Trusted Agent profile · Tyne And Wear
★★★★★
538 reviews across 6 offices and 4 platforms
Jan Forster Estates has six offices, in North Shields, North Tyneside, Newcastle upon Tyne (two offices) and Gateshead (two offices) (Tyne And Wear). Together they have 538 reviews on four platforms, rated 4.2 out of 5 overall.
446
Reviews on Google
All 6 offices
1
Reviews on Yell
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
90
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Jan Forster Estates's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleConsidering that we almost didn't proceed with the move, Jan Forster Estates stuck with us, providing all the support we required. They also worked hard with solicitors to get everything over the line when the time came - that was much appreciated! Would definitely use them again except for the fact that I am now banned from ever moving again!
2/5
GoogleCurrently renting from Jan Forster. Easy enough process getting the property in the first place, however, communication and service has been quite poor since we have moved in. Repairs not completed for 2 months, we have contacted the office on several occasions and get the same “we’ll call you back” response then radio silence. Managed to book in a repair man once however they picked the one day we told them we wouldn’t be in so had to reschedule.
5/5
GoogleWe had an outstanding experience with Lorraine and the team at JFE. From start to finish, they were professional, responsive, and incredibly supportive. Lorraine’s expertise and dedication made the entire process smooth and stress-free. We couldn’t have asked for a better team to help us with our property needs. Highly recommend!
5/5
GoogleAbsolutely fantastic estate agents. Nothing was a problem for them, very patient and understanding.
5/5
GoogleAbsolutely first class service from all branches and every member of staff.We have bought seven houses over the fourty years we have been married and by far Jan Forster estate agents service stands out with excellent communication skills, prompted response and always willing to help with advice and information well done to you all would 100% recommend you to friends or family.
5/5
GoogleJan Foster Tynemouth is an excellent estate agent service. Incredibly professional and responsive. From making an inquiry to visiting the property to completion was really supportive. I would highly recommend them.
1/5
TrustpilotDreadful estate agents who sent buyers…
Dreadful estate agents who sent buyers who couldn’t afford the house , sent unvetted buyers I had a sold sign up and down 3 times in a week , unfortunately my own experience with this company was abysmal from start till I gave up with them (4 weeks after in) of appalling service (which I was charged for £1800) and went with another company in Northtyneside next2buy who sold it in 3 days please save yourself the bother and check out all the other reviews on all review sites they are terrible ,
1/5
TrustpilotAvoid at all cost!
If I could give less than 1star I would! Shocking customer service and just a very very bad agent!!! Avoid at all cost if you want your house marketed and sold correctly and professionally!!
3/5
GoogleRating only, no written review.
5/5
TrustpilotFrom the moment my first call was…
From the moment my first call was answered right through until the sale agreed point I have to say the service I received from Finlay at the Gosforth branch was exceptional. His attitude is superb, he is calm, informative, reassuring and you really feel his personal interest in wanting to do his absolute best for you. I've never had such fantastic service and he is an absolute credit to his employers. I'm very grateful to both him and his Gosforth colleagues. Thanks Finlay!
1/5
TrustpilotStay well clear
Everything you will read about this company is true what they actually want is to tie you into a 12 week contract to sell, do a few photos, post on Rightmove then sit back and wait out the 12 weeks or if you get sick enough claim £300 cancellation fee for doing no work! Each time I tried to ring the call went to voicemail so how can potential buyers ever get to view houses through them!
1/5
TrustpilotStay away from this company
Stay away from this company , these agency is clearly money collectors and they are happy to do everything to take money from you, they will lie , fake the facts and do anything where they know the law and they know how to sneak through it and just waste your time .
1/5
TrustpilotCustomer service is terrible
Customer service is terrible! They will email you but then don't reply to your emails. We were ready and prepared to put down £2000 for a rental property but because we couldn’t move in within 2 weeks due to having to giving notice on current tenancy, we have then just been completely ignored by the company! The house is still up for rent almost 2 weeks later so looks like they haven’t managed to find anyone else either.
5/5
GoogleRating only, no written review.
5/5
GoogleWe've repeatedly used Jan Forster Estates over several years and the whole team in the Low Fell office are responsive, attentive and deliver an exceptional service. A huge thank you to the whole team and particular shout-out to Sharon Ford who ALWAYS goes above and beyond!!
1/5
GoogleRating only, no written review.
5/5
GoogleFriendly efficient service
5/5
GoogleExcellent service received. Lorraine was very helpful and professional.
5/5
GoogleThanks Leah for all your help- much appreciated!
5/5
GoogleExcellent,friendly service throughout.I would absolutely recommend Jan Forster’s Tynemouth team
5/5
GoogleVery professional service it was a pleasure to deal with a very helpfull knowledgeable set of girls thanks to you all
5/5
GoogleThe process was easy. I glad with the service received
5/5
GoogleLorraine Robinson is superb,always there for me, I say welldone.
5/5
GoogleLorraine has been a great support through the selling process, would 100% recommend
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
North Shields has the most, with 211 reviews rated 3.9 out of 5, followed by North Tyneside with 208.
The six Jan Forster Estates offices, by town:
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