5/5
Thanks Gatley for all your support, advice and patience! Great experience
Agent replied · 12 October 2026
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
Trusted Agent profile
★★★★★
1,961 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,961 reviews on three platforms, rated 4.5 out of 5 overall.
1,654
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
306
Reviews on Trustpilot
Business-wide
John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Showing 1,644 reviews on Google only. Show every review
5/5
Thanks Gatley for all your support, advice and patience! Great experience
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
5/5
Adam is fantastic and would highly recommend
Thank you for taking the time to leave us your amazing recommendation and 5* review. Kind regards, Lucy, Customer Feedback and Support Team
1/5
Rating only, no written review.
Thanks for reaching out and we’re sorry if things didn’t go smoothly. We’d like to understand more, just drop us an email at review@countrywide.co.uk and we’ll take a closer look.
5/5
We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
2/5
Rating only, no written review.
Thanks for your feedback and we’re really sorry if things didn’t go as expected. If you don’t mind sharing more, just drop us an email at review@countrywide.co.uk and we’d love to help.
5/5
Great support from Jane at John D Wood through a difficult sale process. Jane was superb throughout keeping all parties informed and keeping the process moving forward. A great service and I would definitely use John D Wood again.
Thank you for your positive feedback! We are so glad to hear that Jane provided exceptional support throughout your sale process. Our team strives to keep clients informed and ensure a smooth transaction. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
Peter Woods is your man. Helped us massively purchase the house we wanted & couldn’t have done it without him
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
I had a positive experience overall with John D Wood & Co. Notting Hill. While there were some initial issues, they were handled professionally. I would especially like to highlight Pratima’s (from the Corporate team) proactiveness and continuous support throughout the process, her responsiveness and commitment made a real difference. Thank you again for your assistance.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
Not very impressed, there is no email address offered, the chat just sends me to a phone number. I don’t live in the UK and if J D Wood wants my business I’m not going to call and then have to put it all in an email anyway. Business is obviously too easy, I’ll take my 2M house elsewhere.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
We purchased a property through Jane at John D Wood. She was brilliant throughout the process, nothing was ever too much trouble and she was always happy to accommodate extra house visits along the way. She was approachable and supportive with any concerns, I cannot recommend her enough!
Thank you for taking the time to leave us your 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
I’ve been renting with John D Wood for about two years now, and it has been a great experience. We recently had a slightly unsettled handover when our previous property manager left, but our new property manager, James Mander, has been absolutely fantastic always quick to help and resolving any issues as soon as possible.
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Super good service, Romy was super nice, patient and helped us all the way
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
Federico Cassarino recently took over the management of my property and has been incredibly helpful from the start. He is very responsive, efficient, and always follows up promptly, which has made the whole process much smoother and less stressful. His communication is clear and professional, and he handles matters proactively and with care. I truly appreciate his support and would highly recommend his services.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Andrew and his team have been AMAZING throughout. Andrew went above and beyond at every stage, and I can honestly say it would not have been possible without his hard work, determination and constant communication. I couldn’t recommend John D Wood more highly.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
Thank you to Russell and the team including Romy and Ben for your efforts in assisting me with my property search! Each person at John D Woods Fulham Office I dealt with were warm respectful and professional throughout our interactions.
Thank you for your 5* review Rachel. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Gatley took over managing the sale of my property mid-way through the process and ensured that it closed, even though it was a long, drawn-out process. He was responsive, tenacious and ready to solve or find solutions to any problems that arose. I would have no hesitation in recommending him.
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
We sought five quotations for the sale of our house, chose John D Wood in Wimbledon and did not regret it. Peter Woods managed the process and was patient, available, knowledgeable and reassuring, acting in our interests not self-interest (as has been our experience with another agency that claims to dominate in Merton Park). Peter seemed to establish a relationship of trust with the buyers and was just what you would hope for in an agent.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
Federico is a fantastic property manager! He is always quick to respond, addresses issues promptly, and provides a consistently high level of service. It’s been a pleasure dealing with him.
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Gatley took over managing the sale of my property mid-way through the process and ensured that it closed, even though it was a long, drawn-out process. He was responsive, tenacious and ready to solve or find solutions to any problems that arose. I would have no hesitation in recommending him.
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Gatley is an absolute superstar agent. Despite my complete lack of experience and a wide variety of issues on my side including the need for an unusually fast execution he helped with every aspect of the transaction from recommending lawyers and surveyors to helping with price negotiations, chasing lawyers and management and even helped organise a free change of locks, inclusion of any furniture I wanted and a removals van to take the rest during the Christmas period. Absolute pleasure to work with, extremely fast, polite, friendly and goes far above and beyond to make sure that everything went smoothly under extremely tight deadlines. Thank you Gatley - spectacular service.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Anthara was super helpful, great estate agency!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
Excellent support throughout the buying process. Clear communication,professional advice; Agent very was very helpful, Guided us through every step, making the process easier, highly recommend.
Thank you for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Matt Moorhouse has been amazing to deal with in John D Wood Fulham. So efficient, always at the other end of the phone, very proactive, was able to offer ideas to pivot if needed. Great asset to his company. Thanks Chanelle
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Excellent service from start to finish. We are delighted with our home purchase and how smooth and efficient everything was with John D Wood. Matt led our process through every step of the way seamlessly , from a very effective pitch on the first day to a very efficient and smooth process during the sale stages, intermediating all parties involved. Matt has been a pleasure, thanks for the 10/10 service. Highly recommended agent!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
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The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (129-131) has the most, with 473 reviews rated 4.1 out of 5, followed by Oxford with 460.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent.