Trusted Agent profile
★★★★★
1,962 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,962 reviews on three platforms, rated 4.5 out of 5 overall.
1,654
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
307
Reviews on Trustpilot
Business-wide
John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Showing 1,644 reviews on Google only. Show every review
1/5
GoogleCompletely ghosted after move out, no sign of my deposit and not returning my calls or emails
Hello Anthony, I'm sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can address your concerns promptly. Best regards, Lucy, Customer Relations Team
5/5
GoogleI worked recently with Paris. He was very helpful and always available during the process. I truly appreciate his professionalism and dedication. Thanks to him the move-in was smooth. I highly recommend!!!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI have found and rented a new place, which I absolutely love, thanks to the amazing Tom H, who has provided an excellent service. I highly recommend. Great communication combined with expertise!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleJulian was very helpful. Many thanks
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a great experience with Paris and the team. We were able to turn around a move from viewing to move-in in just a few weeks!
Thank you for your excellent 5* review and kind words of our dedicated team Robert. Kind regards, Lucy, Customer Relations.
4/5
GoogleMy experience with the agency and in particular with Paris was good. He was always available and very cooperative, so that I could smoothly handle the move from abroad. He was always very friendly and supportive. In order to even improve the experience, it would just be great to get more details on the apartment and the usage of the technical items, doors and switches, but this would be just an extra.
Hello Teresa, Thank you for sharing your positive experience with us and for highlighting Paris's efforts. We're glad to hear that he was able to assist you smoothly with your move. We appreciate your feedback regarding additional details on the apartment, and we'll certainly consider this to enhance our service. Best regards, Lucy, Customer Relations Team
5/5
GoogleIt was my first time renting and the service by Paris was excellent. He was highly professional, attentive, and friendly throughout the process, which made the move-in straightforward and seamless. Really appreciate all his efforts. Would definitely recommend!
Thank you for your excellent 5* review Ivy! We're thrilled to hear that Paris provided you with excellent service during your first renting experience. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleGood agency, we received great support and customer service as buyers.
Thank you for your glowing 5* review Zoe. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI couldn’t have asked for better service from Paris and Julia at John D Wood. Paris’s attention to detail and Julia’s expert management made the process seamless. Their professionalism, dedication, and care turned a stressful journey into a smooth success!
Thank you for your 5* review Ali. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI received terrific service from JDW - particularly from Eva - an astute & tenacious negotiator who got my flat sold very quickly & was very supportive & available the whole time & paid very close attention to not just the selling process but all the way to completion! I would highly recommend her to sell your property!
Hello Antony, thank you for your fantastic 5* review! We're delighted to hear that Eva provided you with such excellent service and support throughout the selling process. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe service I received from Enis Sulejmani when I sold my house in Notting Hill in August was absolutely superb. He obtain a very good price, was always available when I called or emailed with almost instant responses & proceeded with such efficiency that we went from offer to completion within a mere two weeks. Wonderful service from John D Wood.
Many thanks for the great 5* review and your kind words Bruce. Best wishes, Lucy, Customer Relations.
5/5
GoogleParis was very helpful with the whole move in process and securing the perfect flat, I would definitely recommend. Thank you!
Thank you for leaving us your superb 5* review and recommendation. Thank you Kimmie for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleParis was exceptional in finding us an outstanding flat in Holland Park. I was completely impressed with the professionalism and customer service. A very patient man whom I highly recommend!
5/5
GoogleI had an exceptional experience working with Paris, who provided professional service from the initial viewing all the way through to the contract signing and check-in. The entire process was incredibly smooth and hassle-free. Paris was not only friendly and patient but also demonstrated an extensive knowledge of the property, addressing all of my inquiries efficiently. His ability to find solutions to my concerns was particularly impressive. I am extremely satisfied with the service I received and will certainly recommend Paris to my friends. He truly stands out as a dedicated professional!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleParis, thank you so much for your help with the flat!
Hello Karen, Thank you for your wonderful 5* review! We're delighted to hear that Paris was able to assist you with your flat. Best regards, Lucy, Customer Relations Team
5/5
GoogleProcess was very easy! Paris Merico was very helpful and made my move from Canada smooth.
Thank you for leaving us your superb 5* review Zack. Best wishes, Lucy, Customer Relations.
5/5
GoogleParis was very helpful with the renting process. He answered all our questions thoroughly and accommodated us very kindly. Thanks Paris!
Thanks Lily for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleParis helped me find my apartment exactly where I wanted, was very helpful and understanding! I hope u get a chance to meet him
Hello Abdelhai, Thank you for your wonderful 5* review! We're delighted to hear that Paris was able to help you find the perfect apartment and that you had such a positive experience. Best regards, Lucy, Customer Relations Team
5/5
GoogleParis was a very attentive agent who helped me with everything at any time of day. He went above and beyond to ensure the rental process went smoothly and made my transition into the house as easy as possible. I truly appreciate his professionalism and dedication throughout the entire process.
Thank you for your thoughtful 5* review Mari! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently worked with Paris and had a great experience. Paris really helped me figure out the London rental market without all the added pressure and hassle. He was always very responsive, quick to help me with any questions or problems I had, and was there for me throughout the entire process. I also was able to work with Julia who answered all of my questions and made the process easy for me. Overall such a great time and thank you for making my experience a good one.
Many thanks for the fantastic 5* review and your kind words Kelsey. Kind regards, Lucy, Customer Relations.
5/5
GoogleParis was extremely helpful throughout the stressful process. He found the perfect flat for me and followed up closely to check everything was going smoothly, even though he was in a training. I also had a chance to work with Julia, who was very helpful as well. It was a great experience overall and I’d recommend working with Paris if you’re looking for a flat in Notting Hill.
Hi Eda, Thank you so much for your wonderful 5* review! We're thrilled to hear that Paris and Julia were able to assist you so effectively. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI had an excellent experience working with Rebecca Burrell during the purchase of my first property. She was incredibly responsive and always available to answer my questions, making the entire process much more manageable. Her …
Thank you for your thoughtful 5* review Ali! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleJohn D Wood & Co sold a house for us recently under difficult circumstances and were excellent throughout. Everyone I dealt with communicated very well, something that was particularly important as I was about 200 miles away, and they were …
Thank you for taking the time to leave us your 5* review Brendan! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleUnfortunately I have very few nice things to say. They are very good at selling/renting you a property, but that's where it ends. If they are the ones managing a property you are renting or you own, best of luck. We moved into a dirty …
Hello Victoria, thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
John D Wood and Co Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.
Negotiator Awards winners in one year, the group and its branches: 2024.
Negotiator Awards by year, 20242024 1 Silver The Negotiator Awards 2024 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.
