★★★★★ 5/5
GoogleAdding to my review as I am at the end of our house journey.
I would like to add a big thanks to Jessica Norton, who has been fantastic! She keeps me in the loop, prompt replies to emails and overall has kept me sane! She has been fantastic and I’m very grateful. Big 5 stars from us!
We are in the process of selling our house with John German. Nathan has been very professional and friendly. He put us at great ease. Chloe has been fantastic at communicating with us and keeping us up to date.
Laura’s · 26 July 2024 · John German Burton-Upon-Trent
Agent replied · 9 June 2024
Dear Laura, thank you so much for leaving a 5 Star review! I will pass this on to the Burton Team with an extra special mention to Nathan and Chloe. We wish you all the very best.
★★★★★ 5/5
GoogleWhat a team for lettings..First class service and attention to detail..Nothing too much trouble..100% back up if any problems arise..
John · 28 June 2024 · John German Loughborough
Agent replied · 27 August 2024
Thank you for your review John! I will pass on your comments to the Lettings and Management team! We are so pleased you are happy with the service! Best regards, Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleBrilliant - so helpful during the purchase of our property.
Edward · 26 June 2024 · John German Burton-Upon-Trent
Agent replied · 25 August 2024
Dear Edward, Thank you so much for taking the time to leave a fabulous 5* Review. It sounds as if our Customer service met your expectations. May I take this opportunity to wish you all the very best in your new home.
★★★★★ 5/5
GoogleThe team at John German were really friendly and helpful during our sale. The sales brochure was great and photographs really professional. We did our own viewings and these were coordinated well. Feedback was also given and we always received a call back if requested. Would recomend them.
Annie · 19 June 2024 · John German Barton Under Needwood
Agent replied · 9 June 2024
Dear Annie, thanks so much for such a great 5* Review! I will gladly pass this on the Team and i hope all went well with the sale of your home. Wishing you all the best.
★★★★★ 5/5
GoogleIzabel has been a great support in the transition to receiving access to my rental property. She was always efficient and speedy with responses to any queries and has remained professional throughout this process.
Reshma · 12 June 2024 · John German Loughborough
Agent replied · 19 June 2024
Thank you so much for your review Reshma! Izabel will be very pleased that you were happy with the service. We hope you are very happy in your new rental home. Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleJohn German were excellent throughout the whole process of renting my house. Super efficient, professional, friendly and incredibly easy to deal with
Helen · 10 June 2024 · John German Uttoxeter
Agent replied · 17 June 2024
Hi Helen - thank you for your review! I am really pleased that you are impressed by our lettings and management service and will pass on your feedback to the team. They will really appreciate it! many thanks Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleJohn German are efficient, reliable and always available for help and advice
Julia · 8 June 2024 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Thank you for your review Julia! I will pass on your comments to our Lettings and Management Team who will hugely appreciate your feedback! many thanks Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleSmooth Transaction and very helpful - sold our house very fast 👍🏼😊 …
Niknoc75 · 20 May 2024 · John German Loughborough
Agent replied · 8 December 2024
Thank you so much for your lovely 5 star review for our brilliant sales team with best wishes Sarah Hill Sales Director
★★★★★ 5/5
GoogleWould recommend John German, as the people I dealt with (Izabel, Suzy and Tracey) were all incredibly kind, helpful & responsive, and made the whole process quick and easy.
Lucie · 20 May 2024 · John German Loughborough
Agent replied · 19 June 2024
Hi Lucie So pleased that you are happy with our Letting and Management service. I will pass your thanks onto the team involved. Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleWe chose John German over other locally based estate agents. They didn't let us down, their service was first class. Supportive and proactive throughout the sale, friendly whilst maintaining professionalism. Would be happy to recommend them
Karen · 20 May 2024 · John German Barton Under Needwood
Agent replied · 9 June 2024
Dear Karen, Thank you for leaving such a fabulous 5 Star review relating to the selling of your home and the customer service we provide. I will gladly pass your kind words to the Team. Wishing you all the best.
★★★★★ 5/5
GoogleJohn German did a great job of selling a tricky property. The communicated with all parties well and were constructive and polite at all times. We are very grateful for all they did and would recommend highly them to others.
Rachel · 20 May 2024 · John German Barton Under Needwood
Agent replied · 11 June 2024
Dear Rachel, thank you for leaving such a fabulous 5 Star Review, Testament to The Teams great Customer service. Wishing you all the very best.
★★★★★ 5/5
GoogleProfessional, friendly service. Good communication.
Michael · 18 May 2024 · John German Uttoxeter
Agent replied · 17 June 2024
Dear Michael, Thank you for your 5 Star review and good to hear our customer service met your needs. Wishing you all the best, June Reeves Sales Director
★★★★★ 1/5
GoogleDon’t answer the phone, don’t return calls when you leave a message.
To answer the response from John German, Ashbourne. The review was not left in error. It is factually correct and from a genuine prospective customer who left messages and got no response. I wont engage in debate. This is an honest and factual review and I stand by it.
