5/5
Highly recommend JDW lettings department. Professional and excellent support.
Agent replied · 17 June 2024
Thank you for leaving us your superb 5* review and recommendation Kim. Best wishes, Lucy, Customer Relations.
Trusted Agent profile
★★★★★
1,962 reviews across 14 offices and 3 platforms
John D Wood and Co Lettings has 14 offices, in London (nine offices), Oxford, Twickenham, Richmond, Lymington and Cobham. Together they have 1,962 reviews on three platforms, rated 4.5 out of 5 overall.
1,654
Reviews on Google
All 14 offices
1
Reviews on Facebook
All 14 offices
307
Reviews on Trustpilot
Business-wide
John D Wood and Co Lettings's 14 offices, most reviewed first. Each has its own page.
Showing 1,644 reviews on Google only. Show every review
5/5
Highly recommend JDW lettings department. Professional and excellent support.
Thank you for leaving us your superb 5* review and recommendation Kim. Best wishes, Lucy, Customer Relations.
5/5
I highly recommend Matt Moorhouse of John D Wood in Fulham. Unlike many estate agents, Matt truly listened to my requirements and only showed me properties that were realistic, avoiding any time-wasting or unnecessary marketing. …
Many thanks for your outstanding 5* review and your generous comments Tom. Best wishes, Lucy, Customer Relations.
5/5
I have been a very happy customer of JDW Parson Green branch since 2009 - I have bough, rented out and later sold my property through them. This team remains highly professional, efficient and reliable in every possible circumstance! …
Hello Elena, Thank you so much for your wonderful 5* review! We're thrilled to hear about … More
5/5
Our agent, Simon Franks, was extremely professional and made the whole moving in process seamless and stress free. I would happily recommend Simon and his team to others looking to move into the area.
Thank you Thomas for your terrific 5* review and for your complimentary comments. Many thanks for your kind recommendation. Best wishes, Lucy, Customer Relations.
5/5
Munroe Graham - thank you for your professionalism, accuracy, high quality work and for the precious support you have provided throughout the renting process. You have gone far beyond your scope of work and I highly appreciate it. I recommend anyone looking to rent in the SW6 area to reach out to Munroe.
5/5
Having searched for nearly a year for the right property, I came accross John D Wood agency. In a matter of one day, I had already found the perfect flat and made an offer. …
Thank you for taking the time to leave us this tremendous 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
Just exchanged for a residential purchase in Wimbledon with Peter, in this office. Extremely competent and professional. what I found really head and shoulders above the rest is the willingness to listen and problem solve to get to an …
Thank you for your brilliant 5* review and thank you for your recommendation Luke. Best wishes, Lucy, Customer Relations.
5/5
Excellent experience selling our house with Sophie and the team at John D Wood Battersea. Victoria's expert knowledge of the area really impressed us when we were first selecting agents. Once on the market they got a large number of people through the door in a short space of time which quickly led to offers. Extremely professional estate agents.
5/5
I can only say that the whole process has been a very positive experience. The team has been super supportive and effective specially Rosie that looked after me and all details from start to finish. A big thank you and definitely 5 star.
Thank you for your terrific 5* review Giammarco. Best wishes, Lucy, Customer Relations.
5/5
Victoria and the team did a fantastic job of selling our little house in the triangle. Could not have been a less painful process. Honest, hard working and great communication made them a pleasure to work with. Would highly recommend.
Thank you George for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
Great service from Layla and prompt response times. Layla and Josh were quick to follow up and provide updates. Really friendly to work with as well as professional!
Thank you for your brilliant 5* review and thank you for your kind words Tessa. Best wishes, Lucy, Customer Relations.
5/5
Great service and always very helpful on any queries
Thank you for your glowing 5* review Will. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
Great experience with the lettings team with Josh making the entire process very easy and efficient! Thank you guys.
Thank you Charlie for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
Horrific experience with Victoria Richards, who was incredibly rude throughout our communications. We are unsure if she even presented our offer to the sellers as she kept saying "I'm not giving the flat to you, I'm giving it to someone else", which is at best -negligence and at worst - illegal. Fraudulent behaviour - avoid.
Hello Maria, I'm very sorry to hear about your experience. We take such concerns seriously and would appreciate the opportunity to discuss this further. Please contact us at review@countrywide.co.uk. Best regards, Lucy, Customer Relations Team
5/5
