★★★★★ 5/5
GoogleI had a wonderful experience with John German during the renting process for my new home. Everything was handled professionally and transparently. I’d like to give a special mention to Becky for her patience with the documents and to Laura for her help. Thank you to the whole team for making this a stress-free experience!
Simona · 13 July 2026 · John German Burton-Upon-Trent
Agent replied · 13 October 2026
Many thanks for your review! I have passed on your thanks to the lettings and management team and we are very pleased that you were happy with the service! Many thanks again. Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleSelling my house through John German estate agent was an outstanding experience from start to finish. Their professionalism, knowledge, and communication were exceptional throughout the entire process.
They kept me informed every step of the way, offered honest advice, and worked tirelessly to ensure everything progressed smoothly. I was doing everything on my own so I needed support and advice at times and nothing was ever too much trouble they were always available to answer questions and provide reassurance when needed.
Their expertise and dedication resulted in a successful sale, and I genuinely couldn’t have asked for a better service especially from Lisa , Alex and Vicky. If you’re looking for an estate agent who is reliable, proactive, and genuinely cares about achieving the best outcome for their clients, I would recommend John German without hesitation.
Thank you for making what could have been a stressful experience so straightforward and successful!
Jackie Schofield
Jackie · 11 July 2026 · John German Derby
Agent replied · 11 October 2026
Dear Jackie, Thank you so much, for taking the time to leave such a lovely & thoughtful 5 * review for the Derby team .It was an absolute pleasure to help you through your house sale, and we're delighted to hear that we made the process feel straightforward and well supported. Selling a home can be a daunting experience, especially when you're managing everything yourself, so we're really pleased that Lisa, Alex and Vicky were able to provide the guidance, reassurance and communication you needed along the way.
Your kind words about our professionalism, dedication and teamwork mean a great deal to us. Thank you for trusting John German with your sale and for recommending us so highly.
We wish you every happiness and success in the next chapter, and if we can ever help you again in the future, we'd be delighted to do so. With kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleFirst class service from everyone in the office at Uttoxeter from initial contact re valuation of my property. Throughout the whole process I was kept informed and helped if needed to the conclusion of the my property Sale. I can not recommend the Uttoxeter office enough as they are superb.
Sean · 16 June 2026 · John German Uttoxeter
Agent replied · 16 October 2026
Dear Sean, Thank you so much for taking the time to leave such a lovely 5* review. We’re delighted to hear that you had a positive experience with our Uttoxeter team from the initial valuation right through to the completion of your sale. Keeping our clients informed and supported throughout the process is something we really value, so it’s wonderful to know this made a difference for you. Your kind words and recommendation mean a great deal to all of us, and we wish you all the very best for the future, with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleAmazing experience buying our property with John German Uttoxeter. The communication has been brilliant from start to finish. A special mention to Debbie who has gone the extra mile to arrange multiple viewings for us whilst making the whole process seamless and stress free.
Leeshy · 16 June 2026 · John German Uttoxeter
Agent replied · 16 October 2026
Dear Leeshy, Thank you so much for your wonderful 5* review. We are delighted to hear that you had such a positive experience purchasing your property with our Uttoxeter team. Buying a home is a significant milestone, and we're thrilled that our communication and support helped make the journey a smooth and enjoyable one.
Debbie will be especially pleased to receive your kind feedback. She is dedicated to providing exceptional service, and it's fantastic to hear that her efforts in arranging multiple viewings and keeping the process seamless and stress-free made such a difference to your experience.
Thank you for choosing John German and for taking the time to share your feedback. We wish you many happy years in your new home, with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleExcellent service from everyone very friendly and professional would recommend them to anyone
Mark · 13 June 2026 · John German Burton-Upon-Trent
Agent replied · 13 October 2026
Dear Mark , Thank you for your lovely 5* review for the Burton Team , they will appreciate it and thank you for all your recommendations , we wish you all the very best with kind regards Sarah Hill Area Sales Director.
★★★★★ 5/5
GoogleThe team at John German have been excellent. The property had not sold with a previous Estate Agent but with Simon's excellent photography and far better marketing we were successful !
I would definitely recommend this company....
Lesley · 13 June 2026 · John German Burton-Upon-Trent
Agent replied · 13 October 2026
Dear Lesley, Thank your lovely feedback for the 5* review for the Burton Sales Team .We're thrilled that Simon's photography and enhanced marketing made such a difference and helped secure a successful sale. It was a pleasure working with you, and we truly appreciate your recommendation. Thank you for placing your trust in John German, and we wish you every happiness in your next chapter, with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleFantastic service from start to finish selling our wonderful house after 40yrs in it and buying our dream bungalow. Can’t fault JG at all and a pleasure to work with them all 🤩🤩
I would definitely recommend to anyone Thank you 🤩
Ian · 11 June 2026 · John German Derby
Agent replied · 11 October 2026
Dear Ian, Thank you so much for your wonderful 5* review for the Derby Team and your future recommendations ! It was an absolute pleasure helping you sell your beautiful family home after 40 years and for you to find your dream bungalow. We’re delighted we could be part of such an important milestone for you both. Your kind words mean so much to the whole team, and we truly appreciate your trust throughout the process. Wishing you many happy years and wonderful memories in your new home 🏡with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleA very professional company. Nothing seemed too much trouble and provided good advice throughout our house sale.
