Trusted Agent profile

Jeffrey Ross reviews in Cardiff and Penarth

4.3

★★★★★ Great

536 reviews across 5 offices and 2 platforms

Jeffrey Ross has five offices, in Cardiff (four offices) and Penarth. Together they have 536 reviews on two platforms, rated 4.3 out of 5 overall.

Google logo

4.3 / 5

464

Reviews on Google

All 5 offices

Trustpilot logo

72

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Our offices

Jeffrey Ross's five offices, most reviewed first. Each has its own page.

Latest reviews from every Jeffrey Ross office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Google

Jon made sure the flat was cleaned and had a proper kitchen floor installed before I moved in, which was the only concern I had about the property. So, the agents did their job properly! And cheaper fees compared to other State Agents in Cardiff. I only didn't like their automated emails for payments and reference requests as I personally prefer direct contact with people, but I would really recommend them!

Maria · 11 June 2018 · Jeffrey Ross Cardiff (38 Wellfield Road)

Agent replied · 11 June 2024

Thanks Maria, we appreciate your comments. We hope you enjoy the new place!

4/5

Google

I found the Jeffrey Ross agents to be punctuation and professional while viewing flats, and found their online systems very effective when it came to putting in an offer on one of the properties I found through their website. They have been strong communicators for the most part, responding to queries in good time. However, due to a communication issue, our moving in day was slightly more stressful than it needed to be. In spite of that small glitch, I would recommend Jeffrey Ross to my friends and have been happy with their services since settling into my new flat.

D · 11 June 2018 · Jeffrey Ross Cardiff (38 Wellfield Road)

Agent replied · 11 June 2024

Hello. Many thanks for the review, we hope you love the new place!

5/5

Google

From arranging our first viewing through to moving in Jeffrey Ross have been great to deal with. They were quick to get back to us and sorted everything out quicker than I've experienced with previous agents. Would recommend going through Jeffrey Ross, and if/when we move again I'd be sure to look for a new place with them again!

Cameron · 11 June 2018 · Jeffrey Ross Cardiff (38 Wellfield Road)

Agent replied · 11 June 2024

Hi Cameron, thanks for this - always nice to hear kind words. We wish you well in the new place!

5/5

Google

Needed to move swiftly into a property, the team were consistently friendly and helpful - following a phone call to arrange a viewing, within two days the property was made ready, contract signed and I'd moved in! Couldn't have asked for a better service and house.

Eleanor · 16 April 2018 · Jeffrey Ross Students

4/5

Google

Rating only, no written review.

Jerome · 16 April 2018 · Jeffrey Ross Students

Agent replied · 21 June 2024

Thank you for the review, very kind!

1/5

Google

Unprofessional and not trustworthy , I had the worst stay ever in a property they managed . not recommended

Mustafa · 16 April 2018 · Jeffrey Ross Students

Agent replied · 21 June 2024

Hello. Thank you for your review and I am sorry to hear its detail. Please can you send more informtation to me, jon@jeffreyross.co.uk so that I can look into this for you?

5/5

Google

John was very helpful, great communication and kind. Highly recommended for a fast and efficient service.

James · 16 April 2018 · Jeffrey Ross Students

Agent replied · 21 June 2024

Thanks James, lovely to read such kind words!

5/5

Google

The preparation of the viewing of the house is great. The house is suitable and meets my requirement fairly.

Serafina · 16 April 2018 · Jeffrey Ross Students

Agent replied · 21 June 2024

Thank you for your kind words, we hope you enjoy your new property!

5/5

Google

Very professional outfit who were most helpful in assisting us in finding a good quality rental property. - thoroughly recommend.

Rhys · 16 April 2018 · Jeffrey Ross Students

Agent replied · 21 June 2024

Thanks Rhys, we hope you enjoy your new place! As managing agents, we'll be on hand to assist with anything you may require whilst at the property.

5/5

Google

We worked mostly with Jon but also a few other members of the Jeffrey Ross team. They were professional and efficient and I would recommend them for others who are looking to rent.

Lindsay · 16 April 2018 · Jeffrey Ross Students

Agent replied · 21 June 2024

Thanks for your kind words Lindsay!

5/5

Google

Dear Angela and Jon You kindly arranged for us to extend our initial 1 year rental contract on 5 Clos Medwy to 30 Sept 2017. We are now in a position to let you know that we do not anticipate requesting a further renewal, and it is our plan to move out on 28/29 September 2017 upon our moving to France. At the same time, please may I emphasise how pleased we have been with this rental, both the suitability of the property to our particular needs, and the continuously helpful, cooperative and professional way in which your team has undertaken all aspects of the property management. Yours Steve Dunnett

Stephen · 16 April 2018 · Jeffrey Ross Students

Agent replied · 21 June 2024

Good evening Professor Dunnett, many thanks for your kind words. We wish you well dans votre aventure française!

