★★★★★ 5/5
GoogleGreat experience as tenant so far. Very professional. Chloe was absolutely amazing - took me to see multiple properties and was never pushy. She helped in every way she could. Thank you!
Simone · 28 August 2018 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Thank you Simone for recognising the professional service you have received from John D Wood & Co, Richmond, with this 5* review. Helping our clients find the right property is something we are passionate about and I am please to read that your experience was not an exception to this. I will make sure your kind words are forwarded to Chloe and I would like to wish you the very best of luck in your new home. Kind regards, Scott.
★★★★★ 1/5
GoogleThey agreed to carry out essential repairs on our property so we would renew our contract (including a price increase). Once we did they have ignored all our emails do not return our calls. Avoid.
Hugh · 28 August 2018 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Hello Hugh,
I am sorry to read that this had been your experience. Customer service is important to us and I am sorry to see that you seem dissatisfied. Please contact us at review@countrywide.co.uk so that we can understand any outstanding issues you are experiencing.
Kind regards, Scott.
★★★★★ 5/5
GoogleWe recently purchased a flat in St. Margarets through John D Wood and dealt with both Simon and Edward and found them to be professional, approachable and helpful throughout the whole process. Highly recommended.
Phil · 28 August 2018 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Dear Phil, thank you for the great review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at John D Wood & Co. in the Richmond branch.
★★★★★ 4/5
GoogleRecently moved into a property they are an agent for. Service was very helpful from all involved. Chloe was friendly and professional from the start helping us with the initial viewings and paper work. The rest of the staff had a system meaning someone was always there to pick up the phone to me while I was over stressing.
Joshua · 28 August 2018 · John D Wood and Co Lettings Richmond
★★★★★ 5/5
GoogleEdward Hall and Jack Thomas were both fantastic when we sold our house. Very helpful, polite, patient and really made it happen. Highly recommend! Outstanding team!
Charlotte · 28 August 2018 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Thank you for the 5 star review and recommendation for our fantastic team at the Richmond branch. I am glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Edward and Jack.
Many Thanks,
Sarah
★★★★★ 5/5
GoogleRachel was great to deal with, often it is hard for me to take calls during the day at work but she was flexible with communication, always kept me up to date on email and was happy to take a late night call if needs be! I would highly recommend John D Wood Richmond to friends and family
Gabriel · 28 August 2018 · John D Wood and Co Lettings Richmond
★★★★★ 5/5
GoogleMy wife and I had the pleasure of meeting with Chloe in our quest for a small house to live in. My wife was growing tired of agents not listening to her specifications. One phone call with Chloe and my wife was told there was only 1 house for her. She viewed it and we moved in ten days later! To say Chloe nailed it would be an understatement. She listened, was calm and highly efficient. Chloe is a lovely lady and an attribute to John D Wood,which in turn is a top tier Estate Agents, no surprise why.
Rupert · 28 August 2018 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Thank you Rupert for such a wonderful 5* review of our John D Wood team. I am very pleased to see Chloe in particular was able to help in with your search.
Best of luck in your new home, Scott.
★★★★★ 5/5
GoogleWe recently bought a property through John D Wood in Richmond and our main point of contact was Simon Philips who was extremely helpful, informative and an absolute pleasure to deal with. The level of service we received from the whole team was exceptional and we cannot recommend them highly enough. Mr & Mrs Ironside
Boat · 28 August 2018 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Thank you so much for this fantastic review of John D Wood & Co. We love hearing about positive feedback and are so pleased to hear that you found Simon to be so helpful. Thank you for letting us know about your great experience.
★★★★★ 5/5
GoogleI recently had the absolute pleasure of purchasing a flat through John D Wood in Richmond. Right from my first viewing the guys were so helpful, informative, efficient and so easy to deal with. Simon went above and beyond what I thought would be obliging of an agent, he made the process so smooth and for a first time buyer, it was so reassuring to have someone to guide you through the process. I can't recommend both Simon Philp and Edward Hall highly enough for anyone in the area looking to buy or sell a property.
