★★★★★ 5/5
GoogleThe ladies ar John German are all amazing.
They were on the ball all the way through our difficult purchase.
I want to say a big thank you Especially to our sales progressor Vicki & the ladies in the office they went above & beyond to get our purchase over the line
I would strongly recommend using John German estate agent at Uttoxeter
Thank you
Angie · 20 March 2025 · John German Uttoxeter
Agent replied · 13 April 2025
Dear Angie, Thank you for taking the time in leaving such a Fabulous 5* Review. We aim to offer the Best customer service within the whole process of the actual purchase and through to completion. It will be my pleasure to pass your kind comments on to the Uttoxeter. May i take this opportunity to wish you all the very best in your new home.
★★★★★ 5/5
GoogleJonathan came first and did an excellent job with the photos. All of the staff at john German have been amazing but a special thank you to Laura who was excellent throughout. Would highly recommend without hesitation. BIG THANKYOU
Stuart · 19 March 2025 · John German Loughborough
Agent replied · 18 May 2025
Dear Stuart, thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Loughborough. We are really pleased you have enjoyed the home selling process with our lovely sales team. Best wishes, Sarah Hill , Sales Director.
★★★★★ 5/5
GoogleExcellent service from start to finish would highly recommend them nothing to much trouble for them
Jim · 19 March 2025 · John German Loughborough
Agent replied · 19 October 2026
Dear Jim, Thank you for your 5 Star review for the Loughborough Sales team. We are really pleased you were happy with the customer service . We wish you all the very best for the future. With many thanks Sarah Hill Sales Director
★★★★★ 4/5
GoogleWe are looking to move back to the UK. I have found the staff very helpful sending details and and answering questionson the phone of properties we are interested in
David · 14 March 2025 · John German Uttoxeter
★★★★★ 5/5
GoogleEveryone I had contact with from the Ashby-de-la-Zouch team were helpful friendly and understanding.
Carole · 14 March 2025 · John German Ashby-De-La-Zouch
Agent replied · 25 April 2025
Dear Carole , Thank you for your 5 Star review for the Ashby Sales team. We are really pleased you were happy with the customer service, the team really love helping. We wish you all the very best for the future, with kind regards Sarah Hill MNAEA
★★★★★ 1/5
GoogleAwful customer service. Asked to view a house and gave availability and details on our position. Was then emailed asking for availability and details on our position…which we’d already given! I replied, as I really wanted to see the house, and got an out of office saying they were away for a week. So I forwarded the thread to the main office account. I then had to chase because after two days, no one replied to me. I was then emailed again asking for availability and explanation of my current position! Which I’d already given twice. Absolutely shocking customer services. Never did view the house, as we’ve put an offer in elsewhere and it was taking too long to arrange anything, just couldn’t get anymore. I feel for the vendor, as the house was really suitable for us and we may have made different decisions in what to buy, had we actually managers to arrange a viewing!
Sophie · 5 March 2025 · John German Ashby-De-La-Zouch
Agent replied · 13 April 2025
Dear Sophie, we sincerely apologise that on this occasion we did not meet our exceptional customer service standards. Our team have now reached out to you to apologise and see if they could discuss this with you in further detail and hope you can return our calls. If you need our assistance in future please do not hesitate to get in touch. Kind regards Sarah Hill Sales Director .
★★★★★ 5/5
GoogleA very friendly lettings team - from the viewing until move in and beyond! Izabel Glenn was very friendly and great at showing me around the property and the potential it has to be a family home. I appreciate all the help we have received with getting maintenance issues resolved.
Romany · 4 March 2025 · John German Derby
Agent replied · 16 April 2026
Hi Romany - thanks so much for your review! We will pass on your thanks to Izabel and Sarah on our Lettings and Management team. We hope you will be very happy in your new home! Kind regards Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleThank you for all your help at renting our house out. Tracey was so helpful and efficient. Everything gone well thanks again
Val · 24 February 2025 · John German Ashby-De-La-Zouch
Agent replied · 16 April 2026
Thank you so much for your 5* review Val! We are very pleased that you were happy with our lettings and management service. Many thanks Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleJohn German was acting for our seller in the purchase of our property.