5/5

Google

Couldn't be more pleased with the services provided by Jon and his team. Where other agencies did not make the effort to address my needs, Jon went the extra mile to guarantee I could find the right place. A smooth, efficient and quick process ensured I could move in at the time I need to. Many thanks!

Gabriel · 16 April 2018 · Jeffrey Ross Students

Agent replied · 21 June 2024

Hi Gabriel, many thanks for your review. Very much appreciated. We hope you enjoy your time in Cardiff and please feel free to contact us (info@jeffreyross.co.uk) or 02921590036 (option 3) if you ever require anything.

5/5

Google

A very friendly, professional and modern service was provided by the team at Jeffrey Ross. The administrative process proved both swift and efficient, between viewing the flat and moving in, which did help a great deal. Would highly recommend to anybody considering renting high quality properties in Cardiff.

Chris · 16 April 2018 · Jeffrey Ross Students

Agent replied · 21 June 2024

Thanks Chris!

4/5

Google

We have been renting with Jeffrey Ross for over a month now and we couldn't ask for a better experience. Everything went smoothly with signing the contract and ever since any problem that we had so far (as little as it might be) gets solved really quickly and professionally. We highly recommend renting with them. Super professional and attentive team!

Irina · 16 April 2018 · Jeffrey Ross Students

Agent replied · 21 June 2024

Thanks Irina, here's hoping to a Merry Christmas!!

4/5

Google

Jon made sure the flat was cleaned and had a proper kitchen floor installed before I moved in, which was the only concern I had about the property. So, the agents did their job properly! And cheaper fees compared to other State Agents in Cardiff. I only didn't like their automated emails for payments and reference requests as I personally prefer direct contact with people, but I would really recommend them!

Maria · 16 April 2018 · Jeffrey Ross Students

Agent replied · 21 June 2024

Thanks Maria, we appreciate your comments. We hope you enjoy the new place!

4/5

Google

I found the Jeffrey Ross agents to be punctuation and professional while viewing flats, and found their online systems very effective when it came to putting in an offer on one of the properties I found through their website. They have been strong communicators for the most part, responding to queries in good time. However, due to a communication issue, our moving in day was slightly more stressful than it needed to be. In spite of that small glitch, I would recommend Jeffrey Ross to my friends and have been happy with their services since settling into my new flat.

D · 16 April 2018 · Jeffrey Ross Students

Agent replied · 21 June 2024

Hello. Many thanks for the review, we hope you love the new place!

5/5

Google

From arranging our first viewing through to moving in Jeffrey Ross have been great to deal with. They were quick to get back to us and sorted everything out quicker than I've experienced with previous agents. Would recommend going through Jeffrey Ross, and if/when we move again I'd be sure to look for a new place with them again!

Cameron · 16 April 2018 · Jeffrey Ross Students

Agent replied · 21 June 2024

Hi Cameron, thanks for this - always nice to hear kind words. We wish you well in the new place!

5/5

Google

Fabulous service.. friendly, helpful and proactive when issues with slow progress by others 😊 …

Nikki · 18 June 2017 · Jeffrey Ross Cardiff (233 Cathedral Road)

Agent replied · 16 June 2024

Thank you Nikki, that's very kind of you!

5/5

Google

The whole team in the Pontcanna office have been fabulous throughout the process of selling our house....we can't thank you enough for your help and of course your patience with answering all of our questions!

Cathy · 18 June 2017 · Jeffrey Ross Cardiff (233 Cathedral Road)

Agent replied · 16 June 2024

Hi Cathy, thank you for sharing this with us. Made us blush a bit! We hope the new place is treating you well!

5/5

Google

Excellent customer service and although the purchase took longer than anticipated were always available and quick to respond. Would recommend to housebuyers in Cardiff.

Alec · 18 June 2017 · Jeffrey Ross Cardiff (233 Cathedral Road)

Agent replied · 16 June 2024

Hi Alec, many thanks for your review. We wish you the very best in your new place!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Jeffrey Ross

Which Jeffrey Ross office has the most reviews?

Cardiff (233 Cathedral Road) has the most, with 288 reviews rated 4.1 out of 5, followed by Cardiff (54 Station Road) with 149.

Where are the Jeffrey Ross offices?

The five Jeffrey Ross offices, by town:

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