Trusted Agent profile

John D Wood and Co Lettings in London, Oxford, Twickenham and 3 more

4.5

★★★★★ Excellent

1,962 reviews across 14 offices and 3 platforms

John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,962 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.7 / 5

1,654

Reviews on Google

All 14 offices

Facebook logo

5.0 / 5

1

Reviews on Facebook

All 14 offices

Trustpilot logo

307

Reviews on Trustpilot

Business-wide

Our offices

John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,644 reviews on Google only. Show every review

5/5

Google

This is a 5 star appreciation of a superb lettings management expert Sardar Berzo. I had been managing my flat let by JDW myself over the past few years while also looking after my full time job as a surgeon in the NHS. I was advised to hand over the responsibility to the management team and Sardar was charged to look after my flat. I have nothing but high praise for this hard worker. He is polite, professional and competent. Most importantly, his communication skills are exceptional and he goes that extra mile. He reduced the stress managing the flat was causing me and calls me for a catch up on his own initiative from time to time. I strongly recommend his work. He’s an asset to any organisation he wishes to work in.

Neel · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Thank you Neel for your wonderful 5* review of our local team and kind words. Kind regards, Scott @ Customer Relations.

5/5

Google

This is a review for Sardar Berzo. I cannot speak highly enough of Sardar. He is very professional, knowledgeable, and, most importantly, cares and get things done. Yesterday we had a problem with our boiler, Sardar had it sorted and an engineer with us in less than 24 hours. He goes the extra mile to get the problem resolved, and will call to find out if everything is all right with us and the property. Sardar is a gentleman, so kind, caring and respectful. He is so enthusiastic about his work and doing the absolute best for his clients. It is a pleasure to contact Sardar with any issues related to the property, knowing that he will genuinely do his best to sort it out. Since moving to this property three years ago, managed by estate agents John D Wood, we have had 4 different property managers. The first three were absolutely disastrous, incompetent, inattentive, and had definitely not got our interests at heart; they didn't care. In one case we waited 7 months to have a leaking shower repaired, and in another case we waited 6 weeks to have the oven repaired. The landlord told us he had decided to leave JD Wood estate agents because of the dreadful service. It was Sardar who changed his mind. The landlord was very impressed with his professionalism, competency to manage the property, and the service he gave. Thank you Sardar for being there for us.

Linda · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

I was delighted with the attentive and very professional service provided by John D Wood in successfully selling my property in South Kensington. I would have no hesitation in either using their services again (as I have done before) or recommending them to my friends should they be looking to sell their property and could do with the assistance of the terrific team running the JdW office in Gloucester Road.

Ken · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

Bought a flat through Zara Watterson at John D Wood South Kensington who was extremely helpful throughout the process and always replied in a very timely manner to my enquires and requests. Would highly recommend

Alexandra · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

1/5

Google

Rating only, no written review.

Valery · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 12 October 2026

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

5/5

Google

I am extremely satisfied with the service provided by John D Wood! Especially, I want to commend the agent who assisted me, Milli Vallance. Not only did she help me find my dream rental property, but she was also incredibly prompt in responding to my messages. Milli patiently handled all my rental inquiries with a friendly attitude. I feel fortunate to have come across such a remarkable agent and I highly recommend her to everyone! It had been nearly half a year since I started my house hunt, and I couldn't find the perfect place until Milli Vallance efficiently secured my favorite house. I am incredibly grateful to her. To Milli's manager, if you happen to see this, please consider giving her a raise (hahaha, she truly deserves it)! Lastly, I sincerely wish John D Wood and Milli all the best and continued success.

Maggie · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 12 October 2026

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

1/5

Google

I spoke with Eddie for a flat just come on the market, he said he will contact tenant for access after waiting 1 day never heard back in fact I called back 3 times in a space of 2 days, I was really disappointed to find out that his colleague has managed to get people into the flat and accept offers. This is very disappointing he took too long trying to get access while his colleague managed to do so and let the apartment. He didn’t even know that the flat was Let afterwards, I had to find out on Zoopla that the flat was Let. As an agent you need to be on the ball, unfortunately I had an agent who didn’t.

Tee · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 27 August 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent service from Sardar Berzo in the lettings team. Easy to deal with and highly efficient. Would not hesitate to recommend.

John · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Highly recommended. Very professional, welcoming and a highly reliable source for impartial advice and third-party referrals which really helped us with the purchase and sale process. Excellent service.

Steve · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

After reading Kiara’s comment I will definitely never be using John D Wood! I hope they take legal action to secure their right

Yara · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

Sardar has been an excellent support for the properties that JDW manages for me. He is responsive, balanced and always leans in. Thank you! Highly recommended

Nicole · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

Sardar Berzo is an absolutely fantastic member of the John D Wood team - lightning fast, friendly, professional, proactive, diligent, helpful, kind and considerate. An absolute pleasure to work with and super helpful in tough circumstances. I moved into a flat which hadn’t been cleaned or painted properly and he was on the phone within minutes making arrangements and followed up throughout till the job was done. Similar service and diligence for all follow up items. He really cares and it’s really apparent. An absolute standout.

