Trusted Agent profile
★★★★★
962 reviews across 7 offices and 2 platforms
John German has seven offices, in Burton-Upon-Trent, Loughborough, Uttoxeter, Ashbourne, Derby, Ashby-De-La-Zouch and Barton Under Needwood. Together they have 962 reviews on two platforms, rated 4.8 out of 5 overall.
John German's seven offices, most reviewed first. Each has its own page.
Showing 937 reviews on Google only. Show every review
5/5
GoogleGreat service, communication was spot on, always helpful with advice, would recommend.
Thanks for the 5* review Ben, it's very much appreciated. Very happy to read the service was so good and that you'd recommend us; please do. All the best - Andy Jones, Director.
4/5
GoogleRespond to any issues we have had so far promptly and effectively. Overall very pleased.
Dear Joshua, thank you so much for your review for our letting agent. We hope to push you up to a 5* review very soon and we wish you all the best. Tracey Glenn, Director.
5/5
GoogleI have been with these guys for a decade now - they always sort any problems quickly and are really easy to talk to. Highly recommend.
Hi Sammi - thank you for your 5* review. It has been a pleasure letting and managing your properties over the years. I will pass your comments over to our Derby Lettings Team. Many thanks Tracey Glenn, Lettings Director
5/5
GoogleHIGHLY RECOMMEND JOHN GERMAN ESTATE AGENTS DERBY very satisfied with all the staff, during the sale of my property, always keeping me up to date on each viewing and buyers comments,I will be contacting them again next year to sell more properties, Thank you VICKI REID, talk soon
Dear John, thank you so much for this amazing review. Delighted to read we kept you updated and we'll pass this onto Vicki Reid - she'll be delighted that she's delivered such a service AGAIN. We look forward to helping you again next year and we wish you all the best - Andy Jones, Director.
5/5
GoogleReally friendly and professional team who supported me through a difficult time, selling my late parent’s property. Really grateful for their support. Thanks for making the sale as painless as possible.
Thank you for the 5* review and kind comments. So sorry to read about this difficult time and I am glad we could help you sell, as well as assist you in a small way. We truly wish you all the best - Andy Jones, Director.
5/5
GoogleI've had nothing but the best from John German! I couldn't recommend them enough. I was with another estate agents for many years, but I've had more good contact within 10 weeks with these.
Thanks for your 5* review Donna - you are a pleasure to deal with!
5/5
GoogleWe had great experiences buying our first house with john and German. Great services keep up good work .Thanks once again for all support.
Dear Pawandeep, thank you so much for your 5* review. Delighted to read we could help you buy your first house; how exciting. We shall keep up the good work and again, thank you so much - Andy Jones, Director.
5/5
GoogleVikki and her friendly team kept us updated during the long slog to get this property across the line (due to search holdups - nothing to do with John German), were accommodating to us when we needed to visit the property several times and have been professional throughout. We look forward to buying more properties through John German in the future.
Dear Adam, thank you so much for your 5* review; it's much appreciated. Delighted to read we could assist you as much as possible and keep you updated. Service is everything to us, and to Vicki, and we'll pass on your kind words to her. All the very best - Andy Jones, Director.
5/5
GoogleHighly recommended! Best services. I have recently rented a house through John German, highly satisfied with their professional approach and services they are providing. Their Property file service is very useful. you don't have to make calls to report any maintenance issue, you just have to write and concerned department will respond promptly. My contact person Becky Scargill and Lisa were extremely helpful and went out of their way to make sure that I had everything I needed in timely manner. I received the goodies box upon move in to the new place which i absolutely loved. Keep up the good work and keep making property matters easy for people like me!🙂
What an amazing review! Thank you so much - we hope you are happy in your new home!
5/5
GoogleVery friendly professional service with excellent communication. Would thoroughly recommend
Thank you so much for your 5* review Mandy, and your kind comments. Delighted to read that the service was so good as it's what we pride ourselves upon. We wish you all the best - Andy Jones, Director.
1/5
GoogleVery disappointing, I’d stay well away if I were you !! Pleasant staff, unfortunately seem to be stuck in the 1990’s when it comes to modern technology and websites.
Dear Sean We regret that on this occasion we did not meet your expectations. If you need our assistance in future please do not hesitate to get in touch. All the best for the sale of your property. Kind regards, June Reeves, Sales Director
5/5
GoogleLaura has been exceptionally helpful and has been able to resolve issues that it seemed nobody else could! She’s so friendly and genuine and has made our renting experience so much better. Couldn’t ask for better customer service from Laura and we very much appreciate her hard work!