Cliff · 11 June 2026 · John German Derby
Agent replied · 11 October 2026
Dear Cliff , thank you for 5* review for the Derby Team, it will be thoroughly appreciated along with your kind words , the team pride themselves on their professionalism and will be delighted to be told , with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleI wanted to take a moment to share my feedback on my recent house buying experience with John German, particularly working with Lisa Hunt and the wider team.
Overall, I had a very positive experience throughout the process. Lisa Hunt was an excellent manager, highly organised and consistently prompt in her responses, which made a significant difference during what can often be a stressful journey.
The team was very helpful at multiple stages, especially during property viewings. I appreciated the clear timelines provided, the effort taken to explain any issues, and the patience shown in addressing my questions and concerns. The coordination between the seller and myself was handled smoothly, which helped keep things progressing efficiently.
As a piece of constructive feedback, I would have really appreciated a small gesture at the end of the process, such as a congratulatory bouquet or a sweet treat, either on completion, key collection, or moving-in day. It would add a thoughtful and memorable touch to an already positive experience.
That said, I would definitely recommend John German and the team to anyone looking to buy property. Thank you again for your support throughout this journey.
Regards
Harish
Harish · 11 June 2026 · John German Derby
Agent replied · 11 October 2026
Dear Harish, Thank you so much for your fabulous 5* review for the Derby Team and kind recommendation. We’re delighted to hear you had such a positive experience with Lisa and the wider team throughout your house buying journey. Buying a home can be a stressful process at times, so it’s wonderful to know the communication, support, and coordination helped make things smoother for you. We also really appreciate your thoughtful feedback and will certainly take it on board and pass on to the team . Wishing you lots of happiness and wonderful memories in your new home, with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleWe sold our property and also brought with John german the whole experience was made so easy constantly keeping us upto date with feedback on the viewings we had and working hard to show us property's, everyone was so friendly and tried there best to answer any concerns we had , to be given a dedicated member of staff once we had sold and brought to do all the chasing up was amazing and took the pressure off us (thanks vicky) .I would highly recommend John german and would not hesitate to use again .
Gina · 11 June 2026 · John German Ashbourne
Agent replied · 11 October 2026
Dear Gina, Thank you so much for your wonderful 5 * review for the Ashbourne and for choosing John German to help with both your sale and purchase. We're delighted to hear that our team made the process as smooth and stress-free as possible and that you felt well informed throughout. Providing regular updates, honest feedback, and dedicated support is something we pride ourselves on, so it's fantastic to know this made a difference to your experience.
Vicky will be especially pleased to receive your kind words. We're fortunate to have such a dedicated team member, and we're glad her support helped take some of the pressure off during your move.
Thank you again for your recommendation and trust in us. We wish you every happiness in your new home and look forward to assisting you again in the future should the need arise, with many thanks Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleEveryone at John German was brilliant, professional and friendly. They all communicated very well and had a dedicated person, Vicky, keeping the sales process going once an offer was accepted .
Would highly recommend to everyone.
Mike · 11 June 2026 · John German Ashbourne
Agent replied · 11 October 2026
Dear Mike , Thank you for your wonderful 5 * review and recommendation for the Ashbourne Team . We are delighted to hear that you found our team to be professional, friendly, and communicative throughout your move. Buying or selling a property can be a complex process, so it's great to know that our support helped make your experience a positive one. We're especially pleased that Vicky's dedicated assistance after your offer was accepted helped keep everything progressing smoothly. She will be thrilled to receive your kind feedback. Thank you again for choosing John German. We wish you all the very best for the future and hope to be of assistance again should you ever need us, with kind regards Sarah Hill Area Sales Director .
★★★★★ 5/5
GoogleJohn German were very professional from our initial survey to the final sales point.
All the staff in the Uttoxeter office couldn't have been more helpful, I would strongly recommend John German to anyone looking to sell or buy property in this area.
Gordon · 16 May 2026 · John German Uttoxeter
Agent replied · 16 October 2026
Dear Gordon , Thank you so much for your kind 5 * review for the Uttoxeter Team and your recommendation, we really appreciate you taking the time to share your experience.
We’re delighted to hear that you found the team in our Uttoxeter office so helpful throughout your journey, from the initial survey right through to completion. Providing a professional and supportive service is always our aim, so it’s wonderful to know this came across.
