★★★★★ 1/5
GoogleShocking and diabolical treatment from the letting agent who did house visits. Young professional, house was kept in immaculate condition. She would ring me up at work and leave messages on my voicemail, screaming and shouting at me to 'open this door now! I demand it". On returning her call the agent office would explain it was her error and that no visit had been scheduled for me. No apology. As a teacher it is impossible to take the day off for a home visit, so I arranged for my mother to be there for a scheduled appointment. On answering the door the letting agent said to her 'who the hell are you?'. So rude, and so unprofessional. I decided to leave and thankfully bought my own property. Have never felt so third rate as when I rented. To top it off the agents expected me to let strangers view the property whilst I was on my own at night. I had no idea who they were. Felt very unsafe and vulnerable and the agent simply said she had vetted them. How? No young woman should be put in that situation on her own.needless to say I was out as fast as I could and will never recommend this agent to anyone. Awful experience.
Anon · 23 September 2023 · John German Loughborough
Agent replied · 19 June 2024
Hi I am extremely disappointed to read this review - which is so at odds with our service levels it prompts me to question if your tenancy was with our agency?
I would have welcomed a complaint about one of our team should this have happened during our management however I am confident nobody in our team would speak to any client in such a manner. Plus we never arrange any appointments without a tenants expressed consent.
As you haven’t provided any information about yourself or the property in this review, we’re unable to investigate any of your claims, but would welcome the opportunity to do so if Anon would get in touch.
Regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleWe have used John German to advertise and manage our rental property for the last year. I can confirm that they have been very helpful and knowledgeable in every aspect. Becky was particularly helpful and continues to be a valued contact.
Jim · 21 September 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Thanks for your 5* review Jim - you are lovely to deal with and we are happy to help! We will pass on your thanks to Becky in our Lettings and Management team. Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleFirst came across John German when was looking for a rental property last year. Everything from enquiry to eventually move into the property was fast and efficient. Was very happy with the service I received. A year on, and Becky has been a delight to deal with when it came to renewing my lease and kept me updated and informed.
David · 21 September 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Hi David - thank you for your 5* review! It is lovely to hear that you continue to receive the same level of service and really pleased you are happy with it! I will pass on your thanks to Becky in our Lettings and Management Department Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleI really want to share my experience with the team at John German in Uttoxeter. They have handled the selling process for me over recent weeks and from the moment that Matt came to value the property right through to when we had offers accepted the team were amazing. Most of my contact was with Emily in the office, however, I also spoke to Debbie and Jayne and the whole team are AMAZING. They have definitely been the best Estate Agent experience I have ever had, and in my years I have moved many times. Well done to John German Uttoxeter, I would definitely HIGHLY recommend your services.
Jess · 21 September 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Thank you for your 5-Star Google review, it's highly appreciated. What a fantastic review, mentioning the whole team and we agree, they are 'AMAZING'. Again, thank you so much and all the best - Andy Jones, Director.
★★★★★ 4/5
GoogleRating only, no written review.
Wayne · 15 September 2023 · John German Burton-Upon-Trent
★★★★★ 5/5
GoogleHaving the Stressful time of moving home for the first time, Becky Scargill made our life so easy. All I would like to stress is if Becky Scargill is typical of customer service offered by John German.
Then John German is the agent to choose.
Thank you so much Becky xx
Trevor · 15 September 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Aaah - what a wonderful review! Thank you so much Trevor! I will pass on your thanks to Becky - customer service is at the heart of what we do so we are really pleased you are happy with the service. Kind regards Tracey Glenn Lettings Director
★★★★★ 5/5
GoogleGreat Estate Agents. Professional and polite at all times.
Anne · 25 August 2023 · John German Derby
Agent replied · 20 June 2024
Hi Anne - thanks so much for your review. We really appreciate it. I will pass on your comments to the lettings and management team. Many thanks Tracey Glenn, Lettings Director.
★★★★★ 5/5
GoogleHave a great property to rent. Cant wait to move in end of the week. All thanks to Izabel. She did an amazing work showing us around the property and we loved it.
Leonard · 25 August 2023 · John German Derby
Agent replied · 20 June 2024
Dear Leonard thanks so much for taking the time to leave us your 5* review. We are so pleased to hear you are happy with our lettings service and will pass the feedback on to Izabel too. She will be very pleased. Many thanks Tracey Glenn Lettings Director
★★★★★ 5/5
GoogleWe have just started renting a house through John German and the service we have been receiving so far has been really great! Special thanks to Izabel, Tracey & Laura for making the move in process smooth and efficient. Would definitely recommend!
Gintare · 25 August 2023 · John German Derby
Agent replied · 20 June 2024
Hi Gintare - thank you for your review! It has been a pleasure helping you move and I will pass on your thanks to Izabel and Laura on our Lettings and Management team. Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleWe have just purchased a house which was for sale with John German. They were very efficient throughout the whole process. Jessica in particular was absolutely faultless. Friendly and kept us up to date every step of the way. Thank you so much!
Sophie · 25 August 2023 · John German Derby
Agent replied · 20 June 2024
Thank you so much for your 5-Star Google review, it's much appreciated. Delighted we could assist with your purchase and again, thank you. All the best - Andy Jones, Director.
★★★★★ 5/5
GoogleI have been really impressed with all staff that I have dealt with. They are polite, professional and have made my rental journey as easy as possible. I would particularly like to thank Suzie and Tracey.