From initial contact through to completion we found them to offer an excellent service.
They were always helpful, professional and courteous in all our dealings.
We would like to give a special mention to Jessica Norton. Jess was exceptional in her communication keeping us updated on what was a very complex chain. Without Jess’ tenacity, we have no doubt the chain would have collapsed. She is a real credit to John German!
Matthew · 24 January 2025 · John German Ashbourne
Agent replied · 11 October 2026
Dear Matthew , thank you for your fantastic 5 Star review , the team will be delighted and also we agree Jess is so dedicated in her role and she is totally amazing , she will be thrilled to see your words , with best wishes Sarah Hill Sales Director .
★★★★★ 5/5
GoogleExcellent, very helpful
Susan · 4 January 2025 · John German Uttoxeter
Agent replied · 11 January 2025
Dear Susan, thank you for taking the time to leave a fabulous 5* review. It will be my pleasure to pass this on to the Uttoxeter team and may I also take this opportunity to wish you all the very best for 2025.
★★★★★ 5/5
GoogleBrilliant service from start to finish, would definitely recommend.
Phillippa · 18 December 2024 · John German Burton-Upon-Trent
Agent replied · 23 December 2024
Dear Phillippa, a Fabulous 5* Review, thank you! We aim to offer great customer service and it will be my pleasure in passing your review on to the Burton office. Wishing you all the best.
★★★★★ 5/5
GoogleReally helpful as we experienced a lot of problems, but got there in the end.
Janet · 15 December 2024 · John German Barton Under Needwood
Agent replied · 9 December 2024
Dear Janet, thank you for taking the time in leaving a great 5* review. It will be my pleasure to pass this on to Liz at our Barton office. Wishing you all the very best.
★★★★★ 5/5
GoogleAn excellent service from start to ultimate Sale of our property. Vicky Reid and all involved provided excellent updates to the process and we would definitely use them again
Chris · 9 December 2024 · John German Burton-Upon-Trent
Agent replied · 23 December 2024
Dear Chris, thank you for taking the time in leaving such a superb 5* review. We aim to please on our Customer service and i will pass your kind comments on to thee Team at the Burton office with a special mention to Vicki Reid. Wishing you all the very best.
★★★★★ 5/5
GoogleStaff were always friendly and helpful. If there was a problem that could not be solved there and then they would always come back with a solution.
Patricia · 3 December 2024 · John German Uttoxeter
Agent replied · 8 December 2024
Dear Patricia, Thank you for taking the time in leaving a fabulous 5* review for our Team in Uttoxeter. We always aim to offer a great level of customer service. It will be my pleasure to pass on your kind comments to the Team. Wishing you all the very best.
★★★★★ 5/5
GoogleHighly Commended -Impeccable professionals
When appointing an estate agent, it is all too easy to initially focus on the fee quoted and although John German at first appeared more expensive than their rivals, their approach and results more than justified the cost. Simon Redford [Sales Director] not only valued the property with a price tag 13% higher than the competition, it was sold within 2 weeks of going on the market.
Vicky Hughes, their Senior Sales Negotiator & Progressor, requires a special mention with a big thank-you for her excellent communication skills, dogged determination and perseverance in pushing both parties sluggish solicitors across the finishing line. Conveyancing is neither a mystical or difficult process but the experience of this aspect of the sale simply demonstrated that the legal aspect of buying and selling a property is in desperate need of a long overdue reform.
Steven · 2 December 2024 · John German Burton-Upon-Trent
Agent replied · 23 December 2024
Dear Steven... I cant thank you enough for leaving such a Fabulous 5* review! We aim to offer first class customer service and try and go that extra mile. It will be my absolute pleasure to pass on your kind comments to the Team with a special mention to Simon and Vicky Hughes. May I take this opportunity to wish you all the very best.
★★★★★ 5/5
GoogleRating only, no written review.
Stuart · 17 November 2024 · John German Uttoxeter
★★★★★ 4/5
GoogleLooked for a rented property in burton on trent. Found a really nice place, got accepted. Application process was straight forward. Only thing is we have been bombarded with phone calls, emails and texts from partner companies who are trying to get us set up utility bills with them, insurance, other schemes and contracts. Calling us during work hours, texting us from unknown numbers. We're clearly not interested but they have been very persistent!
