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★★★★★
3,004 reviews across 7 offices and 4 platforms
JW Wood has seven offices, in Durham (three offices), Consett, Darlington, Bishop Auckland and Chester Le Street. Together they have 3,004 reviews on four platforms, rated 4.8 out of 5 overall.
2,754
Reviews on Google
All 7 offices
19
Reviews on Facebook
All 7 offices
22
Reviews on Yell
Business-wide
209
Reviews on Trustpilot
Business-wide
JW Wood's seven offices, most reviewed first. Each has its own page.
Showing 2,747 reviews on Google only. Show every review
5/5
GoogleI had a very negative experience with another agent so made the decision to switch to JW WOOD. After I'd had my house on the market with no offers for 5 months, I had 4 offers within 3 weeks with this company! They have been extremely …
A very detailed and thorough review - thank you very much from all of our team at Consett.
5/5
GoogleThe experience from start to end was fantastic. In particular I would like to say how professional and understanding Alex was during the valuation and sign up. In addition Olivia was fantastic providing regular and informative feedback. In …
Thank you for your kind words Rachel, all of our staff appreciate it. Congratulations on your new home, hope you’re really happy there.
5/5
GoogleThe aftercare service from this company is amazing, thank you Gill (Anderson) for all your hard work over the last few weeks 🥰 and also to Martyn (Hunter) for all your attention and help to achieve the sale. I would fully recommend this company 😌 …
Thank you for taking the time to leave a review. We have passed on your feedback to your team and they were delighted.
5/5
GoogleThankyou to all the staff at JW Woods and especially Gill Anderson as our contact after we made the initial offer on our purchase. In what has been a frustrating experience at times Gill has kept us up to date …
Thank you for your comments which will encourage Gill. Hope you enjoy your new home and please keep safe.
5/5
GoogleWe bought our forever home through JW Wood. The team at JW Wood were so accommodating and Sue took us for our first viewing the very same day we called!! Gill supported us through the after sales process and was there every step of the way. …
Ann, thank you for taking the time to leave such a kind review. We are delighted that you have found your dream home and wish you years and years of happiness there.
5/5
GoogleI would like to thank Elizabeth and the sales team at jw woods Bishop Auckland for all the help and advice during a very complicated sale for all the quick responses and communication would highly recommend them to anyone …
Thank you Anne for a lovely review for Liz at our Bishop Auckland office.
5/5
GoogleJ W WOOD Bishop Auckland branch has beaten expectations that started with the easy arrangement/schedule of the valuation date directly online. From the valuation taken place on the Tuesday, pictures and video on the Thursday and sold by the …
Thank you for your kind words. It certainly was quick!
5/5
GoogleJW Wood - Bishop Auckland were professional, polite and punctual. We booked our valuation with Martyn who had our property on the market within a couple of days, by the end of the week the house was under offer, incredible service provided …
Many thanks for taking the time to leave a detailed review.
5/5
GoogleI am delighted at the service provided by j w wood both in their sales and after sales service. I was selling my mothers house from 150 miles away so I knew I needed a responsive sales service (which I got) but I was even more impressed by …
Geoff, many thanks for leaving us a thorough review and we are grateful for the 5 stars!
5/5
GoogleWhat can I say! Gill Anderson has been an absolute star throughout our buying process, which was long, full of issues (all solicitor related) she updated us at least once a week and helped out in every possible way she could - with some …
5/5
GoogleWe are currently in the process of buying a property through JW Wood after our previous property fell through. I only wish we had seen that one through them as I am sure things would have been different. They have been professional, …
Thanks so much for taking the time to leave such a detailed review. Many thanks for the recommendation and we hope to work with you again in the future.
5/5
GoogleExcellent viewing
5/5
GoogleCouldn't fault Adrian and JWW. Very responsive when we needed a quick valuation and was happy to give advice on any questions asked
Jonathan, thank you for your review, Adrian is a long established director but still enjoys the encouragement your comments provide to him and his team . Once again many thanks and stay safe
5/5
GoogleAbsolutely fantastic service, Gill was just fantastic and was in contact all the time to keep me up to date with information. Would definitely use Woods again
5/5
GoogleWoods have been fantastic start to finish especially Tracey who has gone out her way to help make the purchase as smooth as possible. She was very prompt replying to emails and calls.
Hello Elle-Lea, thank you for your review and your kind comments about the service you have received from our Chester le Street office. Tracy is a long term and experienced negotiator and it is very encouraging to her and her colleagues to … More
5/5
GoogleWe asked JW Wood to handle the sale of our property, and had good, efficient and supportive service from a team of people who knew what they were doing and understood the local property market and customer baser. They also had empathy with you as the vendor. Very pleased with the service we got from them.
Hello John, thank you for your review. We have a very experienced team in Chester le Street and it really encourages them when a client takes the trouble to send a 5 star review. We at JWW are very grateful.
5/5
GoogleAmazing and professional service from Tracy, she has been fantastic at keeping us up to date with the progression of our sale. Tracy made the process so easy for us. We couldn’t thank her enough
What a fanastic review. Tracy was delighted to read your comments so thank you very much for taking the time to leave your feedback.
5/5
GoogleRating only, no written review.
Hello Heidi, thank you for your 5* review. Our team at Chester le Street really appreciate and are encouraged when a client takes the trouble to send a review. Many thanks and stay safe.
5/5
GoogleRating only, no written review.
Hi Karen, we just wanted to say a quick thank you for leaving a 5* review. Every review is of great benefit for our team and reenforces the need to provide the best service we can.
5/5
GoogleRating only, no written review.
Hi Beverley. Thank you for taking the time to leave us a review. We are delighted that you were happy with our service. All the best.
5/5
GoogleAlways attentive to questions and kept good communication with regular updates
Communication can come in a variety of methods including calls, emails, instant messaging etc. But what is most important is that it is consistent and beneficial. Many thanks for taking the time to leave a review.
5/5
GoogleExcellent work from Vicky and Chloe everything sorted so quickly and professionally
Thats great to read. Many thanks for the review.
5/5
GoogleExcellent service from all at the firm. very helpful and efficient throughout particularly as the house I was viewing was unoccupied.
Hi Peter, many thanks for taking the time to leave a review for our Chester le Street office. Its always encouraging to read positive feedback.
5/5
GoogleDefinitely I will recommend JW Wood, 5 from 5. Great team work!
Igor thank you for your kind comments which we have passed on to our team in Chester le Street. We hope your sales proceeds to completion and please keep safe.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
JW Wood is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
JW Wood is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
JW Wood and its branches won awards at the RAN Awards in one year, most recently 2017.
RAN Awards winners in one year, the group and its branches: 2017.
RAN Awards by year, 20172017 1 award RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Send JW Wood a message.
Durham has the most, with 904 reviews rated 4.7 out of 5, followed by Durham (Lettings) with 884.
The seven JW Wood offices, by town:
Yes. In The Trusted Agent 2026 awards, Durham won Platinum, Consett won Platinum and three more branches won Gold. At the Trusted Agent Awards Night 2026 the group won Gold for North East Estate Agency of the Year. The group and its branches have also won 5 other industry awards since 2017.
