Trusted Agent profile
★★★★★
1,961 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,961 reviews on three platforms, rated 4.5 out of 5 overall.
1,654
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
306
Reviews on Trustpilot
Business-wide
John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Showing 1,644 reviews on Google only. Show every review
5/5
GoogleAnthara, the sales administrator was very helpful and kind. She has been prompt with her responses and has guided us throughout the ID process!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleSmall, well organised and very professional team at the Oxford office, we had a great experience when looking to purchase and also chose to sell through John D Wood & co and on both sides of the transaction there was consistent communication throughout and really good support and guidance at key moments in the process. I did feel very looked after and that I was being thought about as a client, even out of hours, which is over and above expectations. Marketing and back office administrations was also notably of high quality. Would certainly recommend and look to use again.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleLayla and the team at John D Wood in Battersea were excellent in the way they dealt with my family and I. We rented a house in the Battersea area and they were professional, polite and respectful at all times. Having dealt with other agents over the past year, this team were by far the best and above all, achieved the result we wanted. Thanks again!
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleShoutout to Pia - 10/10 agent, knows her stuff and was a pleasure to deal with!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GooglePia did an amazing job sourcing me a new apartment to rent! Highly recommend
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GooglePia helped find my client a brilliant rental in the area. Will be going back to her again in the future for sure!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleFinding a home is never easy, especially when you’re looking for a place that is not just “a property,” but a real space where you can truly feel at ease. After months of unsuccessful searching, I turned to John D Wood & Co. Letting Agents, and I can say with absolute sincerity that it was the best decision I could have made. From the very first meeting, I sensed an uncommon level of professionalism. The agency’s staff was impeccable in every respect: welcoming, punctual, attentive, and genuinely interested in understanding what I was looking for. They didn’t just show me random apartments; they carefully listened to each of my needs from the layout of the spaces to the brightness, from the ideal area to nearby services and curated a tailor-made selection perfectly aligned with my expectations. A special thanks goes to Andrea, who assisted me from start to finish with an almost surprising level of availability. He was able to anticipate my questions before I even voiced them, providing clear and thorough explanations on every detail: from the required documents to the actual costs, all the way to the subtle differences between one apartment and another. During the property visits, he never tried to “push” anything on me, but guided me with honesty, highlighting strengths and weaknesses transparently and reassuringly. Something I particularly appreciated was the quality of communication: whenever I needed clarification, even outside office hours I always received a timely and precise reply. It’s rare to find a team that makes the client feel so supported without ever being intrusive. When I finally found the perfect home, the agency handled every bureaucratic step with absolute speed and precision. They coordinated all the professionals involved from the surveyor to the building manager ensuring that every document was thoroughly checked and accurate. Even on the day of the signing, they demonstrated flawless organization, making each step smooth and creating a calm, stress-free atmosphere. Another detail that truly impressed me was the post-purchase care. After the sale, they didn’t simply “wave goodbye”: they reached out to ensure everything had gone well, provided useful contacts for potential small works, and even answered questions that came up weeks later. It’s a level of service that is hard to come by. In summary, this agency is not just a real estate office: it is a group of passionate, competent professionals who genuinely care about their clients. Thanks to them, a process that is often stressful became a serene and even enjoyable experience. I wholeheartedly recommend them to anyone looking for a home and wishing to be supported by people who truly put their heart into their work.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleExcellent service from John D Wood. Bo was very polite, informative and professional. Thank you.
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GooglePia was so helpful with my search, will be recommending to anyone I know who is looking for a place to rent in the area
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleGeorgina at John D Wood was incredibly supportive in helping me find a property that suited both my personal needs and my work as a nurse. She really listened when I explained that I needed a home with good transport links to the hospital, and she made sure every option she showed me took that into consideration. Her professionalism, honesty, and dependable communication made the whole process smooth and stress-free. I felt genuinely cared for and guided throughout.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleBo did a fantastic job talking me through the process of lettings and made it all so easy and stress free.
It’s really lovely to read another 5* review. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had an excellent experience with John D. Wood & Co. Chelsea. The service was efficient and well-organized throughout the home search. Andrea proved to be highly competent, clear in his communication, and always available to answer my questions and provide support when needed. I appreciate the professionalism and customer service I encountered. I recommend this agency to anyone looking for serious and reliable service in the area. Thank you, Andrea, for the excellent work.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat service! Milli was helpful, informative and understanding of our circumstances. We could not have asked for more.
