Trusted Agent profile

John D Wood and Co Lettings in London, Oxford, Twickenham and 3 more

4.5

★★★★★ Excellent

1,963 reviews across 14 offices and 3 platforms

John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,963 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.7 / 5

1,655

Reviews on Google

All 14 offices

Facebook logo

5.0 / 5

1

Reviews on Facebook

All 14 offices

Trustpilot logo

307

Reviews on Trustpilot

Business-wide

Our offices

John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,645 reviews on Google only. Show every review

5/5

Google

I had a really good experience with my move, helped enormously by Radi at John D Wood in Notting Hill. He was extremely efficient, detailed, prompt and responsive. It's been the least stressful move I've ever made, and that's been 10 in the last 18 years. I just hope I don't need to move again for rather a long time...

Marianne · 23 June 2019 · John D Wood and Co Lettings London (129-131)

Agent replied · 21 June 2024

Wonderful to read Sarah that our team, especially Radi, made the process of moving this time so stress-less and you found him and the team attentive, efficient and prompt. I do hope you choose John D Wood in the future, should you ever need another stress free move. Best wishes, Scott.

1/5

Google

Wish i could give then a 0. Almost 18 months in a property and from move in to move out, maintenance issues were not fixed. I have wait over 2 months to receive our deposit back even though we filled out all the necessary docs straight away and there are no issues, it's just taken them 10 days to reply to emails with confirmations.... NEVER going to use them again.

Sarah · 23 June 2019 · John D Wood and Co Lettings London (129-131)

Agent replied · 21 June 2024

Thank you Sarah for taking the time to leave us your feedback. Customer experience is very important to us and as such I would like to invite you to discuss further the concerns raised with out Customer Care Team via review@countrywide.co.uk. Kind regards, Scott

5/5

Google

We recently bought a flat for a Client from John D Wood in Notting Hill and what a pleasurable experience it was. Both Sofiya and Will were professional and a delight to deal with and they made the whole process very simple.

Miles · 23 June 2019 · John D Wood and Co Lettings London (129-131)

Agent replied · 21 June 2024

Thank you Miles for your 5* review and kind comments. I'm pleased to hear that Sofiya, Will and the team provided you with such great service. Kind regards, Mike.

5/5

Google

We highly recommend Carlotta Plasencia who helped us find our new home within just one day of search. The entire process was finished within a week. We would love to thank Carlotta and John D Wood & Co. Notting HIll for their impressive efficiency, professionalism and patience with all our requests and questions!

Zorana · 23 June 2019 · John D Wood and Co Lettings London (129-131)

Agent replied · 21 June 2024

Thank you Zorana for such a great 5* review! I am really please to read that our team were able to help you find your new home so quickly and I do hope you are now fully settled. Best wishes, Scott

5/5

Google

Had a great experience with Jay, who showed me several relevant apartments and was very personable, responsive, and pro-active. Ultimately opted for an apartment listed by a different agency, but that was certainly not for lack of effort or faith in Jay. Would look him up if I were apartment searching again and would definitely recommend him to others.

Mette · 23 June 2019 · John D Wood and Co Lettings London (129-131)

Agent replied · 21 June 2024

Thank you Mette, your review and recommendation are greatly appreciated. Best wishes, Mark

5/5

Google

I have recently had the need to update my tenancy agreement, and wanted to note Zara Merali at John D Wood & Co., has been extremely efficient in doing so. I have been kept well informed during the process and Zara made all aspects needing attention very easy. Thank you Zara!

Brett · 23 June 2019 · John D Wood and Co Lettings London (129-131)

Agent replied · 21 June 2024

Wonderful to read Brett that you had a fantastic experience with our local John D Wood & Co team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.

5/5

Google

Highly recommend. We did a couple viewings around Notting Hill Gate and South Kensington. Carlotta Plasencia was genuine, professional and provided us with all the information we needed. She even gave us a ride to visit again one of the properties we saw in the morning we really liked. I hope the team at Notting Hill takes this review into account and gives Carlotta the recognition she deserves. Will come back to John D Wood for my future letting inquiries.

Erase · 23 June 2019 · John D Wood and Co Lettings London (129-131)

Agent replied · 21 June 2024

Thank you for this wonderful review of our John D Wood team. It is great to read that our team provided you with a 5* service and that you found the team fully professional and genuine. As with all great reviews we will of course make sure your feedback is forwarded to the local team and their local Regional Director. Kind regards, Scott.

5/5

Google

Jay was really great. Unlike other agents, he actually took the time to listen to what I wanted. He worked very hard to find flats that met those criteria and didn't waste my time showing me flat after flat. Communication was also excellent. Highly recommended.

Amber · 23 June 2019 · John D Wood and Co Lettings London (129-131)

Agent replied · 21 June 2024

Thank you Amber for your glowing 5* review of our John D Wood & Co team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.

