5/5
Many thanks to the JDW lettings and sales teams - fantastic job
Agent replied · 17 June 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
Trusted Agent profile
★★★★★
1,962 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,962 reviews on three platforms, rated 4.5 out of 5 overall.
1,654
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All 14 offices
1
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All 14 offices
307
Reviews on Trustpilot
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John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Showing 1,644 reviews on Google only. Show every review
5/5
Many thanks to the JDW lettings and sales teams - fantastic job
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
Excellent service, making every effort possible to help clients until the end.
Thanks for the amazing 5* review! Best wishes, Lucy, Customer Relations.
5/5
Great experience with John D Wood Fulham! Really helpful team and professional from start to finish
5/5
Charlotte and the team were very professional and helpful in our property search. Would recommend this agent.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
Terence Gaw has been so supportive with my property search, he really goes above and beyond. Excellent knowledge and advice.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
Thanking John D Wood team especially Eduard Popa, super efficient friendly professional, so helpful with finding appropriate tenants and managing letting. Takes some of the stress out of letting from overseas!
Thank you for taking the time to leave us this great review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
Georgia did an excellent job in what has been a difficult market environment. She was diligent and always a pleasure to deal with, and she showed real skill and diplomacy when some of the negotiations got tricky.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
Bought our first family home with John D Wood and couldn't be happier! Georgia, the agent that helped us close the deal, was amazing! Helpful and trustworthy, highly recommend them!
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Wonderful experience using this company! I had a call with Felix here to discuss another flat and he immediately jumped on this and late in the evening showed me another flat that we finally signed for. All sorted in under 24 hours! Definitely use these people!!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Our Agent Georgia Clay has acted for us on a purchase of a house and sale of a flat both in Barons Court and has been a tower of strength in getting the exchange of contracts actually done. Our sale was agreed at the asking price only 2 days after going on the market. So we can only give top marks.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
I wanted to take the time to say thank you to Ed Popa for his fantastic job, but mostly for keeping the relationship human. Now a days everything is so transactional and Ed is just the perfect mix between efficiency and personalized touch. Thanks Ed for being on top of things we knew wasn’t part of your scope, for always trying above and beyond to accommodate and find solutions. I wish we could continue for life with you. But we have been lucky to have Ed as our branch manager for 2 properties. Thanks
Many thanks Sara for your outstanding comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
As someone who has worked within the property sector for over 30 years, I can say without hesitation that Georgia Clay is one of the best operators I have dealt with. She has exceptional communication skills, is very personable and a highly polished professional. Nothing is too much trouble for Georgia and she goes about her business in a calm and very thorough way. Faultless 10/10.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
Georgia and the John D Wood team were superb. Not only did they market the sale of our house superbly (with the result that an offer at asking price was received in days), once an offer was accepted they continued to work extremely hard to ensure the sale did not fall through despite our onward purchase being delayed. A really excellent service.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
We sold our home in Fulham through John D Wood, after failing to generate any real interest with Purplebricks. Every step of the process was carefully managed with a personal touch by a team who clearly had a detailed understanding of the local market, as well as the buyers they were working with. Although we largely only liaised with one salesperson (thanks Georgia!) this was true of all the team we interacted with. We initially had some issues finding a buyer due to some location issues but John D Wood kept up a consistent and high volume of viewers and we soon received a decent offer. The sales process was managed quickly and professionally, and they maintained regular contact throughout. I would highly recommend using John D Wood if you are buying or selling in the local area.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Georgia Clay was incredibly efficient in assisting with my property purchase. As a first-time buyer, she was incredibly understanding with my nerves / anxiety at times! She is very professional and very knowledgeable. One of things I really appreciated was who responsive and alert she was during the transaction which really stood out for me.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
My experience with Adrian at John D Wood was superb. Having been handed my property from another office, as someone left, Adrian managed to find a buyer in record time. He is knowledgeable, communicative and very thorough. He went the extra mile when my tenant got locked out and went over to help after work hours. He was very good at chasing the sale through even though there were a few hurdles along the way. I would strongly advise using Adrian if you are thinking about selling your property in Fulham :)
Thank you for your excellent 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
The agent (Samantha Rogers) was quite rude - she started acting like we were late to a viewing even though we arrived 2 minutes early. Seemed to be on edge and ignored my messages inquiring more information on the property. Did not even bother replying when I asked if property was taken or not so I could move on to search for others.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
I spoke with Eddie for a flat just come on the market, he said he will contact tenant for access after waiting 1 day never heard back in fact I called back 3 times in a space of 2 days, I was really disappointed to find out that his colleague has managed to get people into the flat and accept offers. This is very disappointing he took too long trying to get access while his colleague managed to do so and let the apartment. He didn’t even know that the flat was Let afterwards, I had to find out on Zoopla that the flat was Let. As an agent you need to be on the ball, unfortunately I had an agent who didn’t.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
Professional, efficient resourceful and caring, Sardar Berzo. The best Property Manager I've met! Have been a tenant of JDW for over 5 years now, the others were good but he is definately the best. When the front doors both stuck one Friday, He had the man there Saturday morning to deal with the problem. when a plumber left me without a boiler one Friday afternoon too late to get the part for the repair, one came on the Saturday to finish the job! Thank you Sardar!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
Super professional and friendly team - especially Jane and Simon who went over and above to make sure that Ly purchase progressed smoothly through the various stages. Highly recommend!
5/5
A big thank you to Simon Philip & Jane Marshall for all their hard work in marketing and selling my property in St Margarets. They have both proven to be thoroughly professional, highly efficient, great communicators and generally extremely pleasant to deal with. Many thanks.
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
Both Jane Marshall and Simon Philp were exceptionally helpful during our sale process, and also kept our potential buyer engaged throughout. They even watered the terrace plants for us during the recent very hot spell - that is surely devotion to duty! Huge thanks to the friendly, determined and successful JDW team from us both.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
Had a great experience dealing with Will from the Notting Hill office when renting out our flat. He's extremely professional and organised and was always keeping us in the loop every step along the way. We'd dealt with other agents before who we had to constantly chase for information but Will was always really proactive and would give us constant updates to put our minds at rest. And most importantly we were able to achieve above our asking price swiftly and without hassle. Would definitely recommend him to anyone looking to rent out their property.
Thank you for your recommendation and wonderful 5* review. Best wishes, Lucy, Customer Relations.
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The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

John D Wood and Co Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.

John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.
Negotiator Awards winners in one year, the group and its branches: 2024.
Negotiator Awards by year, 20242024 1 Silver The Negotiator Awards 2024 winners
Source: The Negotiator Awards winners lists, as published, linked by year.

John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.