Carolyn · 24 August 2023 · John German Loughborough
Agent replied · 19 June 2024
Thank you for your 5* review Carolyn! Thanks so much for taking the time to leave us your feedback. We are so pleased to hear you are happy with our lettings service and will pass the feedback on. Many thanks Tracey Glenn Lettings Director
★★★★★ 5/5
GoogleBooked a viewing with Chloe. I have to say she was absolutely amazing and very knowledgeable. She advised me and I trust her with the information she presented me. I highly recommend CHLOE.
EtherOfLies · 16 August 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Thank you for your 5-Star Google review, it's much appreciated. Delighted that Chloe provided such a service and she herself will be delighted too. Thanks again - Andy Jones, Director.
★★★★★ 5/5
GoogleStephen Whinyates was the most helpful part of our buying and selling process with John German. He was always available for us, and was so helpful with everything! Phillip, Katie, Emily and Chloe were also so helpful and John German Burton made our whole process so easy and stress-free, thank you!
Charlotte · 16 August 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Thank you for your 5-Star Google review and your kind comments. Every review we receive is amazing and to see so many names mentioned is even better. Delighted to read we could help you with the buying and selling process and we wish you all the best - Andy Jones, Director.
★★★★★ 5/5
GoogleIzabel was amazing at getting everything sorted very quickly.
She was very kind and dealt with all of our queries.
She was very organised and replied to emails almost immediately.
Imogen · 26 July 2023 · John German Derby
Agent replied · 20 June 2024
Thank you so much for your 5* review Imogen! We hope your move into your rented home went smoothly and I will pass on your thanks to Izabel. Kind Regards Tracey Glenn Lettings Director
★★★★★ 5/5
GoogleI found that the staff at John German dealt with the rental handover very efficiently and with great professionalism, particularly Isobel, Tracey, Suzie and Laura, all were very friendly and informative.
I would recommend John German to anyone.
Stuart · 26 July 2023 · John German Derby
Agent replied · 20 June 2024
What an amazing review Stuart - thank you so much! I will pass on your thanks to our Lettings and Management team and wish you all the best in your new home. Many thanks Tracey Glenn Lettings Director
★★★★★ 5/5
GoogleI had dealings with Harry at John German. Although we didn't purchase a property he was very helpful. I wish we had met earlier and it might have saved me years of closing a deal on a property. Keep up the good work!
Waleed · 26 July 2023 · John German Derby
Agent replied · 20 June 2024
Thank you for your 5-Star Google review, it's much appreciated. We'll pass on your kind comments to Harry and the branch and again, thank you. Andy Jones, Director.
★★★★★ 5/5
GoogleExcellent customer service throughout our arrangement of tenancy, really helpful and efficient in getting things sorted for us. Both Tracey and Izabel were amazing at replying to our questions as it was our first time talking to estate agents it made the process really simple for the both of us. Would really recommend this estate agent
Sarah · 26 July 2023 · John German Derby
Agent replied · 20 June 2024
Thank you for your 5* review Sarah - I will pass on your comments to the Lettings Team. We hope your move into your rented home went really well and thank you again! Kind regards Tracey Glenn Lettings Director
★★★★★ 4/5
GoogleLooked after me well during my move to Doveridge in June
Scott · 23 July 2023 · John German Uttoxeter
★★★★★ 5/5
GoogleGreat service will 100% use again.
Harri · 23 July 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Hi Harri - thanks for your 5* review. I will pass on your thanks to the Lettings Team. So pleased you are happy with our service. Many thanks Tracey Glenn Lettings Director
★★★★★ 5/5
GoogleGreat service from the Uttoxeter team, especially from Becky Scargill and Jessica Winter. Thank you for all the support! We would high recommend. Emily & Robin
Simon · 23 July 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Thank you so much for your 5* review. It is very much appreciated Tracey Glenn Lettings Director
★★★★★ 5/5
GoogleJohn German recently handled my purchase of a property. From start to finish, Jayne, Emily and Jess handled the process perfectly. Zero stress and lots of patience with me! Highly recommended
James · 23 July 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Thank you for your 5-Star Google review and delighted to read such positive words about so many individuals. All the very best and again, thank you - Andy Jones, Director.
★★★★★ 5/5
GoogleThe team at John German couldn’t have been more helpful. From day one we were kept ‘in the loop’ by phone and/or by email. We were always kept appraised of the interest in our property, and all procedures were carefully and simply explained. From the moment we met Reece ( who made the valuation and took the photographs), we had a good feeling about the company. From that point, it was largely Debbie who organised things on our behalf, with imput from Emily and Jayne. All three had a dedicated team approach. The staff are cheerfully supportive and take much of the worry out of what could otherwise be a very stressful situation. We feel confident in their management of our sale and also that our potential buyers will have have been treated with the same degree of care and respect. Thank you again Team German!
Susan · 23 July 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Thank you so much for your 5-Star Google review, it's much appreciated. Delighted to read such a review mentioning individuals for their service and we'll pass on your amazing comments. All the best - Andy Jones, Director.
★★★★★ 5/5
GoogleFantastic service provided by the John German team with help finding and securing rental property in a very competitive market. A very special mention to Becky Scargill - an absolute credit to JG, cool under pressure and someone that does what they say they will do! Thanks Becky!
Gareth · 23 July 2023 · John German Uttoxeter
Agent replied · 17 June 2024
Thank you for your 5* review- we will pass on your thanks to Becky on our Lettings team. Kind regards Tracey Glenn Lettings Director
★★★★★ 5/5
GoogleExcellent service from a great team.
Lady · 17 July 2023 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Thank you so much for your 5 Star Google review, it's much appreciated. Delighted to read that our service was 'excellent' and we'll pass on your kind comments to the team. King regards - Andy Jones, Director.
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