5/5

Google

Carlotta Plasencia was in charge of arranging the views of several studios and we were very pleased she managed to show us around 6 studios in one day because as we are both working is very hard to find a time when we are both available, so it was important that we saw several different studios in order to make a decision. Also great help she could talk to us in Spanish, so many questions were better answer thanks to her language skills. She was very kind and patient with all our questions and she always answered text messages and phone calls. Thank you!

Ana · 23 June 2019 · John D Wood and Co Lettings London (129-131)

Agent replied · 21 June 2024

Hi Ana, Thank you for leaving us such a great review. It's great to see that the John D Wood & Co team were once again able to provide their proven 5 star service. I will pass on your kind comments to Carlotta. Best wishes. Kind Regards, Sarah

5/5

Google

My husband and I were so chuffed to have found our perfect home through john d wood - specifically, Rushana Birmingham, who facilitated the rental procedure, was a massive help. We felt incredibly well looked after, kept in the loop and understood throughout the whole process. Would def recommend!

Nina · 23 June 2019 · John D Wood and Co Lettings London (129-131)

Agent replied · 21 June 2024

Thank you Nina for your glowing 5* review of our John D Wood & Co team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.

5/5

Google

I would like to thank Ellie Bowers for her professionalism and her attention. I highly recommend her as she is just brilliant in her job. She always listen and understand the client needs to meet their expectations, thanks to you I have another vision of estate agent, you are amazing. Thank you so much for all your help. Myriam

Myriam · 23 June 2019 · John D Wood and Co Lettings London (129-131)

Agent replied · 21 June 2024

Thank you Myriam, your kind words and 5* rating are very much appreciated. Best wishes, Mark

5/5

Google

We worked with Ellie and she has been great from beginning to end. She was responsive and helpful from seeing the place to after we signed the papers. After we moved in, we asked for some additional support and she was always happy to provide it. We were not just a number that was done once the paperwork was finished. Will be sending people her way who are looking, she is lovely.

Helena · 23 June 2019 · John D Wood and Co Lettings London (129-131)

Agent replied · 21 June 2024

Hi Helena, Thank you for your wonderful 5* review of Ellie and the whole John D Wood team. It is great to read that you found our team so helpful and professional. I will of course make sure your kind words are forwarded to Ellie. Best wishes, Scott

5/5

Google

Ellie Bowers was our lettings agent and she was fantastic right from the time we reached out to her about the property we were interested in. Providing a lot of practical inputs (especially for a couple new to the country), she took us through the process very efficiently and quickly. We wanted to get things done just before Christmas and Ellie worked tirelessly to get all aspects sorted on time for us to move in. There were a few challenges, but Ellie through her perseverance and timely support ensured we got over all hurdles. Thank You Ellie.

Rajkumar · 23 June 2019 · John D Wood and Co Lettings London (129-131)

Agent replied · 21 June 2024

Many thanks for your wonderful 5* review of your experience with Ellie and the team at John D Wood. I'm delighted to read that renting your property was eased with the experience of Ellie and her professional & effective approach. Hope you are settling in well. Kind regards, Tracey.

5/5

Google

John D Wood recently sold our house in Lymington this January 2019. The advice and service we received from Adam Darbyshire who negotiated our sale was excellent. I have no hesitation in recommending this firm. They get results in a competitive market. Thanks again to Adam , Oliver and all at the Lymington office Mr and Mrs R

Martin · 23 June 2019 · John D Wood and Co Lettings Lymington

Agent replied · 21 June 2024

Many thanks Martin for your fantastic 5* review of our John D Wood & Co team. It is always great to read such positive reviews and recommendations from our clients. I will of course ensure your excellent review is passed on to Adam and the team. Best wishes, Lucy.

1/5

Google

They do not respond to complaints in the rental department.

John · 22 June 2019 · John D Wood and Co Lettings London (59 Cadogan Street)

Agent replied · 20 June 2024

John, can you please email the details to review@countrywide.co.uk and the Customer Relations Team will investigate this and respond to you. I am sorry to read that your expectations I have not been met. Kind regards, Mark

5/5

Google

Anne Soutry was so helpful during the process. She was very professional and willing to help anytime on anything.

E · 22 June 2019 · John D Wood and Co Lettings London (59 Cadogan Street)

Agent replied · 20 June 2024

Thank you for the great 5 star review. I'm happy to hear you received very good service from Anne and i will share this review with the entire team at John D Wood & Co. Kind Regards, Sarah

5/5

Google

Excellent service from Sebastian (Lettings Negotiator) at Gloucester Road. Very kind and eager to help with the many questions and requests I had.

