Trusted Agent profile
★★★★★
1,962 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,962 reviews on three platforms, rated 4.5 out of 5 overall.
1,654
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
307
Reviews on Trustpilot
Business-wide
John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Showing 1,644 reviews on Google only. Show every review
5/5
GoogleHave just bought a property through John D Wood Fulham Broadway and am happy with the service I received. Georgia Clay kept the momentum going and could not have been more helpful throughout the process. Highly recommend.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI purchased my first home through John D Wood and Georgia was incredibly helpful through the whole process. She was very attentive and I could always get hold of her, she even came in to do a viewing of the house for me on her day off! Thank you to Georgia for making the somewhat complicated process of buying as smooth and pain free as possible. Would definitely use John D Wood and Georgia again!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI choose John d wood Fulham to sell my home because of Brooke. She is the most profession estate agent I have ever dealt with as well as being highly personable and professional throughout. Of particular note was her personal attention once the offer had been accepted in chasing the buyers solicitor to ensure the sale was completed in a short timescale, and was incredibly efficient in communicating with all parties. I would not hesitate in recommending her and her team.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust completed on selling our Fulham flat. Quite a challenging process for a range of reasons but nothing to do with John D Wood. The whole team there were brilliant, lovely people to deal with but also very professional, organised and proactive. Particular shout out to Georgia Clay who managed the process fantastically well and got us over the line. Would highly recommend.
5/5
GoogleGreat overall experience when renting a flat in Fulham through John D Wood. Eduard Popa was extremely helpful with my flat search. He was able to address all questions about the property I was inquiring about in a very professional and reliable manner. Finding a flat in February 2022 when most companies and universities are asking people to come back to London had become an impossible mission, taking most of my evenings and weekends. I walked into John D Wood at 10am on a Saturday, and by 2.30pm, my offer had been accepted and one week deposit paid to secure the property. Eduard removed the property from the website in front of me to avoid any future misunderstandings. The rest of the team were really helpful in the following days as we worked through the references process and the tenancy agreement. Eduard, Abigail and Lola, a team of superstars at John D Wood Fulham! I definitely recommend this team to anyone looking for a flat in Fulham.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleThe service offered by the Property Management team is shocking. Myself and a friend rented a two bedroom property from John D Wood. We have now been in the property for over 4 months and are yet to be provided with 2 sets of functioning keys. Despite the gravity of the issue, John D Wood have not been proactive in trying to find a solution for this. The Property Management staff are unprofessional, rude and generally incompetent, especially Alessandro Lucatello and Adam Michael. John D Wood and the respective Landlord consistently denied any responsibility for the situation making it difficult, time consuming and stressful to resolve. If you do decide to rent with John D Wood, make sure you have a break clause included in your contract. Having said that, Katherine Garces is excellent, very responsive and was a real pleasure to engage with. I would not want my negative review of the Property Management team to reflect poorly on her!
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service especially from Property Manager Marcel S. Every time that I emailed or called he always managed to get things sorted and fixed. Super kind, excellent customer care. Highly recommending John D. Wood Notting Hill Gate because Marcel is amazing.
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleExcellent Service and excellent Team: quick, professional and polite
Thank you for your kind 5* review!
5/5
GoogleZara is great I would recommend her!
Thank you for your great 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleLouna is an absolute gem! I have never been services more professionally and friendly then this. That's a great company to work with and the great staff they have makes everything several level more premium!
Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThe service provided by Luna and Rupert in Notting Hill Gate has always been impeccable and efficient. It's a real pleasure to deal with them and I've worked John D Wood in Notting Hill Gate for many years. I'm a professional landlord with a rental business consisting of 6 properties in Notting Hill Gate London W11.
Thank you for your fabulous 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleLouna provided an extremely professional and caring service when handling both the viewing and renta of my new place . …
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleZara has been great helping me moving to Notting Hill . I do recommend her as she has been very reassuring and knowledgeable about every steps of the process. I highly recommend her as an agent.
Many thanks for the amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleDealing with Zara is always a pleasure. Her professionalism is exceptional and she has been very reassuring and knowledgeable throughout the process. I highly recommend her in all aspects of …
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleLouna did a fantastic job! She quickly understood what we were looking for, always selected properties that matched our criteria, and went above and beyond to quickly organize viewings. Despite the fact that we were abroad and could not …
Thank you for taking the time to leave us this tremendous 5* review and kind words. Kind regards, Lucy, Customer Relations
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat lettings service from Zara and team. Thanks for all your help.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GooglePenelope helped us find the perfect flat, she was brilliant
Thank you for your great 5* review.
5/5
GoogleWe have received excellent customer service and support from Zara!
Thank you for your kind 5* review!
5/5
GoogleThank you Tania and Zara. Good work, you helped me to find a flat and with tenancy before date I expected. Smooth process, thank you again.
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleThank you to Richard Oliver at John D Wood, who did a fantastic job with our sale. His professionalism, persistence and efficiency were outstanding.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleLouna did a fantastic job! She was very friendly and understood quickly what we were looking for. She explained perfectly what we needed to look at.
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleRented my first UK apartments half a year ago with Louna's help. She was very supportive and attentive on all stages. Great experience!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleZara is an excellent agent and she has been incredibly helpful during my tenancy. She is kind and patient and very professional. I’m really grateful for her help!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
John D Wood and Co Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.
Negotiator Awards winners in one year, the group and its branches: 2024.
Negotiator Awards by year, 20242024 1 Silver The Negotiator Awards 2024 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.