A truly fantastic lettings service due to the friendly, capable and efficient team led by Josh. They were proactive in finding me a new tenant and kept me in the loop with their progress. I also found their honesty and pragmatic approach refreshing as I never felt pushed to a particular price or towards a particular tenant- they were professional and open in their discussions and I really appreciated that. Many thanks Josh and team for making the process so stress free!
5/5
Josh has been a great agent to work with. Very communicative, always wonderfully polite and has a good sense of where the market it. He found us multiple potential tenants; the deal was done quickly and efficiently. All very straighforward!
1/5
I entered into a tenancy after being repeatedly assured by Paris Merico (both in writing and verbally) that it was at a minimum a one-year agreement, only to later discover, via the landlord himself, that he had clearly informed the agency he is going to need the flat back after six months. This critical information was withheld from me, leading to significant emotional distress, wasted time, and logistical disruption. I would never have taken the flat under these conditions, especially knowing how many short-let options exist in London that are transparent and fully equipped. Even getting basic services like Wi-Fi set up took six weeks, something I tolerated only because I believed I was settling into a long-term home. This was a deliberate act of misrepresentation for the sake of securing commission. Tenants deserve honesty, not misleading assurances that result in costly upheaval.
Hello Ekin, Thank you for sharing your experience with us. I'm truly sorry to hear about the distress and inconvenience you faced during your tenancy. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution. Best regards, Lucy, Customer Relations Team
5/5
We’ve just been dealing with Layla in regard to a short term let, and she has been absolutely brilliant! Efficient, friendly and thoughtful - she was a delight to deal with and I highly recommend her.
5/5
Fantastic service with John D Wood! I worked with Paris Merico, who was very professional and made himself constantly available to help create a seamless move, from showings to signing a let. Thank you, 10/10 recommend!
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
Josh and his Team were extremely supportive in my quest for finding a tenant for a long term rental, at short notice. His full support, and guidance through the whole process for viewings and appointments is fully appreciated. I cannot stress the relief of his efforts and professionalism from viewing to completion, an extremely smooth transition. I’d like to say a big ‘thank you’ to Josh and his Team.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
Matt and the JD Wood team did a great job on the sale of our property. Always available, great communication and kept the sale moving.
Thank you for your brilliant 5* review and thank you for your kind words Patrick. Best wishes, Lucy, Customer Relations.
5/5
I had a great experience with Milli from John D Wood. She helped me find a lovely flat in October last year. Milli is very friendly and easy to communicate with. I first met her while looking for another property, and she quickly understood exactly what I was after. She showed me a place that suited me perfectly. The whole process took less than a week to finalise. Milli was incredibly efficient. Within a month, I had moved into my new flat. Throughout the entire process, she was supportive, responsive, and kept me well-informed at every stage.
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
John D Wood were great at helping us find a new rental apartment. Munroe in the Parsons Green office in particular was very helpful!
Thank you Daniel for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
I had an excellent experience with Hussein Mouhaffel in the south Kensington branch who was very professional and friendly and had provided tremendous support through out the process. He could easily handle complicated situations and always respond immediately. Would definitely recommend to working with him!
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
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The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

John D Wood and Co Lettings is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.

John D Wood and Co Lettings and its branches won The Negotiator Awards in one year, most recently 2024.
Negotiator Awards winners in one year, the group and its branches: 2024.
Negotiator Awards by year, 20242024 1 Silver The Negotiator Awards 2024 winners
Source: The Negotiator Awards winners lists, as published, linked by year.

John D Wood and Co Lettings and its branches won awards at the Lettings Agency of the Year Awards in one year, most recently 2015.
Lettings Agency of the Year winners in one year, the group and its branches: 2015.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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London (129-131) has the most, with 474 reviews rated 4.1 out of 5, followed by Oxford with 461.
The 14 John D Wood and Co Lettings offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent, London won Trusted Agent and Twickenham won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 2 other industry awards since 2015.