Wishing you all the very best, and thank you again for choosing John German, With kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleI would highly recommend this estate agent. John German, Uttoxeter are professional, organised, supportive and efficient. They actually care about you as a client and helping to sell your house. You get your own dedicated sales progresser who pushes the sale forward and helps and supports you from sale to completion. They go out of their way for you and are always helpful and polite. Thank you to everyone at John German, you are by far the best estate agent in Uttoxeter!
Jennifer · 16 May 2026 · John German Uttoxeter
Agent replied · 16 October 2026
Dear Jennifer, Thank you so much for your wonderful 5* review and recommendation for the Uttoxeter Team . We’re delighted to hear you felt supported throughout your journey with us and that our team, especially your dedicated sales progressor, helped make the process as smooth and stress-free as possible. Your kind words truly mean a lot to everyone here at John German Uttoxeter, and we really appreciate you taking the time to share your experience. Wishing you all the very best for the future and thank you again for choosing us, With kind regards Sarah Hill Area Sales Director .
★★★★★ 1/5
GoogleAVOID IF YOU WANT TO SELL YOUR HOUSE!!!!!!
They employ inexperienced sales staff who haven’t got a clue of how much your house is worth they will overvalue value your house to pull the sale then you can forget selling it as potential buyers lose interest as valuations do not match the properties sold in the area
When the lenders carry out a valuation your house will down value and you will be stuck with a sale and maybe lose money on your forward purchase
2 weeks and I’m still awaiting a call from Simon Redfern to discuss this matter
Bad service
Don’t waste your money or time !!!!!
Premier · 13 May 2026 · John German Burton-Upon-Trent
Agent replied · 13 October 2026
Dear Premier , We’re sorry to read your feedback and that you feel disappointed with your experience.
For context, your offers received were not accepted by our clients, as the decision to negotiate or proceed ultimately rests with the vendor. Our valuations are based on comparable sales data, local market insight, and current market conditions. We also have a strong track record of successfully selling properties in the local area. As with all transactions, mortgage valuations are conducted independently by lenders and can vary.
We regret if our communication fell short of your expectations on this occasion, as this is not the level of service we aim to deliver. We would welcome the opportunity to discuss your concerns with you directly.
While we value all feedback, we do not feel this review fully reflects the circumstances surrounding these transactions. With kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleI cannot thank or recommend John German enough for their help with our recent purchase. Madeline in sales was really helpful and professional in arranging viewings on several properties and getting our sale arranged, thank you!
But I must say without the help and support from Jessica in Sales Progression we wouldn't be in our new home. We encountered more than a few hurdles on our journey, and her help and expertise were invaluable! She was absolutely fantastic, there was nothing she would stop at in order to get us and our entire chain moving. Without her proactive approach I genuinely think this chain would've collapsed at the final hurdle. We can't thank her enough for all she did for us. We will absolutely be recommending John German to anyone wanting to buy/sell/let in future! Thank you so much
Kerry · 13 May 2026 · John German Burton-Upon-Trent
Agent replied · 13 October 2026
Dear Kerry , Thank you so much for taking the time to share such a thoughtful and detailed 5 * review for the Burton team, it truly means a great deal to us. We’re delighted to hear that you had a positive experience with Madeline and that she was able to support you in arranging viewings and getting your sale underway. It’s especially wonderful to hear how much of an impact Jessica had during your journey. Sales progression can sometimes be challenging, so knowing that her dedication, persistence, and proactive approach helped you overcome those hurdles and reach the finish line is incredibly rewarding for us all.
I’ll make sure your kind words are shared with both Madeline and Jessica, they will be absolutely thrilled to hear how much their efforts meant to you.
Congratulations on your new home, and thank you again for your recommendation. We wish you many happy years ahead and would be delighted to help you again in the future, with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleVery professional and knowledgable. The whole team were great. Jessica who was the sales progression manager was exceptional
Jackie · 13 May 2026 · John German Burton-Upon-Trent
Agent replied · 13 October 2026
Dear Jackie , Thank you so much your 5* review and for your kind words, it really means a lot to the whole team. We’re delighted to hear that you had such a positive experience and that our professionalism and knowledge stood out. I’ll be sure to pass on your lovely feedback to Jessica as well, she’ll be thrilled to know her support made such a difference. Wishing you all the very best, and thank you again for taking the time to share your experience, with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleRating only, no written review.
John · 11 May 2026 · John German Derby
Agent replied · 11 October 2026
Hi John, Thank you for the 5* review . We really appreciate the feedback with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleJohn German are by far one of the best estate agents we have had the pleasure of being in contact with. Although not our own estate agents for selling but estate agent for the home we bought.