Claire · 28 August 2018 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Thank you so much for the excellent feedback. I will ensure your comments are passed on to Simon, Edward and the rest of the team in Richmond. We are proud of the lengths our staff at John D Wood & Co. go to, to ensure customer service is delivered above and beyond. Many Thanks.
★★★★★ 5/5
GoogleIt was a pleasure working with everyone at John D. Wood. All were very helpful and very courteous.
From initial viewing of our flat to taking possession of the keys only took a week. The agents at John D Wood were very quick and efficient at getting all the paperwork in order.
Overall my girlfriend and I had a very good experience, and would highly recommend this estate agency.
Colin
Colin · 28 August 2018 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Good afternoon Colin, thank you for taking the time to leave us your excellent 5* review of the great service you received from John D Wood & Co in Richmond. It is brilliant to read that the dedicated team were very helpful, courteous and acted quickly to sort all paperwork. Thank you also for the recommendation. Kind regards, Emma.
★★★★★ 5/5
GoogleJack Thomas did a fantastic job on the sale of a flat we purchased in Richmond. We were really impressed by how diligently he followed up on our enquiries and managed all the parties involved. He took a very balanced and reasonable view on what was a relatively complicated transaction. Jack's client was lucky to have him acting for him and I wouldn’t hesitate to ask Jack to work on a future sale of our property.
Stubbornscribes · 28 August 2018 · John D Wood and Co Lettings Richmond
Agent replied · 26 August 2024
Thank you for this awesome 5 star review. The John D Wood & Co. team are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire purchase process. It's great to see that you were able to benefit from their excellent service. I will pass on your kind comments to Jack. Many thanks, Sarah.
★★★★★ 4/5
GoogleAgent was more than 35 minutes late.
Lee · 23 June 2018 · John D Wood and Co Lettings London (129-131)
Agent replied · 21 June 2024
Thank you for the 4 star review! However I am terribly sorry for the issue regarding this viewing and understand your frustration. Many Thanks.
★★★★★ 4/5
GoogleGreat service, they helped us throught the whole process.
Ariana · 23 June 2018 · John D Wood and Co Lettings London (129-131)
Agent replied · 21 June 2024
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards.
★★★★★ 5/5
GoogleWill and Richard have been excellent throughout the whole process. I recommend them thoroughly
S · 23 June 2018 · John D Wood and Co Lettings London (129-131)
★★★★★ 5/5
GoogleJohn D. Wood were very professional and attentive to my needs both in the search, bidding and completion process of purchasing my property. Definitely recommended:)
Ole · 23 June 2018 · John D Wood and Co Lettings London (129-131)
Agent replied · 21 June 2024
Thanks Ole, Thank you for your lovely comments. I have passed your feedback to everyone involved at John D Wood & Co. Best regards, Sarah.
★★★★★ 5/5
GoogleSecond time renting through John D Wood. Working with Will Warrington is always a pleasure. He is professional and very helpful. Highly recommended.
Fadi · 23 June 2018 · John D Wood and Co Lettings London (129-131)
★★★★★ 5/5
GoogleJohn D Wood were absolutely superb throughout the marketing and subsequent sale of my property. They were extremely professional, with timely updates on viewings, and once the sale was agreed, they were flawless in keeping the momentum going and extremely helpful throughout. First time using them, and it certainly will not be the last. Thank you JDW Notting Hill ...
Liz · 23 June 2018 · John D Wood and Co Lettings London (129-131)
Agent replied · 21 June 2024
Thank you Liz for your amazing 5 star review of the professional service you received from John D Wood in Notting Hill Gate. It is brilliant to read that they were flawless and extremely helpful throughout the process and we look forward to helping you again in the future. Best wishes, Emma.