M · 16 May 2024 · John German Ashbourne
Agent replied · 15 June 2024
Dear Sir / Madam,
We sincerely apologise that on this occasion we did not meet our usual exceptional customer service standards.
We have checked our voicemail inbox and have not received any messages to respond to, therefore we cannot locate your details to reach out to you to apologise and see how we can help.
If you would like to send us an email to ashbourne@johngerman.co.uk and let us know if it is the sales or lettings department you need assistance from we will be happy to get in touch to help with your enquiry.
Alternatively, do let us know if this review has been left in error.
Kind regards, John German Ashbourne.
★★★★★ 5/5
GoogleIncredible service by Stephen whinyates. Made us seriously question why we went with hannels. The level of service was a totally different standard. Would only use John German in the future !!
Shaun · 12 May 2024 · John German Burton-Upon-Trent
Agent replied · 9 June 2024
Thanks for leaving such a Fabulous 5 Star Review Shaun. Very pleased to hear our Customer service met your needs and we will pass your gratitude on to Stephen Winyates, thanks again and wishing you all the best.
★★★★★ 5/5
GoogleFrom the start of the process till the sale of our house, the team were nothing but supportive and helped guide us through a very stressful process.
Sarah · 12 May 2024 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Dear Sarah, Thank you for leaving a 5 Star review for the selling of your home and i will pass this onto the Burton Team. Wishing you all the very best.
★★★★★ 5/5
GoogleExcellent service, great communications. Sent data on views etc of our house sale. A very organised and professional company
Sherrie · 12 May 2024 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Thank you for your outstanding 5 Star review Sherrie! I am pleased to hear you were happy with our customer service which I will relay to the team. Wishing you all the very best, June Reeves, Sales Director
★★★★★ 5/5
GoogleVery good letting agency, nice and polite agents. Letting process was very straightforward and relaxed, with great comunication throughout. Recomended!
Dragos · 12 May 2024 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Hi Dragos - thanks for your 5* review for our lettings team! We hope you will be very happy in your new rented home! Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleHuge thanks to the team who made buying our home as easy as it can be, very grateful with their patience with us(as we knew nothing) also very great as they always keep you in the loop and phone you just to let you know what stage they are at
Matthew · 10 May 2024 · John German Burton-Upon-Trent
Agent replied · 9 June 2024
Dear Matthew, Thank you for taking the time to leave such a great 5 Star review which i will pass on the Team straight away. Wishing you all the very best in your New Home.
★★★★★ 5/5
GoogleI find John German extremely easy to deal with; friendly, knowledgeable and they go out of their way to help. We were particulary thankful to Chloe who graciaously stayed late for our viewing as we got caught in traffic and were over half an hour late for the evening viewing. She told us not to rush, gave us plenty of time and space to enjoy the propety and also followed up with answers to some queries the next day. Thank you Chloe!
Patrick · 10 May 2024 · John German Burton-Upon-Trent
Agent replied · 11 June 2024
Thank you for taking the time to leave the fabulous 5 Star review and that you were happy with our customer service. I will happily pass your kind comments to the Burton Team with a very special mention to Chloe! Wishing you all the best!
★★★★★ 5/5
GoogleFriendly staff, good service, many thanks
Deb · 16 April 2024 · John German Ashby-De-La-Zouch
Agent replied · 16 June 2024
Thank you for your 5-Star review. Delighted we offered good service and we wish you all the best - Andy Jones / Director.
★★★★★ 5/5
GoogleFriendly, professional, speedy, IT enabled. It was very easy,
Ralph · 16 April 2024 · John German Ashby-De-La-Zouch
Agent replied · 16 June 2024
Thanks for your 5* review Ralph - it was a pleasure dealing with you and helping you move to your new rental home. Many thanks Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleVery smooth process throughout, Izabel was more than professional and everything was dealt with accurately and quickly.
Nice to see team of people who know what they are doing.
Damir · 16 April 2024 · John German Ashby-De-La-Zouch
Agent replied · 16 June 2024
Thanks Damir - we are so pleased you are happy with our lettings and management service! We hope you enjoy your new home. Many thanks Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleReally positive to deal with, Ian was dead straight with no b.s.
I'd definitely use them again!!
Keith · 16 April 2024 · John German Ashby-De-La-Zouch
Agent replied · 16 June 2024
Thank you for your 5-Star review Keith, it's much appreciated. Always great to read reviews mentioning specific people and Iain is indeed as honest as he is amazing. Thanks again and all the best - Andy Jones, Director.
★★★★★ 5/5
GoogleJohn German were absolutely brilliant and worked extremely hard to get the property sold.
Thank you!
Steven · 16 April 2024 · John German Ashby-De-La-Zouch
Agent replied · 16 June 2024
Thanks for the 5-Star review Steven. Great to know we helped sell your property and all the very best - Andy Jones / Director.
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