Edson · 22 June 2019 · John D Wood and Co Lettings London (59 Cadogan Street)

Agent replied · 20 June 2024

Thank you Edson for your 5* review of the service you received from Sebastian at our John D Wood & Co branch on Gloucester Road. Kind regards, Scott

5/5

Google

An absolute pleasure to deal with Peter, George and Umar of the Gloucester Road Office’s sales team on our recent purchase in South Kensington. A very high degree of professionalism (which can stand as an example to others in the estate agency business) and superb assistance which has enabled us to get to exchange and completion in record breaking time!

Simon · 22 June 2019 · John D Wood and Co Lettings London (59 Cadogan Street)

Agent replied · 20 June 2024

Thank you Simon for your kind words. Best wishes, Mark

3/5

Google

Used to be a good company, Faron Sutaria. I really miss those guys. Thank you to all the team at property management and also lettings. It was great great. You feel like they really cared about everything. Since the merger, I think the teams have changed, and now property management is not as good. It's gone more 'corporate'. Lettings is still ok. What happened to the office on Old Brompton Road? Sad.

Alexander · 22 June 2019 · John D Wood and Co Lettings London (59 Cadogan Street)

Agent replied · 20 June 2024

Hi Alexander, Thank you for taking the time to provide us with your feedback and I am sorry to learn that you have persuasive a recent change in service. I would like to assure you that client experience is very important to us and our local teams. So that we can look into any concerns you may have further, can you please e-mail us to discuss at review@countrywide.co.uk. Kind regards, Scott

5/5

Google

Great experience with George and the team. Extremely knowledgeable, responsive, and helpful throughout the process of finding and buying a flat in London. As overseas buyers, George’s help through the process was invaluable. Thanks for a great experience!

Tim · 22 June 2019 · John D Wood and Co Lettings London (59 Cadogan Street)

Agent replied · 20 June 2024

Thank you Tim for your 5* review and kind comments. All the best, Mike.

5/5

Google

Couldn't be happier with how Sebastian helped us obtain our new rental property in South Kensington. Very communicative and he was definitely working to get a good match between landlord & tenants.

Graham · 22 June 2019 · John D Wood and Co Lettings London (59 Cadogan Street)

Agent replied · 20 June 2024

Many thanks Graham for your excellent 5* review of the service you received from our local John D Wood & Co team. Kind regards, Lucy.

5/5

Google

An extremely professional and courteous service from all of the team. George in particular was very helpful throughout the process of our purchase and really stepped up to the plate in the final days ahead of exchange when the going started to get tough. He remained very calm and collected and acted very fairly and openly as the go-between. His advice was solid at all times and my wife and I are highly appreciative of his polite, proactive and efficient modus operandi

Raj · 22 June 2019 · John D Wood and Co Lettings London (59 Cadogan Street)

Agent replied · 20 June 2024

Thanks Raj. Your comments in regards to the team are very much appreciated. Best wishes, Mark

5/5

Google

Our most excellent experience with Sebastian was an absolute pleasure. Sebastian was always polite, humorous, informative and totally on the ball from go to woah. We hope to stay in touch with Sebastian and not just for business but also as a good friend. Sebastian was unfailingly professional in each of our meetings and also via correspondance. You are very lucky to have such an exemplary employee. He made our whole flat hunting experience as easy and quick as possible.

Suze · 22 June 2019 · John D Wood and Co Lettings London (59 Cadogan Street)

Agent replied · 20 June 2024

Hi Suze, thank you for the excellent 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Sebastian and everyone involved at the John D Wood & Co branch. Many thanks, Lucy.

5/5

Google

Just completed on the sale of my property. Angelo, George and the team did a great job throughout the marketing, negotiation and sale. They ensured the whole process ran smoothly. Nothing was too much trouble and they provided excellent advise. They were a pleasure to work with. Thank you

James · 22 June 2019 · John D Wood and Co Lettings London (59 Cadogan Street)

Agent replied · 20 June 2024

Thank you James for your 5* review and kind comments. I'm pleased to hear that Angelo, George and the team provided you with excellent service. All the best, Mike.

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Awards

The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

John D Wood and Co Lettings is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

The Negotiator Awards

John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.

Negotiator Awards winners in one year, the group and its branches: 2024.

Negotiator Awards by year, 2024

Source: The Negotiator Awards winners lists, as published, linked by year.

Lettings Agency of the Year Awards

John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.

Lettings Agency of the Year winners in one year, the group and its branches: 2015.

Lettings Agency of the Year by year, 2015

Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.

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Questions about John D Wood and Co Lettings

Which John D Wood and Co Lettings office has the most reviews?

London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.

Where are the John D Wood and Co Lettings offices?

The 14 John D Wood and Co Lettings offices, by town:

Has John D Wood and Co Lettings won any awards?

Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.

Reviews may appear on more than one platform.

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