Dear Lee, thankyou very much for taking the time to leave our lettings team a review in particular Laura, she is a star! We are here to help our tenants have a positive experience and are happy to help.
5/5
GoogleOutstanding! Swift and seamless service. Thanks to Marie and Tracey for making the move both quick and stress free. I was kept up to date throughout and I would not hesitate in using their services again.
Thank you so much for your 5* review Anthony! We are pleased you are happy in your new home - and pleased you were happy with our lettings service too! Best wishes Tracey Glenn Lettings Director
5/5
GoogleBrilliant estate agents! Couldn't do enough for us to get our house sold. Kept us in the loop throughout the process whilst the sale progressed. Special thankyou to Julie and Jo for their brilliant customer service.
Lucy, thank you so much for your 5-Star Google review. Delighted to read we helped sell your house and we'll pass your kind comments onto Julie and Jo. Thank you - Andy Jones, Director.
5/5
GoogleWe had a wonderful experience using John German, we came over from Australia and they made our experience very pleasant and smooth. It really helped our transition to a new country. Suzie was great showing us around along with Becky and Becky and our property Manager Laura did an excellent handover. Thank you for your help, ,myself and my family are really pleased.
Thank you for your 5* review George. I will pass on your thanks to our Lettings team. We hope you will be very happy in your new home kind regards Tracey Glenn Lettings Director
1/5
GoogleRating only, no written review.
Dear Alan, we sincerely apologise that on this occasion we did not meet our exceptional customer service standards. However we cannot locate your details to reach out to you to apologise and see how we can help. If you need our assistance in future please do not hesitate to get in touch on 01889 567444. Alternatively do let us know if this review has been left in error. Kind regards team JG
5/5
Googleexcellent service
Hi Libby! Thanks so much for your 5* review - I will pass on your thanks to Jess and Becky who dealt with your lettings service. Thank you! Tracey Glenn Lettings Director
5/5
GoogleExellent service and expert knowledge. Amazing team at John German Uttoxeter
Thanks so much for your 5* review Richard! We will pass on your comments to our lettings team - thank you for using us to manage your properties! Many thanks, Tracey Glenn, Lettings Director
5/5
GoogleRecently moved into the area very pleased with the service I received very friendly and helpful. Special mention to Debbie and Emily thank you so much for your help.
Dear Emma, thank you for such a lovely 5* review. We'll pass this to the estate agents, Debbie and Emily, and I'm sure they'll be delighted to have provided such good customer service. Wishing you all the best - Andy Jones, Director.
5/5
GoogleI have always used this company and I can not fault them, the communication is great, the team cannot do enough for you and professional at all times, they keep you updated all through the process and at times go above and beyond - highly recommend
Kerry, thank you so much for the 5* review and the lovely comments. Our sales team at Uttoxeter will be delighted that their hard work, and customer service, is paying off. We wish you all the best in your future. Andy Jones, Director.
5/5
GoogleWe were looking to move the area, the Uttoxeter branch were great, they couldn’t do enough for us, a really friendly and helpful team!
Thank you Anne for your 5* review. We'll ensure this is passed onto the estate agent. All the best - Andy Jones, Director.
5/5
GoogleI've used John German Uttoxeter on a number of occasions over the years. Their service is always honest and professional
Dear Sara, thank you for your 5* review and we're delighted to know what we have helped on more than one occasion. We wish you all the best - Andy Jones, Director.
5/5
GoogleI would recommend John German to anyone for house Sales. They are extremely helpful and professional at all times. Thank you.
Thank you for your review, it's very much appreciated. Delighted we could assist with selling your property and also that we were helpful and professional. Thank you again and we wish you all the best - Andy Jones, Director.
5/5
GoogleRecently dealt with Matt Slater and the team, they were very helpful and reactive, couldn’t do enough for us when searching for a new home and selling our current home. Will use again and reccomend
Thank you for your fab 5 star review Matt, Uttoxeter are a brilliant team and will be thrilled to read your comments , wishing you all the best for the future .
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
John German is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 5 Gold across five branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Burton-Upon-Trent has the most, with 200 reviews rated 4.6 out of 5, followed by Loughborough with 180.
The seven John German offices, by town:
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 8 other industry awards since 2018.
