Trusted Agent profile
★★★★★
1,963 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,963 reviews on three platforms, rated 4.5 out of 5 overall.
1,655
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
307
Reviews on Trustpilot
Business-wide
John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Showing 1,645 reviews on Google only. Show every review
5/5
GoogleReally helpful team who supplied me with a good range of properties and I look forward to working with them in the future when purchasing property.
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
GoogleWe let through this agency and they are great both at finding the right tenant and being a pleasure to work with. Highly recommend
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleI dealt with Jane Marshall at the John D Wood office in Richmond. in short she was amazing, it was a tricky sale, but Jane was there every step of the way and the sale went through. thank you so much!!!
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
1/5
GoogleIncompetent and rude. We gave nearly 3 months notice that we would be vacating our flat rented through JDW prior to the end of our tenancy. We paid in full through the end of the tenancy despite vacating a month early, and asked that (since we had a two week old infant daughter at the time) they wait to start showing the property until the 60 day window prior to end of tenancy. We immediately had agents from multiple offices emailing, calling and even TEXTING at all hours asking to arrange showings despite making it clear that showings were not to start until the required window. Once showings did start, despite requesting that they block viewings together whenever possible, we would be told to vacate the flat for 30 minutes or so multiple times a day, with no consideration whatsoever for what would be required of us with a newborn baby. There were times when showings were cancelled and we were given absolutely no notice, leaving us to clean up the flat and walk around the neighborhood in the cold with our baby for no reason at all. Prior to leaving, we contacted the office and asked them about changing the utilities out of our name upon moving out (a month prior to the end of tenancy) and were instructed to contact the utility companies directly to do so. Four months after we moved out, we received an email from JDW stating that we owe money for the electric used in the month after we moved out. When we explained that we had actually checked with the office about the utilities, rather than taking responsibility for their mistake, they then accused us of ASSUMING that we could move the utilities out of our name upon moving out and that, although it was their responsibility to arrange for this agreement in writing, they had not done so and we were responsible for payment. We are landlords ourselves and would never put our properties in the hands of such a disorganized, incompetent and unprofessional group of people.NegativeQuality, Professionalism
Hi Lindsay, I am very sorry to read about this and I am also sorry we haven't been able to respond earlier due to the lock-down. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further. Stay safe, Scott @ Customer Relations.
5/5
GoogleI have had a very positive experience with John D. Wood. Lucy Fox at their St. Margarets branch was very proactive and helpful and found some excellent tenants very quickly. Highly professional service, highly recommended. Many thanks Lucy
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleWe sold our flat through John D Wood. Jane is a Richmond property expert, professional, very patient and a pleasure to deal with. I would definitely recommend using this estate agency for a sale.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleAbsolutely first class service… my first sale and purchase, and the support and guidance received from Jane was outstanding. What could have been a fraught & stressful process was in fact smooth and worry-free. Based on my experience, I would unequivocally recommend JD Wood to anyone looking to enter the market, whether to sell, buy, or both! Thank you JD Wood, and especially thank you Jane!
It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott
5/5
GoogleWow! Thank you to Jane, Ed and all the team at JD Wood Richmond who guided us through a prompt and professional sale. Having sold a property barely 12 months prior and subsequently purchasing another immediately after the sale in Richmond I can genuinely say that the service we received from JD Wood is certainly one of the best we have experienced and would highly recommend.
It is brilliant to read another 5* positive review for our local team. Thank you for taking the time to leave us your comments. Best wishes, Scott
5/5
GoogleFrom my initial call to the sale of my property the service and care given was exceptional. I was kept aware of everything that was going on at all times. I could ask them anything and they replied immediately. They offered expert advice. Jane was outstanding the ultimate professional her knowledge is phenomenal. And is also such a lovely lady who really held my hand through a very stressful period she did not go the extra mile she ran the marathon! I must also mention Edward who has now left but was also a star. I could not have got through this without them all.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleJane is brilliant! In a world of stressful property matters Jane has kept me fully informed at every stage of the transaction and her knowledge of the property market has been invaluable. She has been a calm voice throughout and her advice has been sound. I would not hesitate to recommend her to any client in need of a professional service from a property professional.
Thank you for your outstanding 5*review! It's wonderful to read that you were kept fully informed and up to date throughout the process by our John D Wood & Co branch. Thank you for the recommendation. Best wishes, Lucy.
5/5
GoogleI have used John D Wood, Richmond to rent out my property. The lettings and management department are great to work with. Management issues are dealt with efficiently and smoothly and I'm always impressed how quickly they are able to find suitable tenants, over the last 3 years I haven't had a void period. Fantastic.
Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our John D Wood & Co branch were professional and helpful. Kind regards, Lucy
5/5
GoogleWe bought a house through John D Wood's Richmond branch. Jane was wonderful to deal with. Very helpful, honest and responsive and good with the odd bit of advice about what we might be able to do with the home. She has a good blend of warmth and professionalism which made our experience very pleasant from first viewing to picking up the keys. Her team were also very helpful and responsive on the odd occasion she wasn't available. Highly recommended.
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would highly recommend the team. Kind regards, Donna.
5/5
GoogleWe are locked down with the corona-virus and not expecting being able to let our flat for many weeks then out of the blue Laura called to say she had a tenant who had seen the flat before lock down and no wanted to rent it. With Laura’s patience and guidance the letting happened quickly and efficiently, all done remotely. Laura made it all a very pleasant experience, thank you.PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleEstate agents ? Unprofessional service and lot of other negative things. Agents are rude and unqualified ! Worst agency
Good morning Jonas, Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.
5/5
GoogleVery professional, reply within minutes and very efficient. I’ve been talking to Zara and Harry. Very satisfied with the service.
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
5/5
GoogleExcellent advice from Rupert about contracts and tenancy agreements. Thank you very much for your help, it was a life-saver!
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
GoogleExcellent service, Harry, Zara and team are on point. Been with this office for a few years now and would definitely recommend.
Thank you for your brilliant 5* review and comments about our local team. It is great to see that you would have no hesitation in recommending them to others. Best wishes, Scott
5/5
GoogleSofiya was fantastic and was always available to answer any questions or give solicitors / management company a nudge to get the property exchanged. I would have no hesitation in recommending her or JDW Notting Hill
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
5/5
GoogleThe property was let within days of going on the market and since then the team have been incredibly efficient, professional and friendly. I would definitely recommend John D Wood to other landlords
Wonderful to read that you had a fantastic experience with our local John D Wood & Co team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Many thanks for the recommendation. Best wishes, Lucy.
5/5
GoogleThanks Zara for everything. The 3 guys moved in perfectly, So tidy and well behaved. Crikey one has to take one's shoes off before entering the apartment. It was quite amazing how you found these perfect tenants. And whist the house was still under construction (exterior mainly). Thanks again. Really appreciate all. Caroline
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
5/5
GoogleWe love them and we were really impressed by Louna work. She was on top of her game every single day until we moved in ( let) - she was so helpful :) Will definitely come back to the agency once we ll be looking for a property to buy .
Thank you for your wonderful 5* review! Your kind words will be made known to our local team. Best wishes, Scott
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
John D Wood and Co Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.
Negotiator Awards winners in one year, the group and its branches: 2024.
Negotiator Awards by year, 20242024 1 Silver The Negotiator Awards 2024 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.
