Trusted Agent profile
★★★★★
1,962 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,962 reviews on three platforms, rated 4.5 out of 5 overall.
1,654
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
307
Reviews on Trustpilot
Business-wide
John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Showing 1,644 reviews on Google only. Show every review
5/5
GoogleI want to thank Jiselle and her team at John D wood. She has been extremely helpful, knowledgeable and patient. I think the team is very professional and good at guiding me in the letting process. Well done and thank you again!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was so impressed with how I was looked after. Usually, I find pretence over anything genuine with estate agents but that was not the case with John D wood and Co. I felt they really took the time to help me find my perfect home and I so …
Thank you for taking the time to leave us this tremendous 5* review and kind words. Kind regards, Lucy, Customer Relations
2/5
Google6 month update Although the above is still true, unfortunately I cannot confirm the same for property management. The south Kensington team is not responsive and …
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through … More
1/5
GoogleSo basically the new strategy that lettings agents advise and probably convince landlord to go by is: 1. List the propriety for a lower price to generate interest 2. Tell people that make offers that someone has already offered the asking price so that they can start a bidding war and drive the price up 3. Play new tenants into paying more for the actual propriety. Very nice. If you hear them saying that someone has already offered the asking price know that they were never looking to accept the asking price and just make you take part in their bidding war which means they are a very sleazy agency and you definitely don't want to be conned by them! Be smart. I hope this review helps some people realize what has become of the lettings market. Shame on you letting agents.
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience so far! Amazing service from Hetty who has been friendly, professional and helpful throughout our move. Thanks!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a fantastic experience with hetty - she looked after us during an awkward start to a tenancy and really helped us throughout the process. Thank you H!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHetty has been a fantastic agent, really responsive and has been a great experience all around!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleSophie and team were simply amazing helping us buy a new property. I highly recommend them
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleSuperb service from all of the lettings team with special mentions to Hetty, Katie, and Anntonia. Not only do JDW provide competitive rates but the service is both prompt and high quality. Highly recommended !
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleHave both sold and bought property through John D Wood & Co. Battersea, and have always received an amazing service. They are reliable, efficient and very trustworthy. I only have the best to say about them! Would highly recommend.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJohn D Wood in Battersea has looked after my property for a number of years, firstly letting my property and most recently selling it for me. In particular, Sophie Deedes who oversaw the sale was fantastic; professional, patient and proactive and I always felt that my best interests were being looked after. The same can be said of Alex Oppenheim who spoke to me several times about the sales market over the years and Anntonia Redding the lettings manager who let the flat for me for several years before I sold it. Highly recommend this team!
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleBought our flat last year and Fred helped us move the transaction along very effectively. The pandemic caused plenty of delays, especially with the lender, but Fred was very helpful in keeping us and the sellers updated and explaining the process. Very pleasant experience overall.
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleJohn D Wood is a great letting agent, have been incredibly helpful and quick at responding. Our letting agent was Henrietta Hubberstey who has been very friendly and helpful. She made the whole moving experience super easy, especially considering as we signed for the house during the February lock down. Would highly recommend renting from the agency and asking for Henrietta (Hetty)!
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have just brought a property in Lyndhurst. I have delt with Kevin all the way through he has been so professional ,caring and thoughtful to both sides through this long process. Having dealt with many estate agent through the years Kevin has been a breath of fresh air.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleTania Valenza was very professional and worked hard to guide me and provide the best offer and deal. Really recommend
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleSamantha has so far been very helpful in helping me find and begin the process of renting out a place in London to stay during a placement year.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was lucky to find my current apartment with John D Wood. Katherine Garces has been very helpful, always available and very supportive during the process.
Thank you for your amazing 5* review and kind words. Best wishes, Lucy, Customer Relations.
4/5
GoogleJohn D Wood has been our lettings agent of choice. They are responsive, helpful and, most of all, work as a team! Staff turn over, if any, is not allowed to affect quality of service. Which is quite unusual, because service is often on account of a particular individual ... and when she/he leaves, service is disrupted. Not in the case of JDW.
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI want to thank Jiselle and her team at John D wood. She has been extremely helpful, knowledgeable and patient. I think the team is very professional and good at guiding me in the letting process. Well done and thank you again!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was so impressed with how I was looked after. Usually, I find pretence over anything genuine with estate agents but that was not the case with John D wood and Co. I felt they really took the time to help me find my perfect home and I so appreciate that. Jiselle Jessop was a star, so friendly, and I want to thank the whole team for making me feel valued - not just a commission, and of course! finding me my perfect home 😍
Thank you for taking the time to leave us this tremendous 5* review and kind words. Kind regards, Lucy, Customer Relations
5/5
GoogleExcellent service very friendly and helpful
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
5/5
GoogleVery professional excellent customer service definitely recommended
Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust want to say thank you to Natalie. She was very professional and friendly!
Thank you for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
John D Wood and Co Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.
Negotiator Awards winners in one year, the group and its branches: 2024.
Negotiator Awards by year, 20242024 1 Silver The Negotiator Awards 2024 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.