Hayley · 15 November 2024 · John German Burton-Upon-Trent
Agent replied · 22 November 2024
Our sincere apologies Hayley - we will speak to the companies concerned and tell them to stop. Otherwise we are very pleased that you have been happy with our lettings service and we hope you will be very happy in your new home. Many thanks Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleWe worked with the team recently when buying our new house. Everyone we worked with was helpful & friendly throughout the process, even when our own solicitors were the ones causing some of the delays! Highly recommended.
Special thanks goes to Claire Midgley who helped us navigate many of the challenges we faced along the way!
Adrian · 24 October 2024 · John German Burton-Upon-Trent
Agent replied · 24 October 2024
Dear Adrian , Thank you for leaving such a Fantastic 5* review! We aim to deliver on our Customer service and it will be my pleasure to pass on your kind comments to the Burton Team and Claire in Sales Progression to. Wishing you all the very best.
★★★★★ 5/5
GoogleVery professional, helpful and friendly - would recommend and use them again.
Gill · 19 October 2024 · John German Loughborough
Agent replied · 8 December 2024
Dear Gill , Thank you for your lovely review of smashing team here at John German with many thanks Sarah Hill Sales Director
★★★★★ 5/5
GoogleExcellent estate agents ,great communication and very helpful staff
Keith · 19 October 2024 · John German Loughborough
Agent replied · 23 October 2024
Dear Keith , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Loughborough . We wish you all the best for the future . Many thanks, Sarah Hill , Sales Director.
★★★★★ 5/5
GoogleWe felt Laura Marshall was very professional and always responded quickly to requests - especially as she was not our estate agent . Went out of her way to help the progress
SUSAN · 19 October 2024 · John German Loughborough
Agent replied · 23 October 2024
Dear Susan, thanks for taking the time to leave us a wonderful 5 star review. Great to hear you had such a good experience with our Sales team & we agree Laura is a fantastic estate agent! We look forward to working with you in future! kind regards Sarah Hill Sales Director
★★★★★ 1/5
GoogleFound a stunning home that we were really excited for, we called twice and emailed the same day it came up for rent, we got passed to the sales team as they had a lot of calls coming through to lettings. My details were taken and I was told someone from the rental team would then be in touch. Unfortunately I was then told 24 hours later that my details were never given over and they have already done the viewings and taken interest on the property so it was no longer available. Very disappointed.
Savannah · 19 October 2024 · John German Loughborough
Agent replied · 23 October 2024
Hi Savannah. I have now investigated this fully and just so you are aware, the property was launched on 22nd August 2024 (10 days before receiving your enquiry). We received a large amount of interest on the property and therefore the viewings were actually closed Tuesday 27th August 2024 - with them being carried out on Sunday 1st September 2024. My sincere apologies that this information wasn’t passed over to you on Saturday when you enquired about the property. Our system had been updated with this information. We are so sorry you are disappointed you have missed out. Kind regards Tracey Glenn, Lettings Director.
★★★★★ 5/5
GoogleIt has been a good experience served by John German. Becky worked on my pre-movein stuff and Laura helped me move in smoothly.
S · 19 October 2024 · John German Loughborough
Agent replied · 27 August 2024
Thank you for your 5* review! We will pass on your thanks to Becky and Laura on our Lettings and Management Team. Many thanks, Tracey Glenn, Lettings Director
★★★★★ 5/5
GoogleI had a very positive experience dealing with John German as a tenant of one of the properties they were advertising. The team is lead by Tracey, but particular shout-outs go to: Izabel Glenn who was particularly prompt & attentive with my pre-contract enquiries; Suzie was very friendly & accommodating for my viewing; Sarah was also a pleasure to deal with upon my check-in, and made it a peaceful & stress-free procedure. As an agent, they represent their landlord clients impeccably. Top firm!
Jak · 19 October 2024 · John German Loughborough
Agent replied · 27 August 2024
Thank you so much for your review Jak! We are so pleased you were happy with the service and wish you all the best in your new home! I will pass on your comments to the lettings and management team. Kind regards Tracey Glenn, Lettings Director
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