlington team.
5/5
GoogleHave had good, friendly and efficient service throughout. Support is much appreciated.
Many thanks for the review and we are pleased that you were impressed with our customer service.
5/5
GoogleGenerally very helpful and responsive during our purchase process.
Thank you very much for your review and taking the time to leave some feedback.
5/5
GoogleExcellent and quick reply and communication. Friendly and professional staff. I will strongly recommend this agency. Happy to deal with them in future.
Diana, thank you for your review our team at Bishop appreciate your kind remarks and we hope all goes well with your transaction. Many thanks and stay safe.
5/5
GoogleSandrine stayed late on a weekend to get our offer over the line and was helpful, professional and responsive at all points in the process. Very satisfied.
5/5
GoogleGreat service from the JW Wood team Darlington branch, very professional. Thanks to Sue and Sandrine for all there help and keeping me updated every step of the way
We are delighted that you were happy with our services and we are equally grateful for you taking the time to leave us a lovely review. Many thanks.
4/5
GoogleI had a very good experience calling in at JW Wood Estate Agents in Darlington, on Monday, I was given Professional, helpful service. Recommended.
Many thanks for the review. We would welcome the opportunity to work with you again and see if we can achieve 5 stars next time as we always strive to do better.
5/5
GoogleA professional approach throughout the whole process,from initial contact to completion. special thanks to Liam and Sandrine,who are effectively 'front of house' and any enquiry whether big or small is effectively dealt with.
Thank you for taking the time to leave a review for our Darlington office. The team were delighted to read your comments.
5/5
GoogleGood experience from start to finish. It wasn't the most straight forward sale, so special thanks to Sam who kept everything on track and everyone informed along the way. I would highly recommend JW Wood if you're thinking of selling.
We are most appreciative of both your 5 star review but also your recommendation. Many thanks for taking the time to leave feedback which our team will take pleasure in reading.
5/5
GoogleTeamed up with Liam Barker, very professional and helpful, a credit to JW Woods. Kept up to date with selling of my property, now having also bought via JW Woods expecting the purchase process to be just as smooth.
A repeat customer - our favourite kind! We are delighted that your first experience of JW Wood was so positive and we are delighted that we are working together again.
5/5
GoogleRecently bought a house from JW Wood, we have nothing but Good things to say, our experience with Liam Barker was also amazing, he was so helpful especially with been a first time buyer. I would definitely recommend without a doubt.
It doesnt matter your cirumstance, whether a first time buyer or a house buying pro we are always here ready and willing to help as much as we can. We hope you will be very happy in your new home.
5/5
GoogleExcellent service from all the staff at JW Wood in Darlington especially Liam who went above & beyond in helping us find a buyer for our home very quickly. Super efficient and a pleasure to deal with. Valued their honesty & trust. Would highly recommend JW Wood. Very friendly and professional.
Steve, many thanks for your review. Liam will be encouraged by your remarks as he strives to provide a quality service to our sellers. Please keep safe.
5/5
GoogleGreat experience working with the team, selling our property. From Jonathon giving the most realistic valuation to working with Helen & Ann in the sales team. Extremely efficient, friendly service, sold our property within a week. Would highly recommend J W Woods
What a great success story! We are delighted everything has gone well and that our team were able to provide you a great service.
4/5
GoogleRating only, no written review.
Our Bishop Auckland team are very grateful for you taking the time to leave a review. We would be only to pleased to work with you again in the future and see if we can push your next review up to 5 stars. Many thanks.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 903 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 883.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