Alexandra · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I have been renting my property through John D Wood South Kensington branch for the past 5 years. I live in the Middle East so it not easy to remote manage my property. After some initial teething pains, JDW placed Sarder Berzo on my account and what a blessing he has been . Sardar is dedicated , hard working and really treats his clients as clients ! The commitment and dedication is first rate . It’s a treat and am so pleased with JDWood ever since Sardar Berzo took over my account . Much kudos and he deserves a raise or something.

Khurram · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

I am absolutely happy with the service of John D Wood. This is particularly true since Mr Sardar Berzo took over the task to manage my flat in London. The level of commitment, quality of work, reliability and pro-activity is outstanding.

Maria · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I have had a very positive experience with John D Wood, with any questions / issues I’ve raised having been addressed attentively and in a very timely manner. In particular, Sardar has been a great property manager - very helpful and attentive, quick to respond to any query, always happy to help, reassuring during a boiler breakdown crisis (!) and friendly. I would very happily seek the property services of both Sardar and John D Wood again.

Darcey · 12 October 2023 · John D Wood and Co Lettings London (125 Gloucester Road)

Agent replied · 15 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

1/5

Google

Rating only, no written review.

Seyedehsan · 11 October 2023 · John D Wood and Co Lettings London (5 Church Road)

Agent replied · 11 October 2026

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

1/5

Google

Ms. Crocker Head of Lettings is not to be trusted her dubious nature when and lack of detail when presenting tenants is questionable. Trying to force clients to accept tenants without full references, sharp sales practices are a worry for this agency.

C.I · 11 October 2023 · John D Wood and Co Lettings London (5 Church Road)

Agent replied · 11 October 2026

Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

J D Wood did a fantatic job helping us sell our flat in Wimbledon Park. We faced a few hurdles that were unexpected but Chris and Lewis got things on track and got the sale through when we had given up. I would thouroughly reccomend them if you are considering selling a property.

Maxyboy34 · 11 October 2023 · John D Wood and Co Lettings London (5 Church Road)

Agent replied · 20 June 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

One of the best teams of Protima , Harry and Ashlee. Very transparent , best offers and a balanced view in tenants and homeowner . They even resolved the issues by getting sales and management teams together . Protima , even though was a sales person , helped us throughout our letting period . My experience was much better with this boutique compared to Big Brands.

Saurabh · 11 October 2023 · John D Wood and Co Lettings London (5 Church Road)

Agent replied · 20 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

1/5

Google

Rating only, no written review.

Mustafa · 11 October 2023 · John D Wood and Co Lettings London (5 Church Road)

Agent replied · 20 June 2024

We notice that you have already posted a similar review for this office regarding your experience please can you contact us directly via review@countrywide.co.uk so that we can look into any concerns for you. We appreciate your frustration, however, we would ask you kindly to refrain from repeating your review.

5/5

Google

I had the most impressive service from John D Wood. It was first class. I was kept informed of every viewing and all their comments, so I knew exactly what was going on at any time. Mostly I dealt with Peter who couldn’t have been more clear and helpful. I’ve bought and sold several properties in my time and I’ve never had this level of service from any other agent. I can thoroughly recommend John D Wood.

Cheryl · 11 October 2023 · John D Wood and Co Lettings London (5 Church Road)

Agent replied · 20 June 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Stephen English recently took over as point of contact for the flat I am renting and he has been very helpful in solving any issues that I have had.

Christopher · 11 October 2023 · John D Wood and Co Lettings Richmond

Agent replied · 11 October 2026

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We sold our apartment together with Tracey in the Richmond branch and we couldn’t be more happy with her support and guidance throughout the sale. Very professional and friendly.

Frej · 11 October 2023 · John D Wood and Co Lettings Richmond

Agent replied · 26 August 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I rented a property through Olivia at JD Wood in Richmond. Olivia was fantastic, responsive, organised and patient! I would have no hesitation in recommending JD Wood's letting service in Richmond.

Mark · 11 October 2023 · John D Wood and Co Lettings Richmond

Agent replied · 26 August 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

John D Wood and Co Lettings is among EA Masters 2026 winners.

Source: Best Estate Agent Guide 2027 results, as published.

The Negotiator Awards

John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.

Negotiator Awards winners in one year, the group and its branches: 2024.

Negotiator Awards by year, 2024

Source: The Negotiator Awards winners lists, as published, linked by year.

Lettings Agency of the Year Awards

John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.

Lettings Agency of the Year winners in one year, the group and its branches: 2015.

Lettings Agency of the Year by year, 2015

Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.

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Questions about John D Wood and Co Lettings

Which John D Wood and Co Lettings office has the most reviews?

London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.

Where are the John D Wood and Co Lettings offices?

The 14 John D Wood and Co Lettings offices, by town:

Has John D Wood and Co Lettings won any awards?

Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.

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