Rebecca Dixon in particular who looked after us with any queries and helped us with our own conveyancer who was not the best at communication. Rebecca would be contacting our conveyancer and offering advice to us which was extremely helpful.
We are now in our new home and absolutely love it 🥰
Thank you all again for your professionalism and expertise
Sharon · 11 May 2026 · John German Ashbourne
Agent replied · 11 October 2026
Dear Sharon , Thank you so much for the wonderful 5* review for the Ashbourne Team! We’re delighted to hear you had such a positive experience with us, even though we weren’t acting on your behalf directly to sell your own home ,Rebecca will be especially pleased to hear your kind words, she’s dedicated to supporting buyers and sellers every step of the way, so it’s great to know she was able to help and make the process smoother for you. Wishing you many happy years in your new home, and thank you again for your recommendation! With kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleGood all round service. Staff very efficient & friendly, they keep you well informed in the process.
John · 11 May 2026 · John German Ashbourne
Agent replied · 11 October 2026
Dear John , thank you so much for your lovely 5* star review for the Ashbourne Team , we really appreciate it , with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleGreat estate agents they really market your house well with great marketing videos and photos and stay in touch with you through the total process of selling and moving into your new home . Totally recommend
Joanna · 11 May 2026 · John German Ashbourne
Agent replied · 11 October 2026
Dear Joanne , Thank you so much for your 5* Review for the Ashbourne Team, and your kind words and recommendation! We’re really pleased to hear you were happy with the marketing of your home and felt supported throughout the whole process. Keeping our clients informed every step of the way is really important to us, so it’s great to know that made a difference. Wishing you all the best in your new home! With kind regards Sarah Hill Area Sales Director .
★★★★★ 5/5
GoogleJohn German were the agents for our purchase in Milldale. Vicky, Emma and her team in Ashbourne were fantastic. There were lots of complexities and they navigated them brilliantly. They were flexible, responsive and always on it. We really appreciated their support! Andy & Angie
Andy · 11 May 2026 · John German Ashbourne
Agent replied · 11 October 2026
Thank you so much, Andy & Angie, for your 5* Review and your kind words . It really means a lot to the whole team. We’re so pleased we could support you through your purchase. It certainly had its complexities, but we’re glad we were able to help navigate everything smoothly and keep things on track for you.
Vicky, Emma, and the Ashbourne team will be delighted to hear your feedback. Providing a responsive and supportive service is something we always strive for, so it’s wonderful to know it made a difference to your experience. Wishing you both every happiness in your new home! , with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleFriendly and efficient service. Emma and Vicky were particularly helpful.
Robert · 11 May 2026 · John German Ashbourne
Agent replied · 11 October 2026
Dear Robert , Thank you for your Lovely 5* review for the Ashbourne Team, They will really appreciate your kind words, we wish you all the very best , with kind regards Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleWe recently bought our first home through John German and I couldn’t rate their professionalism and helpfulness more highly. We were able to have several viewings after having our offer accepted, so that we could show our parents and have a final check round before we exchanged. They also gave access to our carpet fitter, so he could measure up before we moved in. Gemma, showed us round on our first viewing and was so lovely, so we were really pleased to see she was in the office when we picked the keys up! Vicky was the main person I spoke with during the buying process, she was incredibly patient, warm and kind. Especially as this was our first purchase, so everything felt quite overwhelming. She really reassured us and was excellent at chasing our seller and their solicitors. I don’t think we’ll ever sell our house as we hope it’s our forever home, but if we were to in the future, we’d definitely use them!
Phoebe · 9 April 2026 · John German Derby
Agent replied · 16 April 2026
Dear Phoebe,
Thank you for your lovely 5 Star review for the Derby Team. We’re absolutely delighted to hear that your first home-buying experience was such a positive one. It’s great to know that the extra viewings and access for your carpet fitter helped make the process smoother for you, we always try to go the extra mile where we can.
Gemma will be so pleased to hear your kind words, and we’re especially glad Vicky was able to support and reassure you throughout what can often feel like an overwhelming process. Helping first-time buyers feel confident and cared for is something we’re really passionate about.
Congratulations on your beautiful new home, we hope you make many happy memories there for years to come! And while we love the idea of it being your forever home, we’d be more than happy to help again should you ever need us in the future. Wishing you all the very best Sarah Hill Area Sales Director
★★★★★ 5/5
GoogleExcellent experience selling our house with John German. Professional and good communication throughout
Mark · 9 April 2026 · John German Uttoxeter
Agent replied · 16 April 2026
Dear Mark , Thank you so much for your lovely 5 * review for the Uttoxeter team . We’re delighted to hear that you had such a positive experience selling your home with us. It’s especially lovely to know that you felt supported through clear and consistent communication, as we know how important that is during the process. We really appreciate you taking the time to share your experience, and we wish you all the very best in your next chapter, with kind regards Sarah Hill Area Sales Director
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