★★★★★ 1/5
GooglePoor managment
poor communications
No team work
money driven
Do not trust them
I will even if I see a house I want to buy with them do my utmost not to buy it through them - very bad experience through lettings
P · 17 June 2018 · John D Wood and Co Lettings London (125 Gloucester Road)
Agent replied · 15 June 2024
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Regards, Sarah.
★★★★★ 5/5
GoogleOutstanding service and I would highly recommend using this particular branch of John D Wood. George Henderson could not have been more efficient throughout the whole buying process and we cannot thank him enough! Clare Rogers
Caspar · 17 June 2018 · John D Wood and Co Lettings London (125 Gloucester Road)
Agent replied · 15 June 2024
Thank you so much for the excellent feedback. I will ensure your comments are passed on to George and the rest of the team in Gloucester Road. We are proud of the lengths our staff at John D Wood & Co. go to, to ensure customer service is delivered above and beyond. Many Thanks.
★★★★★ 1/5
GoogleJD Wood had tried unsuccessfully to let my flat at the start of the year. We then agreed for them to take it off the market while I did holiday let's and put it back on the market in September. They just got hold of me to ask if I had any gaps to show people around. I replied giving them dates but saying I wasn't aware of them having it on the market. They replied saying it was just on the internal website. This I found out to be untrue as it was also on rightmove and had never been taken off. It was on the last page as by now very stale. For a flat that had never had a void and is letting very well on short let's it's not very good to of not had any show arounds till now for several months when it was meant to be off the market. I won't be using JD Wood in the future.
Lucinda · 17 June 2018 · John D Wood and Co Lettings London (125 Gloucester Road)
Agent replied · 15 June 2024
Dear Ms Wrigley, further to our phone and email correspondence I do profusely apologise for the fact that a colleague of mine made an error and did not remove your property from the portals. This was human error and meant with no malice but I do understand your concerns and worries. We were aware that the property was off the market. We would love the opportunity to be able to help you with the letting of the property at the end of the summer to have the opportunity to correct your current opinion of our business, as customer satisfaction is at the heart of everything we do. Please do feel free to contact me. Jane Jenrick, Regional Director.
★★★★★ 5/5
GoogleJohn D Wood have been both professional and pleasant to deal with in selling my flat, which they have done promptly and efficiently. I couldn't have asked for more.
Helen · 17 June 2018 · John D Wood and Co Lettings London (125 Gloucester Road)
Agent replied · 15 June 2024
Thank you for your 5 star review in relation to the professional and efficient service you have received from John D Wood in Gloucester Road. I would also like to congratulate you on the recent sale of your property and best wishes for the future, Maryjane.
★★★★★ 5/5
GoogleI worked with Hattie and she delivered a great experience all the way around. She quickly understood my requirements, provided valuable insight and recommendations to help me make my decision. I highly recommend working with her if you want to avoid all the chaos and stress. Very grateful, thank you Hattie!
Charlie · 17 June 2018 · John D Wood and Co Lettings London (125 Gloucester Road)
Agent replied · 15 June 2024
Thank you for the great 5 star review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Hattie and everyone involved at John D Wood & Co.
Many thanks,
Sarah
★★★★★ 5/5
GoogleI recently rented a property through this branch and was especially impressed with Stephania. I was slightly tight on time to move-in and Stephania endeavoured to make sure all the necessary was done prior to that. I was given very honest suggestions and information when requested and I am very pleased to have chosen John D Wood, definitely recommended.
Hengan · 17 June 2018 · John D Wood and Co Lettings London (125 Gloucester Road)
★★★★★ 5/5
GoogleAfter visiting many properties across South Kensington, with many, many agents, we met George from John D. Wood. Throughout the entire engagement, from viewing through to offer, and then completion, George Henderson demonstrated both patience and professionalism to help us get through the purchase process. He has been a pleasure to work with, as have the others in the John D. Wood team, and we can highly recommend them to others looking to purchase in the South Kensington area. Thanks for all your help guys, we appreciate it.
Damian · 17 June 2018 · John D Wood and Co Lettings London (125 Gloucester Road)
★★★★★ 5/5
GoogleWe had previously worked with another agency and the flat did not sell. I was recommended to John D. Wood & Co and had the pleasure of working with George Henderson who was not only very professional but also extremely nice. Great communication and answered all my many questions quickly!