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleWhile being an estate agent in the UK requires no testing, no schooling, no barrier for entry at all, I am still amazed at the level of competency of "negotiators' here. I put this in quotes because they indeed never do actually "negotiate. Solomon at this location provided multiple barriers just to view a property so I simply called another office who gladly accommodated. Sadly, I have dealt with countless who do not even know what hardwood flooring is, what a house is, etc. I literally send guides on housing to them when needed. I was an agent in Manhattan Fromm 2012-2015 which required schooling and testing (I also have a Masters in finance but was doing this on the side) with ongoing exams each year. You can literally walk from Sainsbury's and begin working at an agency the next day with no issue (Ive met someone who did just that!)
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleLayla has been amazing. We needed to move in just a few days, and there were a few mistakes in paperwork provided by the landlord - Layla was stuck in the middle and responding with urgency and professionalism. My wife and I really appreciate her diligence - this entire process would have been painful without someone of her calibre. Thanks!!
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleBig thumbs up to Charlie Larwood and the Sales Team at the Gloucester Rd. branch. Charlie was amazing pushing a sale through and went over and beyond. 12/10.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWas followed by Millie to find my house, and she is honestly one of the best agents i have encountered. On my side always, helping me to get what we needed and wanted. I would reccomend her to whoever is looking for a trusted agent
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleDifficult economic climate, but a speedy conclusion was reached
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleExtremely poor experience with this estate agent, specifically Xander, who was dealing with the purchase of a property. Decision-changing information about the property’s immediate surrounding area was not disclosed early on in the purchase, which we later found out was well known within the Wimbledon circuit and was publicly available (unbeknown to us at the time). This information was going to emerge from solicitor searches, and ultimately meant we decided to pull out of the sale leading to wasting time and money (6+ weeks, thousands of pounds). I highly recommend avoiding buying a property from this agent based on the selected information shared, poor communication and handling of the parties involved (no acknowledgement of the situation or apology was ever provided).
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleJohnDWood are very professional and have managed our short let well. Kim has been really helpful in finding excellent tenants and handling the process for us. Thank you
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI recently tried to sell my property via another estate agent without success. I Chose to try John D Wood & Co, they provided superb marketing, excellent communication and more importantly secured a buyer through to completion in what is a tricky market. If you’re looking to sell, look no further than Andrew Topping and his team at John D Wood & Co in Summertown.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GoogleI rarely write reviews but felt that this outstanding agency and especially the agent who helped us, Julian, deserve every ounce of praise I could possibly heap on them/him! The whole house buying process was made friendly, human, completely down-to-earth with his care, attention, helpfulness and knowledge. For context, we looked at houses with 12 different Oxford-based agencies. All of the other 11 felt like various levels of good or bad service, but all of the interactions were perfunctory, formal, and always felt like we were being tricked for not knowing this or that savvy real-estate know-how. John D. Wood was a COMPLETELY different experience, so much so it is not even on the same scale. It was completely human, unhurried - Julian felt like a friend. He never pushed anything on us; was completely frank about the properties, was open about pros and cons, and (this is really amazing) answered all my messages within minutes, even on Sunday nights... it really was like no service I have ever experienced. I would honestly stay in touch even after completion :)) The team at the agency (beyond Julian) was extremely knowledgeable, prompt and helpful. The mortgage broker they recommended sorted all our troubles with the banks. Every moment of the process was smooth, straightforward, honest. We have gone from looking at properties to actually moving in to our dream home in a matter of months. This would not have been possible without John D. Wood and I am extremely grateful for it. Could not praise them highly enough. Thank you for what seems one of the most important decisions in our lives! Really you have made the difference between "House" and "Home."
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleMy partner & I recently purchased a a property in Fulham and it wouldn’t have been possible without the help of Jamie! He was kind, attentive and responsive. He kept us well informed throughout and made what could have been a stressful process smooth and quick. As first time buyers he took care to explain things thoroughly and answer any questions we may have. Couldn’t recommend him enough!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleA seamless solution to renting out our property, thank you Alan and Szymon for all your care and assistance
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
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The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (129-131) has the most, with 473 reviews rated 4.1 out of 5, followed by Oxford with 460.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent.