★★★★★ 1/5
GoogleI have only presented them with one star as otherwise I was unable to post this. Incredibly unhelpful and indolent. Throughout our tenancy we experienced problem after problem due to a total lack of care and attention to detail (moving in with no hot water as no one at John D Wood checked our boiler function). Upon departing, we were advised by one of their supposedly senior staff, to leave our sofas behind. Our landlady rightfully insisted on a deduction from our deposit to have these removed, as he failed to communicate this information out of pure laziness. After several rude and belligerent conversations, he conveyed his lack of understanding of manners, or any form of liability, legally and morally, and refused to accept responsibility for his ill-advised emails. John D Wood fulfilled all characteristics of the archetypal estate agent, interested only in reaping and extoring the maximum amount of financial gain out of tenants and landlords and a dismissal of the protection of rights of both parties, in his pinstripe suit.
Alexandra · 23 June 2018 · John D Wood and Co Lettings London (129-131)
Agent replied · 21 June 2024
Hello Alexandra,
Thank you for taking the time to leave your feedback. I was extremely disappointed to read that you have not experienced the high level of professional service that we pride ourselves on. I am sincerely sorry for any miscommunication you experienced and I would like to assure you we are adhered to act under The Property Obudsman Code of Practice, if you would like to discuss your issues further with ourselves on the Customer Relations Team, you can provide us with further details to our email address; review@countrywide.co.uk. Once again I am sorry for the service you have received, please be assured I will bring your feedback to the full attention of the Regional Performance Director and Regional Director. Kind Regards, Maryjane.
★★★★★ 5/5
GoogleThe team was very attentive throughout the letting process, helping get us from first viewing to keys in hand in less than 5 days! They've been flexible with their time, and provided more explanation than my previous agent. Their letting agreement is stricter than I would prefer, but in my case, the landlord has had a bit of leeway. Will update in the future pending how they manage the property!
Adrian · 23 June 2018 · John D Wood and Co Lettings London (129-131)
Agent replied · 21 June 2024
Thank you. Best wishes, Mark
★★★★★ 5/5
GoogleZara Watterson was particularly supportive and helped me through a letting process that was both long and stressful. She has been amazing in the flat search, understanding exactly what my needs were and advising me very efficiently to guarantee I got the flat I wanted. She has worked beyond what was required from her to make sure my references and other documents were validated. She was fully committed and tried her best to make the process work. I am truly grateful for her help.
Catherine · 23 June 2018 · John D Wood and Co Lettings London (129-131)
★★★★★ 5/5
GoogleGreat team at John D Woods! Friendly staff and extremely helpful with all types of queries. Highly recommend to all in the Lymington area.
Katrina · 23 June 2018 · John D Wood and Co Lettings Lymington
Agent replied · 21 June 2024
Hello Katrina, thank you for taking the time to leave your fantastic 5 star review of the great service you received from John D Wood & Co in Lymington. It is brilliant to read that the team were friendly and extremely helpful with all queries. Thanks for the kind recommendation. Kind regards, Emma.
★★★★★ 5/5
GoogleHaving delt with the lettings team in Lymington for over a year now, I can honestly say they are some of the friendliest, most professional and efficient people I've come cross. A pleasure to deal with and a credit to John D Wood, I would recommend to anyone.
Jody · 23 June 2018 · John D Wood and Co Lettings Lymington
★★★★★ 1/5
GoogleAppalling focus, follow up and structure
P · 22 June 2018 · John D Wood and Co Lettings London (59 Cadogan Street)
Agent replied · 20 June 2024
I am sorry to read about you experience. We would like to discuss this in greater detail, if you would like then please send us an email at review@countrywide.co.uk and we will be in touch as soon as possible.
Kind Regards,
Sarah
★★★★★ 1/5
GooglePoor managment
poor communications
No team work
money driven
Do not trust them
I will even if I see a house I want to buy with them do my utmost not to buy it through them - very bad experience through lettings
P · 22 June 2018 · John D Wood and Co Lettings London (59 Cadogan Street)
Agent replied · 20 June 2024
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Regards, Sarah.
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