Thanks for selling our flat and making what was a very difficult sale easier! I would highly recommend George!
Anne · 17 June 2018 · John D Wood and Co Lettings London (125 Gloucester Road)
Agent replied · 15 June 2024
Really great to read another 5 star review for the John D Wood & Co. Estate Agents. Thank you so much and congratulations on the sale of your property. Your comments will be passed on to the team. Kind regards, Sarah.
★★★★★ 5/5
GoogleWe worked with them while purchasing our new home and would like to thank them for their efforts and professionalism throughout the whole process from start to end. George Henderson was a great broker to work with. He effectively liaised with all the parties involved in our purchase, was always responsive to our queries thoroughly and speeded up the process as much as possible. Highly recommend !
Durukan · 17 June 2018 · John D Wood and Co Lettings London (125 Gloucester Road)
Agent replied · 15 June 2024
Thank you for taking the time to leave this fantastic five star review. We hope you are enjoying your new home. I will pass on your kind words to George and the entire team at John D Wood & Co. on Gloucester Road. Many Thanks.
★★★★★ 5/5
GoogleWe recently sold our flat on Redcliffe Gardens thanks to the hard work and persistence of George Henderson. Its an incredibly difficult market at the moment and very price sensitive. Having put the property on with some of the other big name agencies, George really worked hard and managed to obtain a great offer from an oversees buyer, and really sat on top of the whole process and was great during the negotiation period and when the lawyers needed a push. Its now the second property we have sold with them and they have become my go-to agent. Great job guys
Nicholas · 17 June 2018 · John D Wood and Co Lettings London (125 Gloucester Road)
★★★★★ 1/5
GoogleRating only, no written review.
Stephen · 16 April 2018 · John D Wood and Co Lettings London (296)
Agent replied · 14 June 2024
Hello Stephen, I am sorry to see that you have only been able to award our team one star. We do treat customer experience as a high matter within our branches and as such I would like to invite you to share with us further details of your … More
★★★★★ 5/5
GoogleCould not have been more professional and helpful during our search.
LJ · 16 April 2018 · John D Wood and Co Lettings London (296)
Agent replied · 14 June 2024
Good afternoon. Thank you for taking the time to leave us your excellent 5 star review of the service you received from John D Wood & Co in Chelsea. It is brilliant to read that the team were very helpful and professional during your property search. Kind regards, Emma.
★★★★★ 5/5
GoogleHaving already lived in three different countries and continents, I couldn’t recommend Jessica Reisenhofer more highly as the best lettings negotiator to deal with. She understood exactly what I was looking for. Always well presented, …
Maria · 16 April 2018 · John D Wood and Co Lettings London (296)
Agent replied · 14 June 2024
Good Morning Maria,
Thank you for this wonderful 5* review for Jessica and the team at John D Wood & … More
★★★★★ 5/5
GoogleThe most helpful agency i have found across multiple moves in London. During the research phase Jessica only selected properties that perfectly matched my requirements so that the process was very efficient. She helped out with the offer …
Alberto · 16 April 2018 · John D Wood and Co Lettings London (296)
Agent replied · 14 June 2024
Thank you Alberto for recognising our hardworking and dedicated team at John D Wood in Chelsea with your 5* review. I am pleased to see that they have been able to use their knowledge and experience to find you the right property and that … More
★★★★★ 5/5
GoogleKatie Sweetingham looked after our search expertly - we had some special requirements and she worked very hard to show us the right properties. We eventually settled on a fantastic flat which, without Katie's guidance and knowledge, we …
Max · 16 April 2018 · John D Wood and Co Lettings London (296)
Agent replied · 14 June 2024
Dear Max, thank you for your wonderful five star review. It's great to see you've received such friendly and efficient service, we will make sure this is passed onto Katie and the whole team at John D Wood & Co. in Chelsea, Fulham Road. Many Thanks.
★★★★★ 5/5
GoogleWe would like to thank and acknowledge the John D Wood letting team at 62 Fulham Road. In my years of managing a property, I have not met a more efficient agent than Ed Coxhead. He is prompt, courteous, gives great advice and has listened …
Clinton · 16 April 2018 · John D Wood and Co Lettings London (296)
★★★★★ 5/5
GoogleHad a brilliant experience with John D Wood Fulham Road while searching for my first flat on my own as opposed to with housemates. William Saunders was absolutely terrific from the very first phone call I had with him - friendly, positive, …
Amelia · 16 April 2018 · John D Wood and Co Lettings London (296)
Agent replied · 14 June 2024
Dear Amelia, it is great to see that you were able to benefit from John D Wood & Co.'s continued personal service. I will pass on your wonderful comments to William and the entire team at the branch. Many Thanks.
★★★★★ 4/5
GoogleI would definitely recommend others to use this office. I dealt with Alex Oppenheim and Fred Ponsonby who were at all times extremely professional and helpful whilst also being reassuring and encouraging .
They made the process of selling our house much easier than I had envisioned it would be.
Jane · 16 April 2018 · John D Wood and Co Lettings London (501 Battersea Park Road)
★★★★★ 5/5
GoogleJohn D. Wood on Battersea Park was a first class, blue ribbon company to do business with in every respect. Lettings agent, Anntonia Redding was helpful, supportive and highly professional in every was that could be expected by a lettings customer: intelligent, polite, very well-mannered, thorough, knowledgable and empathetic. She is very respectful of her organization while still being very understanding and supportive of her customer. That is a very fine tuned place from where to conduct business. I have no doubt that she will soar high professionally.
Dr. Phyllis Connors
Prince of Wales Drive
Phyllis · 16 April 2018 · John D Wood and Co Lettings London (501 Battersea Park Road)
★★★★★ 5/5
GoogleVery happy with the service from this office, dealing mostly with Frankie and Anntonia. I've used John D Wood before at a different branch so thought it would worth trying a different branch. Got good advice and a sensible valuation. Property went online on Thursday, 3 viewings on Saturday and 2 offers over the asking price on Monday.
Edward · 16 April 2018 · John D Wood and Co Lettings London (501 Battersea Park Road)
Agent replied · 19 June 2024
Congratulations on the sale of your property. The John D Wood & Co. team aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued 5 start service. Many thanks, Sarah.
★★★★★ 5/5
GoogleMy family and I have been looking for a property to rent for few weeks. I consulted several letting companies and Craig Jackson, from the John D Wood Fulham agency, did an outstanding job in understanding our needs, showing houses meeting our criteria, offering re-visiting several times with family members. Once the decision taken on our side, Craig was very efficient in all the steps, having the different people completing their tasks to get the house ready for us : in 5 days we got the keys. The John D Wood agency and Craig, our main contact, have been very professional and very nice to deal with at the same time. We highly recommend.
Sophie · 12 January 2018 · John D Wood and Co Lettings London (287 New Kings Road)
★★★★★ 5/5
GoogleThe most professional and friendly estate agents I have been in contact with.
Alexandra C and Amy W from the South Kensington branch made my search for (and move into) my new home both structured, efficient and friendly from start to finish. I strongly recommending them to anyone who is considering a move and want to do it in the smoothest way without headaches or stress.
They immediately sorted out any request or query that I have had, whilst keeping me in the loop meanwhile (even from going out of their way to find me exactly the sofa I want and ordering it, to remembering things I had mentioned during the flat viewing that I wanted to keep to make sure that I got it).
This move was by far the most pleasant moving experience I have had over my many years in London. Thank you and keep up the great work!
Jacqueline · 11 November 2017 · John D Wood and Co Lettings London (59 Cadogan Street)
★★★★★ 5/5
GoogleExcellent customer care.My self and my partner we are very pleased about our experience with Hollie Stanley of Johndwood estate agents.Great communication ,professional advice and friendly service.She was very helpful and patient.
Lidia · 28 August 2017 · John D Wood and Co Lettings Richmond
★★★★★ 5/5
GoogleExtremely responsive and helpful team! Having not had much experience in the U.K. market I was assisted through the process. Great communication and friendly team. Thanks!
Tony · 28 August 2017 · John D Wood and Co Lettings Richmond
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